Hays Travel - Barry Reviews 

510
TrustScore 5 out of 5

4.9

145 Holton Road, CF63 4HP Barry, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We have booked many times with Hays Travel, and each time we get a cheerful welcome , and with their knowledged approach obtain exactly what we wanted.

Company replied

Rated 5 out of 5 stars

Kaz is amazing and was so helpful in securing us a great deal on a family holiday. Would highly recommend everyone in the Barry branch.

Company replied

Rated 5 out of 5 stars

We are new to cruise ships and this is the first time we have decided on a river cruise but the second time dealing with Peter at Hilton Road Barry who helped us before with a Northern Lights cruise... See more

Company replied

Rated 5 out of 5 stars

My friends and I called into the Barry shop to see what was available for us, we had some ideas on where we would like to look at and the relevant dates. Tayla who served us was so helpful and found... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

4.9

Excellent

TrustScore 5 out of 5

510 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(510)

124,737 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We i can't rate your team enough...they…

We i can't rate your team enough...they are brilliant. Can't do enough for you ...especially Peter he's so happy to help . I always like to deal with him .nice kind and always gives 💯

August 31, 2025
Hays Travel - Barry logo

Reply from Hays Travel - Barry

Thank you so much for the very kind words

Rated 5 out of 5 stars

First class Service

I have never had such a good experience the service was first class everything was sorted for us.
After we had a disgusting service by TUI it was completely sorted by Hays in Holton Road Barry and at short notice we are now looking forward to our holiday this Saturday 6th Sept.
I would definitely use them again and 100% not use TUI
Mr & Mrs Evans

September 4, 2025
Hays Travel - Barry logo

Reply from Hays Travel - Barry

Thank you so much for your kind words. We are always here to help. And have the best holiday.

Rated 5 out of 5 stars

Excellent Travel Agent.

Peter the Assistant Manager was so helpful and knowledgeable yet again! He has consistently advised and arranged flights for my party more than once, will continue to go back to Hays Travel for all my travel needs.

August 31, 2025
Hays Travel - Barry logo

Reply from Hays Travel - Barry

Thank you for the kind feedback and happy you like the service received

Rated 5 out of 5 stars

Efficient friendly encounter


Efficient friendly encounter. Would recommend the Company highly. We will use the company in the future Regards Dave Court

August 21, 2025
Hays Travel - Barry logo

Reply from Hays Travel - Barry

Thank You for the kind feedback

Rated 5 out of 5 stars

Excellent !!! Always knowledgable

Always knowledgable, friendly and work hard to find you your perfect holiday. Nothing too much trouble

August 19, 2025
Hays Travel - Barry logo

Reply from Hays Travel - Barry

Thank you for the kind feedback

Rated 5 out of 5 stars

Staff were very helpful in helping a…

Staff were very helpful in helping a large family group with different needs and wants, to pick what we hope to be a perfect holiday for summer 2026. Lots of patience needed as he tried to listen to what we required and the dates that fitted in with work, school etc. Gave us lots of options to consider and let us have time to think about some of the best ones for us. We went back the following day to book.

August 20, 2025
Hays Travel - Barry logo

Reply from Hays Travel - Barry

Thank you for the kind feedback and glad we could get you your perfect cruise.

Rated 5 out of 5 stars

Brilliant thanks again Kaz

Just called in to see if there was anything for Christmas. And walked out with a cruise.

August 10, 2025
Hays Travel - Barry logo

Reply from Hays Travel - Barry

Ah it was my pleasure to deal with you both again. Here to help as always.

Rated 5 out of 5 stars

The travel consultant was very patient…

The travel consultant was very patient with my group and looked through many options before we were ready to book. She found the perfect place for us.

August 3, 2025
Hays Travel - Barry logo

Reply from Hays Travel - Barry

Hi Toni, Thank you so much for your kind words. Thank you so much for booking with us once again :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look