Kayleigh was very helpful and knowledgeable in helping us to find the ideal choice for our destination. We did not feel rushed or pressured into deciding our choice and a number of good options were p... See more
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Megan was exceptionally helpful. Its clear she loves the job and is very passionate about it. Working with some moving targets she was able to put together an unbelievable package at a fantastic price... See more
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Really good service, came with my partner, unsure of where exactly we wanted to go. We just had a list of nice countries, our adviser helped us narrow down and explore all the options after a couple... See more
Company replied
Visiting this branch was such a lovely experience. Rosie was excellent and very knowledgeable. We had a unique enquiry and Rosie was very patient. Her communication with us inbetween was excellent and... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
42 Eastgate centre, SS14 1AE, Basildon, United Kingdom
- 01268858425
4.9
Excellent
2K reviews
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Mo at Basildon is excellent and we…
Mo at Basildon is excellent and we wouldn’t go to anyone else. She’s helpful, patient, efficient and so friendly.
May 20, 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind Review
Knowledge of locations
Denise and Claire both helped us to book our August holiday, we probably wasnt the best customers, changing our minds and rebooking, but we got there with helpful insight and support. Thankyou for being understanding, giving guidance and being friendly and helpful. I am a regular Hays customer and always recommend to friends and family.
May 12, 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind Review
I have been with you for years and mo I…
I have been with you for years and mo I have know mo for 40 years now she very good at her job she look after me a lot and good at her job with love to mo and hay travel
May 17, 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your Review
The young woman who served was very…
The young woman who served was very friendly and helpful, however, I felt she didnt give me a chance to look at the screen that she was searching. I wanted to read about the holidays and choose between two.
Also she needs to brush up on her Geography.
May 10, 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thanks for your reply Debbie, We appreciate your feed back and we will absolutely take this on board but just to explain. Megan is still learning and doing a fantastic job considering her experience as she is our new apprentice in branch for this year. Kind Regards, Sam
The lady on the phone was very helpful…
The lady on the phone was very helpful and very easy to book.
May 16, 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your Review
Review
Megan from your basildon branch was extremely helpful, got back to me with prices and other options really quickly, had it booked in minutes.
May 16, 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your Review
Megan was helpful of finding our right…
Megan was helpful of finding our right holiday she was a real criedt to us lovely and bubbly and cheerful I can not fault her in anyway she really did go above and beyond for us.
May 10, 2026
Reply from Hays Travel - Basildon Eastgate Centre
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We had excellent service Thankyou mo…
We had excellent service Thankyou mo and the team at Basildon’s nothing was too much trouble would recommend them Thankyou
May 9, 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind Review
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind Review
The people in the shop was very helpful…
The people in the shop was very helpful and the lady who saved us was brilliant i think her name was MO
May 1, 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind Review
Reply from Hays Travel - Basildon Eastgate Centre
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Excellent service
Excellent service.
Very polite. Great service. 100% would recommend.
Was served by Denise who was fantastic.
April 29, 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind Review
Debbie at Basildon branch was very…
Debbie at Basildon branch was very helpful.
I am unable to connect to Haystravel app to check my booking.
I have noticed other people have had same problem.
April 28, 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind Review
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind Review
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind Review
Friendly & effeciant
April 23, 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind Review
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind Review
Rosie booked our holiday and she…
Rosie booked our holiday and she couldn’t have done enough for us, great service!
April 23, 2026
Reply from Hays Travel - Basildon Eastgate Centre
Thank you for your kind Review
Rose our agent made our whole booking…
Rose our agent made our whole booking experience a pleasure. She was totally professional, knowledgeable & friendly.
She could not have been more helpful.
Many Thanks 🙏
April 21, 2026
Reply from Hays Travel - Basildon Eastgate Centre
Hi Lesley, thank you so much for your kind review :)
Great service
Great service, Denise at Basildon was very helpful, in fact I think she went above and beyond.
Was more than happy to book our holiday through her.
April 15, 2026
Reply from Hays Travel - Basildon Eastgate Centre
Hi Jackie, thank you so much for your kind review :)
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