Hays Travel - Barnsley Reviews 

1,691
TrustScore 5 out of 5

4.9

Unit 5 The Alhambra Centre, S70 1SB Barnsley, GB


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Rated 5 out of 5 stars

We saw Clare who was just brilliant. She understood exactly what we wanted and took the time to walk us through our options. She was professional and personable and left no stone unturned, and because... See more

Rated 5 out of 5 stars

Very professional & friendly service. Claire listened to what I was looking to do and arranged all to fit my budget & wishes. Nothing was too much trouble & at No time did I feel I was being rushed. W... See more

Rated 5 out of 5 stars

Excellent, our advisor had done all the research work prior to our visit. Good manner, good customer service. Will continue to come back. Thank you Corinne.

Rated 5 out of 5 stars

Staff are extremely knowledgeable, but also have excellent customer service skills. Corinne and Madison from the Barnsley branch both went about and beyond! We had heard that Hays Travel was a really... See more


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Unit 5 The Alhambra Centre, S70 1SB, Barnsley, United Kingdom

  • 01226697455

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(1,691)

125,552 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We went in to book a holiday and got…

We went in to book a holiday and got exactly what we wanted. Had a very pleasant young woman dealing with us and was more than satisfied with the service.

May 15, 2026
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Reply from Hays Travel - Barnsley

thank you for taking the time to write this review and for your kinds words.

Rated 5 out of 5 stars

Excellent advice and support

Excellent advice and support. All documentation provided - printed copy of everything we needed. Absolutely stress-free for us. Holiday booked - no problem. Katy was there to help us on this occasion - very friendly, helpful and thoughtful.

May 14, 2026
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Reply from Hays Travel - Barnsley

Thank you for your lovely review :)

Rated 5 out of 5 stars

Doulla was amazing

Doulla was amazing. She made us feel very comfortable, listened to our needs, gave us advice on each of the hotels we were looking at. Nothing was too much trouble for her. She offered practical advice that helped us decide on our final destination. She made the booking process easy .

May 11, 2026
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Reply from Hays Travel - Barnsley

Thank you for taking the time to write me this review and for your kinds words. best wishes Doulla

Rated 5 out of 5 stars

Excellent.

Very nice staff,treated us as friends.Helpful as we weren't sure where to go.Efficient as all booking info printed straight away and follow up email.We use this branch often as they're so reliable and friendly.

May 10, 2026
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Reply from Hays Travel - Barnsley

Thank you for your lovely review :)

Rated 5 out of 5 stars

Cruise to Fjords

Good experience

May 2, 2026
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Reply from Hays Travel - Barnsley

thank you for taking the time to write this review and for your kinds words.

Rated 5 out of 5 stars

Helpful staff and easy booking process

I enjoyed booking my holiday to Portugal with Hays Travel. Terry was brilliant in finding me the right hotel, which is not too far from the town centre and the nature reserve. She really went the extra mile for me.
The booking process was easy and Terry and other staff members were polite, friendly and very helpful.

May 8, 2026
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Reply from Hays Travel - Barnsley

Thank you for your lovely comments
Regards Terri :-)

Rated 5 out of 5 stars

excellent service

As usual Hays gave excellent service, explained everything and quickly booked the holiday for us. Unfortunately I can’t remember the name of the person who assisted us on 7th May in Barnsley but she was knowledgeable, helpful and gave excellent service 😀

May 7, 2026
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Reply from Hays Travel - Barnsley

thank you for taking the time to write this review and for your kinds words.

Rated 5 out of 5 stars

Booked over phone quick and easy Terri…

Booked over phone quick and easy Terri had it all booked in for me in around ten minutes 😀 all the ladies are happy and welcoming both in store and on phone .

May 7, 2026
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Reply from Hays Travel - Barnsley

Thankyou for your review!

Rated 5 out of 5 stars

Fantastic service I got everything I wanted nothing was too much trouble

Fantastic service it was the best looked at everything I wanted,Millie who attended me was brilliant she got me everything I want ,nothing was too much trouble,she everything sorted fo me.

May 7, 2026
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Reply from Hays Travel - Barnsley

Thankyou very much for your review. It was a pleasure to book your holiday and I look forwards to booking your next one! Best Wishes,
Millie :)

Rated 5 out of 5 stars

Always have a good experiance and visit…

Always have a good experiance and visit to discus our holidays. We try to see katy when we can as she has a good idea on what we are looking for and will like.

May 6, 2026
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Reply from Hays Travel - Barnsley

Thankyou for your review!

Rated 5 out of 5 stars

Brilliant service

Brilliant service, nothing was too much trouble. Found the holiday we were looking for. Really really pleased with the service we received. Would absolutely recommend hays travel. Shout out to Maddison who went beyond to help us find exactly what we were looking for.

May 3, 2026
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Reply from Hays Travel - Barnsley

Thank you for your lovely review, it was a pleasure booking your holiday. I hope you have a lovely time away :)

Rated 5 out of 5 stars

Staff are very friendly & helpful i…

Staff are very friendly & helpful i have booked with Hays travel a few times.

April 21, 2026
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Reply from Hays Travel - Barnsley

Thank you for taking the time to write this review and for your kind words.

Rated 5 out of 5 stars

Your staff could not do enough for us…

Your staff could not do enough for us and making booking easy and answered any quiries we had excellent.

April 21, 2026
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Reply from Hays Travel - Barnsley

Thank you for taking the time to write this review and for your kind words.

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