The staff are very helpful and efficient at Hay's travel in Barry Vale of Glamorgan, nothing was too much trouble. I'll always go there to book my holidays. The booking was quick also they sorted out... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Donna was professional and explained every step clearly and concisely. She found me.what.looks to be a varied and very exciting holiday, will definitely book with her again
Company replied
The assistant went through all the options and cabin locations/prices until she found us something to suit us. She was very patient and went over and above to help us. Great experience.
Sacha thoroughly researched the hotel I was interested in taking into account what I was looking for type of hotel what it had to offer and also outside I was happy to book
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
145 Holton Road, CF63 4HP, Barry, United Kingdom
- 01446 688 392
4.9
Excellent
479 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service yet again!
Great service yet again! How to satisfy 18 holiday makers, Hays can! Thanks Donna for your patience.
May 17, 2026
Reply from Hays Travel - Barry
Amanda,
Thankyou for your kind words.
We're so glad we could satisfy your group!
Thankyou for booking with us again and we look forward to seeing you in the future.
Kind Regards
Hays Travel Barry
great help for me &wife .
April 19, 2026
Reply from Hays Travel - Barry
Hi Kenneth,
We're happy to hear that our assistance was beneficial for you and your wife. Thank you for sharing your positive experience with us.
Kind Regards
Hays Travel Barry
Sacha thoroughly researched the hotel I…
Sacha thoroughly researched the hotel I was interested in taking into account what I was looking for type of hotel what it had to offer and also outside
I was happy to book
May 10, 2026
Reply from Hays Travel - Barry
Valerie Edwards,
We appreciate you taking the time to share your experience. We're so happy to hear that the research into the hotel helped you find exactly what you were looking for!
Kind Regards
Hays Travel Barry
Reply from Hays Travel - Barry
Aaron,
We appreciate your positive feedback and are so happy to hear you found our team helpful and knowledgeable!
Kind Regards
Hays Travel Barry
No hard sell just help
Nothing was too much trouble staff showed us accommodation and possible excursions at our destinations
No hard sell just help
May 6, 2026
Reply from Hays Travel - Barry
Thank you so much for your kind feedback!
We’re really pleased to hear that you felt supported without any pressure — that’s exactly the experience we aim to provide.
We truly appreciate you taking the time to share your experience, and we look forward to helping you plan your next getaway! ✈️
5 STARS all the way
Adam was amazing helping me book my cruise. He was very knowledgeable and helpful and nothing was too much trouble. Very accommodating of all my questions and I had a lot. This was my first time using Hays Travel and it womt be my last. Just brilliant.
May 2, 2026
Reply from Hays Travel - Barry
Thank you so much for your kind review and once again thank you so much for booking with us. :)
Excellent customer service
The assistant went through all the options and cabin locations/prices until she found us something to suit us. She was very patient and went over and above to help us. Great experience.
May 3, 2026
Donna was professional and explained…
Donna was professional and explained every step clearly and concisely.
She found me.what.looks to be a varied and very exciting holiday, will definitely book with her again
May 3, 2026
Reply from Hays Travel - Barry
Thank you so much for your kind words. It was a pleasure helping you plan your holiday, and I’m delighted to hear you’re excited about it. I look forward to booking with you again! :)
They always have time to help and give…
They always have time to help and give great advice helping you choose a fab holiday x Always try to get the best price for you and I love that you can spread the cost by paying monthly. I love the staff in my local branch in Barry x
April 30, 2026
Excellent service very comfortable…
Excellent service very comfortable booking holiday representative very helpful and friendly
May 1, 2026
Reply from Hays Travel - Barry
Thank you so much for your kind review, it was a pleasure assisting you with your Cruise. Thank you for booking with us :)
They found us a holiday just what we…
They found us a holiday that was just what we were looking for. They were so friendly and helpful and telling us places that was nice to go a visit when we were there. I always use hays travel and recommend them to people i know that are going on holiday.
April 27, 2026
The staff are very helpful and…
The staff are very helpful and efficient at Hay's travel in Barry Vale of Glamorgan, nothing was too much trouble. I'll always go there to book my holidays. The booking was quick also they sorted out a return transfer at a reasonable price.
April 29, 2026
Reply from Hays Travel - Barry
Thank you so much for your kind review and for booking with us. :)
Adam was very helpful
Adam was very helpful. If he wasn’t sure on anything consulted with a colleague who did
April 15, 2026
Reply from Hays Travel - Barry
Thank you so much for booking with us and your kind review :)
Reply from Hays Travel - Barry
Thank you so much for booking with us and your kind review. :)
Booked our holiday with Adam at Barry…
Booked our holiday with Adam at Barry Hays travel, he was very helpful, curteous, and very informative.
April 22, 2026
Reply from Hays Travel - Barry
Thank you so much for your kind review and booking with us. :)
Staff amazing thats why i keep booking…
Staff amazing thats why i keep booking wouldnt go anywhere else.
April 14, 2026
Reply from Hays Travel - Barry
Thank you so much for your kind review and booking with us :)
Lovely team to book a holiday with
Really helpful and friendly staff when booking a holiday either in the phone or in person. Thank you ☺️
April 19, 2026
Reply from Hays Travel - Barry
Thank you so much for your kind review and booking with us once again :)
Christmas Cruise.
I visited the Hays branch in Barry and met Donna who gave me help with a P&O Christmas cruise. She was so welcoming and friendly and gave me all the options available before making a booking.
Thanks to Donna I can now look forward to a warm and sunny christmas on board The Azura!
April 14, 2026
Reply from Hays Travel - Barry
Thank you so much for booking with us and your kind review :)
Every time I book with your company…
Every time I book with your company they are very professional,polite and friendly
April 14, 2026
When I called in to my Barry store I…
When I called in to my Barry store I approached Donna who helped me find exactly what I wanted at the right date I was looking for.
She was very professional and also friendly which helped me feel relaxed and listened to.
I never have any complaints.
Highly recommended service
April 1, 2026
Reply from Hays Travel - Barry
Thank you for booking with us once again. I will pass on your comments about Donna. Thank you once again :)
Adam :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.