Hays Travel - Barry Reviews 

Peter at hays was very efficient and knowledgeable and knew exactly what we wanted very happy with the service 😀

Very helpful, informative and polite. Would recommend highly

Always friendly, and very helpful great staff every time, great service

We don't go anywhere else why would you when you have Pete and Karen to help you. Nothing is too much trouble and their expertise too on places all over the world is second to none as theyve normally been there. We always come away excited for our next trip with the peace of mind if you need to know anything we just pop in and ask Pete such a lovely person along with Karen . Well done team Hays at Barry we love you xxx

It was good dealing face to face and they were able to call upon their own personal experiences.

The staff at the Barry store are all amazing. Peter is always outstanding going above and beyond. He’s the reason we book with Hays travel twice a year. Well done and keep up the great work.

From the time we walked in to the Barry hays travel in Barry we felt a warm welcome and felt we could trust the staff to help us make the right decisions for our budget.
We were given plenty of choice and highly recommend them.

We are new to cruise ships and this is the first time we have decided on a river cruise but the second time dealing with Peter at Hilton Road Barry who helped us before with a Northern Lights cruise. Each time he was welcoming, very approachable, very knowledgeable and dealt with all our questions.
We have every confidence that his help will allow us to have an enjoyable experience.

Adam gave an excellent service Thankyou

Brilliant service Kaz took the time to ask us what we wanted and delivered all we asked for. Brilliant as ever.

Adam has been fantastic! He has been so kind and patient, we will be recommending Hayes travel to all our friends

Very friendly its nice not to be rushed when looking for a holiday

Absolutely great staff & great service ALWAYS!
Never go anywhere else to book our trips away

Knowledgeable and helpful staff as always

Always get great service and advice make booking so easy lovely staff always helpful and very knowledgable never go anywhere else Barry branch is brilliant

Sold me something without ever going through the terms and conditions, and when I questioned this, I was told it was somehow “my problem” that their staff failed to read them to me – which makes no sense. When I went into the branch to try and resolve the issue, absolutely nothing was done to help.
To make matters worse, the manager, Adam, later rang me to “apologise” and instead was extremely unprofessional and argumentative. He raised his voice, called me a liar, and argued with me. As a manager, you would expect him to know that customers should be treated with respect and listened to, not shouted at. I clearly asked for no further calls, yet he rang me back immediately and continued to argue with me. This was not only unprofessional but also harassing.
Having worked as a travel agent myself for many years, I know exactly how customers should be treated, and this behaviour was completely unacceptable. A travel agency should be trustworthy and respectful towards its customers, this one was the complete opposite. I will never use them again and cannot recommend them to anyone. Very unprofessional

rep was very helpful. cheerfull and informative, done every thing we required

The staff at Hays Travel,Barry are always very friendly and very helpful. Donna was able to sort out our next cruise for us.

Peter is always very helpful and knowledgeable about all things travel related, finding great deals and keeping us in the loop on options and ideas.