Hays Travel - Basingstoke Mall Reviews 

The travel agent was very polite and knowledgable. She coukdnt book us on first visit. When i returned she still remembered all my details.

We booked a cruise yesterday and were well served by Rhiannon & Suzanne. They took us through various options, confirmed that there was nothing relevant from Cunard in our designated time frame and we alighted on a good deal from Celebrity Cruises.

Superb personal service from Rhiannon, also great interaction from the forex counter who was aware of our forthcoming travel and money requirements.

We booked though Basingstoke branch with Issy expertly looking after us

We visited the shop on Sunday morning and a delightful lady called Issy took time to listen to our requests and later she sent us through 4 options of which all were wonderful and as a result we have now booked our first holiday for over 5 years and throughout the whole process was very patient and informative.

Excellent service from booking (nearly a year ago) through to our departure and went with their recommendations for our first cruise trip and we have just returned and were definitely not disappointed. Well Done to the Hays Travel team

All went well but unfortunately I wasn’t asked my date of birth so it’s been put down wrong on the paperwork and I cannot access my booking on my app ? Could someone please contact me to amend this?
Many thanks

My vulnerable father rather ambitiously booked a P&O cruise that he would not be able to go on due to health.
Manager Michael, Izzy and Kerry at head office were so helpful and went the extra mile to sort out the situation and undo the booking. P&O cruises were also sympathetic in dealing with the situation in the right way. Thank you all for a professional customer focused approach which was very much appreciated and not so common these days. I will be booking with Hays Travel.

Brilliant service from Suzanne
We visited to book a holiday but didn’t quite know where we wanted to go.
Suzanne showed brilliant service and patience.
We were sorted and booked in no time

I went to book a coach trip the lady was helpful and friendly

Both ladies I dealt were helpful and constructive with ideas. I wasn't made to feel I was wasting time. No rush. No feeling of being made to feel I was holding them up. I came away with the impression that in future individual travel arrangements I use my local Basingstoke Hays Travel Shop.

A first class service.

The staff where very friendly and helpful it's the first time I've used hays and will certainly use them again

Your colleague was very helpful, but it took a long time to book because her computer kept shutting down! During all the delays, we lost our first choice of cabin because it was snapped up by someone else.

We had a really great experience with your travel agency. Everything was handled smoothly and professionally, and the service exceeded my expectations. The team was helpful, responsive, and made the whole process easy and stress-free. I would definitely recommend your services to others!

Friendly & very helpful advisors. All questions regarding our holiday were answered clearly & advice given where appropriate.

Very nice lady who helped us sorry but I forgot her name . Everyone was nice and helped.

Hays have been so helpful since the first time we went in enquiring about a cruise and have been so patient throughout the process and have answered every questions I have.

The staff are incredibly friendly, helpful and knowledgeable, also very patient . Emma in particular who made our booking was really lovely , answered all our questions and is currently looking into any ‘loyalty’ we may be able to use during the holiday Using Hayes gives 100% confidence in booking a holiday