Kayleigh was very helpful and knowledgeable in helping us to find the ideal choice for our destination. We did not feel rushed or pressured into deciding our choice and a number of good options were p... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Megan was exceptionally helpful. Its clear she loves the job and is very passionate about it. Working with some moving targets she was able to put together an unbelievable package at a fantastic price... See more
Company replied
Really good service, came with my partner, unsure of where exactly we wanted to go. We just had a list of nice countries, our adviser helped us narrow down and explore all the options after a couple... See more
Company replied
Visiting this branch was such a lovely experience. Rosie was excellent and very knowledgeable. We had a unique enquiry and Rosie was very patient. Her communication with us inbetween was excellent and... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
42 Eastgate centre, SS14 1AE, Basildon, United Kingdom
- 01268858425
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mo is absolutely brilliant (Basildon)
Mo is absolutely brilliant (Basildon) ! Even though we changed our minds completely of where we are going to travel too, this was not a problem at all !
We were booking an Adventure holiday for my 60th birthday in a few years time but also ended up booking a cruise !!
Friendly but personal service!
Thanks Mo
July 15, 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind Review
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind Review
Hays travel 5 star service
Sam who delt with us was very knowledgeable.
Our visit went very smoothly .We booked our holiday very easily. 5 star service
July 12, 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind Review
Sue was very helpful and knowledgeable…
Sue was very helpful and knowledgeable - she made as feel like we were part of her family. She helped us make a decision that suited all individuals in our family and was in our budget. Sue is the reason we come back to Hays Travel, Basildon year, after year. Thank you for being kind and awesome 🙂.
June 22, 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your fantastic review!
Super Staff looked after us,Mo and…
Super Staff looked after us,Mo and Rosie were Superb 10/10
July 3, 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank for your lovely review
Outstanding the effort and time put in…
Outstanding the effort and time put in to finding my perfect get away highly appreciated
July 10, 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your lovely review
I went to book a holiday
I went to book a holiday. Gave agent my dates and where Iwanted to go. Done......perfect.
Travel agent very efficient.
July 9, 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for the lovely words
Great Services friendly helful
I went in Basildon travel agents on Tuesday 7th and saw Denise she was so helpful.
I didnt know where to go on holiday as its with grandchild .
I told Denise what i wanted and she how the Holiday four us.
Denise was very friendly helpful and made the service there very good experience.
July 7, 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind review
The staff at Hays Travel have always…
The staff at Hays Travel have always been very helpful and knowledgeable… they are reassuring and made me feel relaxed and comfortable about my travel plans any questions about my travels… these are the main reasons why I have been travelling with Hays Travel for a few years now… strongly recommended to everyone who are thinking of travelling to pay them a visit… thank you to the staff for your great service.
June 30, 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind review
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind Review
Love booking through Hays
Love booking through Hays. Staff are always friendly and efficient and try to match the price of holidays we are interested in.
Hassle free and all the paperwork taken care of.
July 7, 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind Review
Great service from all staff and very…
Great service from all staff and very knowledgeable
June 29, 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind review!
The assistant that saw us helped us a…
The assistant that saw us helped us a lot.she was very patient.in the end she found us a holiday.she gave us all the information we needed.we were very grateful to her.
July 6, 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind review!
Reply from Hays Travel - Basildon Eastgate Centre
Thank your for your kind Review
Sue travel adviser from Basildon shop
Sue travel adviser from Basildon shop, nothing was to much for her very polite and helpful
July 5, 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your lovely reply
We like hays travel very friendly and…
We like hays travel very friendly and always happy to help very well organised and know there career the agent that helped us find a holiday organised everything thankyou
July 1, 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your lovely review regrading our service - Denise
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind review!
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your lovely review
Basildon store very helpful
Popped into Basildon store , was listened to and helped by Denise
Great communication and made choosing very easy for us after a long search on our own.
June 15, 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your lovely review
Helpful and not in shop long
June 27, 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your lovely review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.