We saw Clare who was just brilliant. She understood exactly what we wanted and took the time to walk us through our options. She was professional and personable and left no stone unturned, and because... See more
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Very professional & friendly service. Claire listened to what I was looking to do and arranged all to fit my budget & wishes. Nothing was too much trouble & at No time did I feel I was being rushed. W... See more
Excellent, our advisor had done all the research work prior to our visit. Good manner, good customer service. Will continue to come back. Thank you Corinne.
Staff are extremely knowledgeable, but also have excellent customer service skills. Corinne and Madison from the Barnsley branch both went about and beyond! We had heard that Hays Travel was a really... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 5 The Alhambra Centre, S70 1SB, Barnsley, United Kingdom
- 01226697455
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Got what we wanted no fuss
Got what we wanted no fuss, very easy to talk to explained everything and answered all our questions

Reply from Hays Travel - Barnsley
All the staff were extremely helpful…
All the staff were extremely helpful and made my visit easy

Reply from Hays Travel - Barnsley
Claire from Barnsley branch was amazing…
Claire from Barnsley branch was amazing very helpful as I was unsure where to go on my own with 2 kids she was brilliant she help me find somewhere that kids are so excited to go
Would highly recommend she was great thankyou

Reply from Hays Travel - Barnsley
Everything was done first class by…
Everything was done first class by maddison as every time I book a holiday with hays travel barnsley

Reply from Hays Travel - Barnsley
always helpful
always helpful, always get straight back to you and listen to what you want

Reply from Hays Travel - Barnsley
Friendly and helpful
The travel consultant Shelley was very friendly and made me feel welcome. She printed off all my travel documents and luggage labels for my forthcoming cruise , which is a big help. I also booked another cruise with her whilst I was there and she was very helpful and knowledgeable.

Reply from Hays Travel - Barnsley

Reply from Hays Travel - Barnsley
Great service every time at Hayes
The agent we dealt with (Olivia ) was professional, knowledgeable and very helpful.

Reply from Hays Travel - Barnsley
Specific holiday
We went in with a very specific holiday, Debbie looked into it without hesitation and everything fell into place holiday booked, she then phoned me later to say she had booked the coach for the travel to Southampton.

Reply from Hays Travel - Barnsley
Hays Barnsley
Olivia was superb with us, very knowledgeable and helpful. Excellent customer service.

Reply from Hays Travel - Barnsley
the lady was very good and helpful she…
the lady was very good and helpful she got what i wanted

Reply from Hays Travel - Barnsley
Very helpful
Very helpful, patient and professional. Followed up with a call as promised

Reply from Hays Travel - Barnsley
The lady in there was very helpful…
The lady in there was very helpful trying to get me a single room in a hotel for a train trip in June. She was on the phone a lot will try again in May.

Reply from Hays Travel - Barnsley
Great helpfull and friendly staff…
Great helpfull and friendly staff thanks to corinne at the barnsley Branch who handled our holiday

Reply from Hays Travel - Barnsley
Corrine the travel agent who served us…
Corrine the travel agent who served us was very helpful. My friend and I came in with no fixed idea of where we wanted to go. Corrine was patient and knowledgeable and helped us find the right holiday and flight times

Reply from Hays Travel - Barnsley
Great staff really quick and easy to…
Great staff really quick and easy to book to find us the perfect holiday.

Reply from Hays Travel - Barnsley
As always very professional and…
As always very professional and extremely knowledgeable.
Nothing is too much trouble we got sorted in no time at all

Reply from Hays Travel - Barnsley
Hays travel Barnsley give a really good…
Hays travel Barnsley give a really good customer service experience.
The staff are knowledgeable and helpful and take time to explain options.

Reply from Hays Travel - Barnsley
Jodie our agent was efficient and…
Jodie our agent was efficient and helpful. She listened to our requirements and gave us choices and pursued the hotel to make sure our requests ( we are elderly clients with medical needs) were met.

Reply from Hays Travel - Barnsley
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