Kayleigh was very helpful and knowledgeable in helping us to find the ideal choice for our destination. We did not feel rushed or pressured into deciding our choice and a number of good options were p... See more
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Megan was exceptionally helpful. Its clear she loves the job and is very passionate about it. Working with some moving targets she was able to put together an unbelievable package at a fantastic price... See more
Company replied
Really good service, came with my partner, unsure of where exactly we wanted to go. We just had a list of nice countries, our adviser helped us narrow down and explore all the options after a couple... See more
Company replied
Visiting this branch was such a lovely experience. Rosie was excellent and very knowledgeable. We had a unique enquiry and Rosie was very patient. Her communication with us inbetween was excellent and... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
42 Eastgate centre, SS14 1AE, Basildon, United Kingdom
- 01268858425
4.9
Excellent
2K reviews
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Rose was really helpful and found us a…
Rose was really helpful and found us a great hotel and holiday.
July 24, 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind review
Sam was excellent
Sam was excellent, she took her time to make sure we got the holiday we wanted
July 26, 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind Review
We sat down with Mo
We sat down with Mo, she was so polite,friendly,very professional and easy to speak too.
We said where we wanted to stay Mo was straight on it within 20min's it was all done, also she gave us same information on the area we are going to.
July 28, 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind Review
I always book my holidays at Hays…
I always book my holidays at Hays Basildon.They are always friendly, helpful and knowledgeable.The service is first class.i always recommend you to my family and friends
July 26, 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind Review
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind Review
Great staff very helpful and always…
Great staff very helpful and always answering any questions I asked
July 24, 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind Review
Very helpful and answered our holiday booking all our…
Very helpful and answered all our questions
July 19, 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind Review
Great member of staff Nicola Batterson
Great member of staff Nicola Batterson, very helpful and knowledgeable. Easy booking . Great service
July 24, 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind Review
Good service good deals good value…
Good service good deals good value will.use them.again to book.a holiday
July 24, 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind Review
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind Review
Holiday Sorted Megan was very thorough and…
Megan was very thorough and professional in sorting out a holiday package for us,thank you.
July 21, 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind Review
Third year we have booked our holiday…
Third year we have booked our holiday with Hays travel in Basildon shopping center, couldn't fault previous years service and this year was just as good. All staff friendly helpful and not pushy, good advictoo. Thank you. 🤩
July 21, 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you very much for your kind review, we are so glad you were happy with our service, we will let Mo know. Kayleigh :)
Very helpful staff
July 13, 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind Review
Trip
As always the staff were very helpful by doing everything for me. I only have to pick destination, dates and pay. Makes it all very easy for me.
July 12, 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind Review
I spoke to Nicola about what I wanted. …
I spoke to Nicola about what I wanted and she helped me to book the holiday that suited me she was very helpful friendly and professional
Thank you very much
July 18, 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind Review
Great experience
The staff were welcoming and friendly and genuinely seemed to care about you and getting the right package for you.
Nothing was too much trouble.
They made the whole process easy and fun
We came away after booking our cruise
knowing we will be going back for our next holiday.
Very happy to give a 5 star rating 👍🏻
July 12, 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind Review
Cruise
Staff was really helpful and found us what we wanted the booking service was easy everything was explained before payment
July 17, 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind Review
Made my holiday booking with Denise at…
Made my holiday booking with Denise at you Basildon branch what a brilliant asset to your company her attention to detail for my needs were second to none.
July 10, 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind Review
we have used hays travel a few times…
we have used hays travel a few times very good service
helpfull staff nothing seems to be to much trouble
July 17, 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind Review
agent that we sat with was helpful…
agent that we sat with was helpful patient and very informative
July 2, 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind Review
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