Kayleigh was very helpful and knowledgeable in helping us to find the ideal choice for our destination. We did not feel rushed or pressured into deciding our choice and a number of good options were p... See more
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Megan was exceptionally helpful. Its clear she loves the job and is very passionate about it. Working with some moving targets she was able to put together an unbelievable package at a fantastic price... See more
Company replied
Really good service, came with my partner, unsure of where exactly we wanted to go. We just had a list of nice countries, our adviser helped us narrow down and explore all the options after a couple... See more
Company replied
Visiting this branch was such a lovely experience. Rosie was excellent and very knowledgeable. We had a unique enquiry and Rosie was very patient. Her communication with us inbetween was excellent and... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
42 Eastgate centre, SS14 1AE, Basildon, United Kingdom
- 01268858425
4.9
Excellent
2K reviews
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We was very pleased with your staff…
We was very pleased with your staff booking and canceling the holiday we looking forward to our holiday next year
June 8, 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind Review
Mo was wonderful .her knoledge of all i…
Mo was wonderful .her knoledge of all i asked was amazin.
And was so happy i booked with her.
June 8, 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind Review
Suzanne and Sam we're amazing
Suzanne and Sam we're amazing. Helped us with short break with diet turn around. Brilliant customer service
June 7, 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind Review
Reply from Hays Travel - Basildon Eastgate Centre
Thank you on your review its really lovely to receive great feedback, Kind Regards Martina
Really helpful with booking holiday and…
Really helpful with booking holiday and supported by a lovely lady called Mo in the Basildon store.
Really warm lady.
June 4, 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind Review
Malta weekender
Mo was very helpful in finding my friend and myself a three day break in Malta we was looking for, she was amazing
June 4, 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind Review
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind Review
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind Review
Very helpful and friendly
May 31, 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind review, I am glad you had a great experience, thank you again for booking with us, Kayleigh :)
Megan was really helpful…
Megan was really helpful and persevered when her computer stopped working!! She checked all my options and booked my trip for me. I know if I have any issues Hays will help me and when I need any add ons it’s a simple phone call to them. I won’t book with anyone else.
May 31, 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind review its lovely to be able to pass on these to Megan thank you so much Kind Regards,
Sam
Very pleased with the service
Apologies for the delay I thought I had done this.
The lady was very welcoming and helpful she was very patient with us and we were very pleased with what we booked in the end. Thank you
August 17, 2025
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind Review
The lady that looked after me Sam
The lady that looked after me Sam, was extremely helpful in booking our holiday. Very patient as I have not been abroad for four years and things have changed considerably. Explained everything. Plus she came across as very caring that we have a good holiday
May 29, 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you so much for your review I really appreciate your comments we strive to get you the best experience when booking with us. Kind Regards,Sam
Martina was very helpful and friendly…
Martina was very helpful and friendly with all the booking.
May 29, 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind Review
The young lady that dealt with us was…
The young lady that dealt with us was very helpful and efficient, her name was Rosie . She answered all our questions with a pleasant manner and made the process easy.
May 29, 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind Review
Quick and easy booking process.
We went in to book up a cruise and were called over to a desk immediately. Rosie booked it all up for us and was very efficient and extremely helpful. I will definitely book up here again, very satisfied.
May 26, 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you so much for your review Kind Regards, Rosie
Rose was great whom I booked my holiday…
Rose was great whom I booked my holiday with
Really polite
Her booking the holiday was great
She also explained everything too me
May 29, 2026
Reply from Hays Travel - Basildon Eastgate Centre
What a lovely review thank you so much, Rosie
Denise was lovely to talk to
Denise was lovely to talk to and booked our holiday.
was a brilliant experience
May 27, 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for the lovely words
The girl was very helpful
May 18, 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind Review
Very professional
Very professional, informative and patient person - Sam who helped with booking our holiday.
May 26, 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind Review
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind Review
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