Hays Travel - Barnsley Reviews 

1,694
TrustScore 5 out of 5

4.9

Unit 5 The Alhambra Centre, S70 1SB Barnsley, GB


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Rated 5 out of 5 stars

We saw Clare who was just brilliant. She understood exactly what we wanted and took the time to walk us through our options. She was professional and personable and left no stone unturned, and because... See more

Rated 5 out of 5 stars

Very professional & friendly service. Claire listened to what I was looking to do and arranged all to fit my budget & wishes. Nothing was too much trouble & at No time did I feel I was being rushed. W... See more

Rated 5 out of 5 stars

Staff are extremely knowledgeable, but also have excellent customer service skills. Corinne and Madison from the Barnsley branch both went about and beyond! We had heard that Hays Travel was a really... See more

Rated 5 out of 5 stars

Excellent, our advisor had done all the research work prior to our visit. Good manner, good customer service. Will continue to come back. Thank you Corinne.


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Unit 5 The Alhambra Centre, S70 1SB, Barnsley, United Kingdom

  • 01226697455

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(1,694)

126,307 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

As always very professional and…

As always very professional and extremely knowledgeable.
Nothing is too much trouble we got sorted in no time at all

April 4, 2026
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Reply from Hays Travel - Barnsley

Thank you for taking the time to write this review and for your kind words.

Rated 5 out of 5 stars

Hays travel Barnsley give a really good…

Hays travel Barnsley give a really good customer service experience.
The staff are knowledgeable and helpful and take time to explain options.

March 25, 2026
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Reply from Hays Travel - Barnsley

Thank you for taking the time to write this review and for your kind words.

Rated 5 out of 5 stars

Jodie our agent was efficient and…

Jodie our agent was efficient and helpful. She listened to our requirements and gave us choices and pursued the hotel to make sure our requests ( we are elderly clients with medical needs) were met.

April 1, 2026
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Reply from Hays Travel - Barnsley

Thank you so much for such a lovely review

Rated 5 out of 5 stars

Great shop and amazing staff.

I always deal with Maddison at the Barnsley shop. All the other staff are helpful also.
She is very professional and great holiday knowledge.
She is always cheerful and welcomes you with a smile.
She treats you with dignity and caring. Looking after her customers to a high standard.

March 31, 2026
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Reply from Hays Travel - Barnsley

Thank you for your lovely review! It is always a pleasure to book your holidays! Can't wait to hear all about your next one! Madison x

Rated 5 out of 5 stars

Always use this company staff always…

Always use this company staff always get you the best price and are excellent and helpful when booking holidays last minute

March 29, 2026
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Reply from Hays Travel - Barnsley

Thank you for your lovely feedback, It was a pleasure to serve you :)

Rated 5 out of 5 stars

We couldn't book the holiday we wanted

We couldn't book the holiday we wanted, shelley at Hays Barnsley, took the time to get us a few quotes together for alternative city breaks, and a few days later we booked.. Shelley was very polite, friendly and extremely patient. She is a credit to Hays.

March 29, 2026
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Reply from Hays Travel - Barnsley

Thank you for taking the time to write this review and for your kind words.

Rated 5 out of 5 stars

good staff

Every time I go in all the staff are very helpful and happy to help

March 22, 2026
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Reply from Hays Travel - Barnsley

Thank you for taking the time to write this review and for your kind words.

Rated 5 out of 5 stars

Outstanding

Myself, my sister in-law and my friend all went to find a holiday to suit all of us with our partners and my 9 yesr old Grandson who is Down Syndrome and Autistic.
The young lady, Olivia was amazing! She spent three hours sorting our holiday out. She actually did everything possible to find our perfect holiday. She was very experienced and confident throughout the whole process! She went above and beyond her duties to accommodate every one of our needs, showing us photo's of the area, beaches, places to visit, places to eat and told us of her own experiences when she visited Cala D'or.
We were all extremely satisfied with how she helped find the perfect accommidation and area that met all our needs! She sorted the assisstance travel for 3 of our party. And explained about the VIP card we could get to get the best Euro rate. Aslo gave us the contact number for our insurance needs.
We can't thank her enough! Olivia could not have been more helpful in a professional and friendly way! All the other staff were also friendly.
We now can't wait for our holiday, thank you Olivia and all the staff at Hays Travel in Barnlsey.

March 28, 2026
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Reply from Hays Travel - Barnsley

We're happy to hear that you had such a positive experience planning your holiday. We appreciate your kind words regarding the assistance you received. It's great to know that we could help you find the perfect accommodation and that our team was so helpful. We hope you enjoy your holiday!

Rated 5 out of 5 stars

Very helpful staff informative and put…

Very helpful staff informative and put the experience of booking a holiday very easy and pleasant in particular Madison who was the agent for us

March 26, 2026
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Reply from Hays Travel - Barnsley

Thank you for taking your time to write such a lovely review! I hope you have an amazing time on holiday! Madison

Rated 5 out of 5 stars

Helpful staff

March 19, 2026
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Reply from Hays Travel - Barnsley

Thank you for taking the time to write this review

Rated 5 out of 5 stars

Debbie was a great help to book a…

Debbie was a great help to book a holiday Thank You

March 20, 2026
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Reply from Hays Travel - Barnsley

Thank you for your lovely feedback. It was was a pleasure to serve you. I hope to assist you on your future get aways :)

Rated 5 out of 5 stars

Hays Travel The Ones To Trust

We always book our holidays through Hays Travel in Barnsley. The staff are very friendly and have a good knowledge of all destinations. The staff share their experiences and advise you where to stay, places to visit and how best to get there.
You leave the shop confident that you've made the right choice and looking forward to your next Travel adventure.

March 19, 2026
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Reply from Hays Travel - Barnsley

Thank you for taking the time to write this review and for your kind words.

Rated 5 out of 5 stars

Louise was very knowledgeable and…

Louise was very knowledgeable and patient when we tried to get the right cabin for us for our cruise

March 17, 2026
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Reply from Hays Travel - Barnsley

Thank you for taking the time to write this review and for your kind words. Best Wishes Louise

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