Both ladies I dealt were helpful and constructive with ideas. I wasn't made to feel I was wasting time. No rush. No feeling of being made to feel I was holding them up. I came away with the impression... See more
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Booked a multi centre trip to Thailand we discussed our particular flight operators and type of hotel accommodation along with types of tours we liked. We left our requirements with Holly who came b... See more
Company replied
Excellent customer service - Suzanne patiently worked her way through all the options, taking the time to find suitable hotels and room preferences. Even when we changed our original brief Suzanne t... See more
Company replied
We had a really great experience with your travel agency. Everything was handled smoothly and professionally, and the service exceeded my expectations. The team was helpful, responsive, and made the w... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
8 Old Basing Mall, RG21 7FB, Basingstoke Mall, United Kingdom
- 01256581847
4.9
Excellent
411 reviews
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I went to book a coach trip the lady…
I went to book a coach trip the lady was helpful and friendly
May 22, 2026
Reply from Hays Travel - Basingstoke Mall
Hi Anne,
Thank you for leaving such a lovely review! We're glad your trip was booked smoothly!
Kind regards,
Hays Travel Basingstoke
Both ladies I dealt were helpful and…
Both ladies I dealt were helpful and constructive with ideas. I wasn't made to feel I was wasting time. No rush. No feeling of being made to feel I was holding them up. I came away with the impression that in future individual travel arrangements I use my local Basingstoke Hays Travel Shop.
May 13, 2026
Reply from Hays Travel - Basingstoke Mall
Good Morning Angela,
We appreciate you sharing your experience with us. We're so glad to hear that our team was helpful and provided constructive ideas without making you feel rushed. We look forward to assisting with your future travel plans!
Kind Regards
Emma and the Hays Travel Basingstoke Team
Reply from Hays Travel - Basingstoke Mall
Good Afternoon Peter Urquhart,
We appreciate you sharing your experience; we're so glad you felt our service was first class. Thank you.
Kind Regards
Suzanne and the Hays Travel Basingstoke Team
The staff where very friendly and…
The staff where very friendly and helpful it's the first time I've used hays and will certainly use them again
May 10, 2026
Reply from Hays Travel - Basingstoke Mall
Thank you for leaving such a lovely review, have the best time on your holiday and we hope to see you again soon!
Rhiannon :)
Booking
Your colleague was very helpful, but it took a long time to book because her computer kept shutting down! During all the delays, we lost our first choice of cabin because it was snapped up by someone else.
April 29, 2026
Reply from Hays Travel - Basingstoke Mall
Hello
Thank you for sharing your experience. We’re glad to hear that our colleague was helpful during your booking process. We sincerely apologize for the delays caused by technical issues and understand how frustrating it must have been to miss out on your first-choice cabin.
We’re actively working on improving our systems to prevent this from happening in the future and hope we’ll have the chance to make your next booking smoother and more enjoyable.
Thank you for your patience and for bringing this to our attention.
Best regards,
Suzanne and the team at Hays Travel Basingstoke
We had a really great experience with…
We had a really great experience with your travel agency. Everything was handled smoothly and professionally, and the service exceeded my expectations. The team was helpful, responsive, and made the whole process easy and stress-free. I would definitely recommend your services to others!
April 30, 2026
Reply from Hays Travel - Basingstoke Mall
It was lovely meeting you both and helping you plan everything for your wonderful holiday.
Friendly & very helpful advisors
Friendly & very helpful advisors. All questions regarding our holiday were answered clearly & advice given where appropriate.
April 23, 2026
Reply from Hays Travel - Basingstoke Mall
Healthcare customer,
We appreciate your kind words! It's wonderful to hear that our advisors were helpful and clearly answered your questions about your holiday.
Kind Regards
Hays Travel Basingstoke
Very helpful staff
April 15, 2026
Reply from Hays Travel - Basingstoke Mall
Thank you for leaving such a lovely review!
Kind regards,
Hays Travel Basingstoke
Very nice lady who helped us sorry but…
Very nice lady who helped us sorry but I forgot her name . Everyone was nice and helped.
April 21, 2026
Reply from Hays Travel - Basingstoke Mall
Nicole,
We appreciate you taking the time to share your positive experience. We are so glad everyone was helpful and nice to you.
Kind Regards
Hays Travel Basingstoke
Hays have been so helpful since the…
Hays have been so helpful since the first time we went in enquiring about a cruise and have been so patient throughout the process and have answered every questions I have.
April 11, 2026
Reply from Hays Travel - Basingstoke Mall
Hi Dee,
Thank you for leaving such a lovely review!
Kind regards,
Rhiannon
The staff are incredibly friendly
The staff are incredibly friendly, helpful and knowledgeable, also very patient . Emma in particular who made our booking was really lovely , answered all our questions and is currently looking into any ‘loyalty’ we may be able to use during the holiday Using Hayes gives 100% confidence in booking a holiday
April 16, 2026
Reply from Hays Travel - Basingstoke Mall
Mrs. Julie Vallis,
We appreciate you taking the time to share your experience. We're happy to hear that our team was so helpful and kind while booking your holiday. We hope you have a wonderful time!
Kind Regards
Hays Travel Basingstoke
Good advice
Good advice, quick and friendly service - and all over the Easter holiday weekend. Top marks!
April 8, 2026
Reply from Hays Travel - Basingstoke Mall
David,
We're happy to hear that you received helpful advice and quick, friendly service during the Easter holiday. Thank you for your top marks!
Kind Regards
Hays Travel Basingstoke
The girl holly from Basingstoke branch…
The girl holly from Basingstoke branch has been amazing she sorted everything for us. We are due to go away in September and we will deffo be going with your company on our next holiday
April 3, 2026
Reply from Hays Travel - Basingstoke Mall
Good Morning,
We're happy to hear that you had such a positive experience in store. We look forward to helping you with your next holiday!
Hays Travel Basingstoke
Really good experience
Holly who looked after us was lovely, very patient and knowledgeable, it was a great experience for us
March 27, 2026
Reply from Hays Travel - Basingstoke Mall
Good Afternoon,
Thank you so much for your kind words! We are thrilled to hear that you had a great experience with Holly. It's wonderful to know that her patience and knowledge made a positive impact on your time instore. We hope you have a lovely holiday!
Kind regards
Hays Travel Basingstoke
Reply from Hays Travel - Basingstoke Mall
Thank you so much for your review. We appreciate your kind words and we are glad Holly helped you book the perfect trip. We hope you have an amazing time.
Hays Travel Basingstoke
I was seen by Rhianan a lovely helpful…
I was seen by Rhianan a lovely helpful young lady who spent time looking for what I needed was very polite at all times.
March 22, 2026
Reply from Hays Travel - Basingstoke Mall
Thank you so much for your review. We appreciate your kind words and we are glad Rhiannon helped you find the perfect trip.
Hays Travel Basingstoke Team
Excellent help and service
Excellent help and service. Thank you all. Would recommend highly.
March 21, 2026
Reply from Hays Travel - Basingstoke Mall
Thank you so much for your review. We appreciate your kind words and wish you an absolutely wonderful time on your trip.
Hays Travel Basingstoke Team
Excellent service throughout
Holly was excellent and explained the best options for our trip and kept in contact with updates once everything was nearly complete. Her attention to detail and consideration of our particular needs was first rate. I have used other agents in the past and will definitely return to Hays again now following this experience
March 18, 2026
Reply from Hays Travel - Basingstoke Mall
Good Afternoon,
Thank you so much for your kind words! We're thrilled to hear that Holly provided such great service and helped make your trip planning smooth and personalized. It's wonderful to know that her attention to detail and updates made a difference for you. We look forward to assisting you with your future travels!
Many Thanks
Hays Travel Basingstoke
We were well looked after and all our…
We were well looked after and all our holiday requirements were met. We are very happy with our booking and are looking forward to our holiday.
March 16, 2026
Reply from Hays Travel - Basingstoke Mall
It was a pleasure meeting and helping you find the right place.
Absolutely amazing service
Absolutely amazing service , went in to get advice on cruises as never done one before and service was great !! Had so much information regarding cruises
February 26, 2026
Reply from Hays Travel - Basingstoke Mall
Hi Michael,
Thank you so much for your thoughtful review — I truly appreciate your kind words. Wishing you an absolutely wonderful time on your cruise!
Holly & Hays Travel Basingstoke Team
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