Kayleigh was very helpful and knowledgeable in helping us to find the ideal choice for our destination. We did not feel rushed or pressured into deciding our choice and a number of good options were p... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Megan was exceptionally helpful. Its clear she loves the job and is very passionate about it. Working with some moving targets she was able to put together an unbelievable package at a fantastic price... See more
Company replied
Really good service, came with my partner, unsure of where exactly we wanted to go. We just had a list of nice countries, our adviser helped us narrow down and explore all the options after a couple... See more
Company replied
Visiting this branch was such a lovely experience. Rosie was excellent and very knowledgeable. We had a unique enquiry and Rosie was very patient. Her communication with us inbetween was excellent and... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
42 Eastgate centre, SS14 1AE, Basildon, United Kingdom
- 01268858425
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful staff
March 6, 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind review and thanks again for booking with us :)
We always use this Travel Agent
We always use this Travel Agent, the staff are so very helpful and friendly and go that extra mile in finding the holiday we are looking for. Particular thank you to Kayleigh for contacting the tour company and hotel with my special requests.
February 27, 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind review, I hope you have a wonderful holiday :) Kayleigh
We saw Rosie when we first went in to…
We saw Rosie when we first went in to book me and my friends holiday to Benidorm for her 70th this year
What a lovely young lady she handled us oldies perfectly, all your staff at the Basildon East gate branch are very helpful, somewhere we will be going back to I'm sure
January 19, 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind Review
Very helpful staff member (Sam).
Very helpful staff member (Sam).
Helped with all that we required.
March 4, 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind Review
Great staff always ready to help no…
Great staff always ready to help no problem booking our holiday
March 3, 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind Review
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind Review
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind Review
Thank you H T - Basildon
Thank you to martina, first time abroad, she took us through our options, and after 20-30 mins we end up booking an all inclusive to Spain. Looking forward to it. I would definitely go back.
February 23, 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind Review
The young lady was very helpful and was…
The young lady was very helpful and was very patient about the needs we required
February 21, 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind Review
The sales assistant was very helpful as…
The sales assistant was very helpful as always.
We look forward to booking with you again.
February 20, 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind Review
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind Review
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind Review
Megan was very helpful
Megan was very helpful, I was there for 1/2 hours and she went through all the different packages to find what suited me.
February 24, 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind review!
Rosie was very helpful
Rosie was very helpful. She went through several different options for our holiday. Very polite and happy. Will definitely recommend hayes travel.
February 25, 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind review
we were treated very well
we were treated very well, very helpful and friendly, hays in Basildon is a good travel agent to use.
February 25, 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind Review
We have used Hays travel on a couple of…
We have used Hays travel on a couple of holiday bookings and have found them extremely professional and very friendly and helpful, we recommend them to friends and relatives.
February 25, 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind Review
We were looking for a holiday to India…
We were looking for a holiday to India so popped in for some advice. We spoke to Kayleigh who gave us a few brochures and talked us through some options. We decided to travel in 2027 and although the tour was available an additional holiday extension wasn’t yet available. Kayleigh kept us updated on the progress of the add on. I can’t recommend her and Hays Travel highly enough, we have now booked our holiday and am really looking forward to it
February 24, 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you so much for the kind words , we hope you enjoy the tour you have booked with us.
Customer service was excellent
Customer service was excellent.
Rose tried every avenue to get our holiday at a very good price, which she managed to do.
Would definitely recommend friends looking for a holiday to see her
February 21, 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind Review
I was greeted with smiles from all the…
I was greeted with smiles from all the staff they were very friendly, when looking for my holiday I was listened to and I got absolutely everything I asked for! Thank you so much
February 19, 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind Review
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind Review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.