We saw Clare who was just brilliant. She understood exactly what we wanted and took the time to walk us through our options. She was professional and personable and left no stone unturned, and because... See more
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Very professional & friendly service. Claire listened to what I was looking to do and arranged all to fit my budget & wishes. Nothing was too much trouble & at No time did I feel I was being rushed. W... See more
Excellent, our advisor had done all the research work prior to our visit. Good manner, good customer service. Will continue to come back. Thank you Corinne.
Staff are extremely knowledgeable, but also have excellent customer service skills. Corinne and Madison from the Barnsley branch both went about and beyond! We had heard that Hays Travel was a really... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 5 The Alhambra Centre, S70 1SB, Barnsley, United Kingdom
- 01226697455
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We went in to book a holiday and got…
We went in to book a holiday and got exactly what we wanted. Had a very pleasant young woman dealing with us and was more than satisfied with the service.

Reply from Hays Travel - Barnsley
Excellent advice and support
Excellent advice and support. All documentation provided - printed copy of everything we needed. Absolutely stress-free for us. Holiday booked - no problem. Katy was there to help us on this occasion - very friendly, helpful and thoughtful.

Reply from Hays Travel - Barnsley
Doulla was amazing
Doulla was amazing. She made us feel very comfortable, listened to our needs, gave us advice on each of the hotels we were looking at. Nothing was too much trouble for her. She offered practical advice that helped us decide on our final destination. She made the booking process easy .

Reply from Hays Travel - Barnsley
Excellent.
Very nice staff,treated us as friends.Helpful as we weren't sure where to go.Efficient as all booking info printed straight away and follow up email.We use this branch often as they're so reliable and friendly.

Reply from Hays Travel - Barnsley
Helpful staff and easy booking process
I enjoyed booking my holiday to Portugal with Hays Travel. Terry was brilliant in finding me the right hotel, which is not too far from the town centre and the nature reserve. She really went the extra mile for me.
The booking process was easy and Terry and other staff members were polite, friendly and very helpful.

Reply from Hays Travel - Barnsley
The service is very good
The service is very good, and easy, that's why we use this travel agent.

Reply from Hays Travel - Barnsley
excellent service
As usual Hays gave excellent service, explained everything and quickly booked the holiday for us. Unfortunately I can’t remember the name of the person who assisted us on 7th May in Barnsley but she was knowledgeable, helpful and gave excellent service 😀

Reply from Hays Travel - Barnsley
Booked over phone quick and easy Terri…
Booked over phone quick and easy Terri had it all booked in for me in around ten minutes 😀 all the ladies are happy and welcoming both in store and on phone .

Reply from Hays Travel - Barnsley
Fantastic service I got everything I wanted nothing was too much trouble
Fantastic service it was the best looked at everything I wanted,Millie who attended me was brilliant she got me everything I want ,nothing was too much trouble,she everything sorted fo me.

Reply from Hays Travel - Barnsley

Reply from Hays Travel - Barnsley
Always have a good experiance and visit…
Always have a good experiance and visit to discus our holidays. We try to see katy when we can as she has a good idea on what we are looking for and will like.

Reply from Hays Travel - Barnsley
Very friendly staff and walked away…
Very friendly staff and walked away with two holidays booked
Going back to book a third

Reply from Hays Travel - Barnsley
Lovely lady show ues all about cruise…
Lovely lady show ues all about cruise cabin very please

Reply from Hays Travel - Barnsley
Brilliant service
Brilliant service, nothing was too much trouble. Found the holiday we were looking for. Really really pleased with the service we received. Would absolutely recommend hays travel. Shout out to Maddison who went beyond to help us find exactly what we were looking for.

Reply from Hays Travel - Barnsley
Booked our cruise for 2028 with…
Booked our cruise for 2028 with Madison, she was very helpful and we shared several phonecalls to make sure everything was correct and complete.

Reply from Hays Travel - Barnsley
Staff are very friendly & helpful i…
Staff are very friendly & helpful i have booked with Hays travel a few times.

Reply from Hays Travel - Barnsley
Your staff could not do enough for us…
Your staff could not do enough for us and making booking easy and answered any quiries we had excellent.

Reply from Hays Travel - Barnsley
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