We booked a cruise yesterday and were well served by Rhiannon & Suzanne. They took us through various options, confirmed that there was nothing relevant from Cunard in our designated time frame and we... See more
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My vulnerable father rather ambitiously booked a P&O cruise that he would not be able to go on due to health. Manager Michael, Izzy and Kerry at head office were so helpful and went the extra mile t... See more
Company replied
Booked a multi centre trip to Thailand we discussed our particular flight operators and type of hotel accommodation along with types of tours we liked. We left our requirements with Holly who came b... See more
Company replied
I was very impressed with the the customer service I received from Hays Travel in Basingstoke. I rang and spoke with Rhiannon. This is the first time I have used Hays Travel and booking a Jet 2 holid... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
8 Old Basing Mall, RG21 7FB, Basingstoke Mall, United Kingdom
- 01256581847
4.8
Excellent
442 reviews
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Your agent Milly was very helpful and…
Your agent Milly was very helpful and had great customer care
February 6, 2026
Reply from Hays Travel - Basingstoke Mall
Thank you for the kind words.
Emma was very helpful and friendly
Emma was very helpful and friendly, definitely going back to Hays travel.
February 8, 2026
Reply from Hays Travel - Basingstoke Mall
Good Morning,
Thank you so much for your kind review. We truly appreciate your thoughtful words and are delighted that we could help you find the perfect holiday!
Emma and the Hays Travel Basingstoke Team
Very efficient, excellent service.
We had excellent service from Holly who kept us informed as she organized our holiday to Sicily. She was able to plan the two hotels we wanted and the flights.
February 8, 2026
Reply from Hays Travel - Basingstoke Mall
Good Morning,
Thank you so much for your kind words! I’m delighted I could help with your flight and accommodation arrangements to beautiful Sicily.
Wishing you a fantastic and memorable holiday!
Best regards,
Holly and the Hays Travel Basingstoke Team
Reply from Hays Travel - Basingstoke Mall
Robert Gelder,
We're glad our area knowledge met your needs. Thank you for your feedback!
Rhiannon,
Hays Travel Basingstoke
Really helpful and patient assistant
Really helpful and patient assistant, sorting out flight and accommodation not related to a "package"
February 6, 2026
Reply from Hays Travel - Basingstoke Mall
Hello Richard,
We appreciate your kind words! We are so pleased we could assist you with your flight and accommodation arrangements. Thank you for your review.
Suzanne Hays Travel Basingstoke
Booking our holiday to Budapest
Booking our holiday to Budapest was a very easy and pleasant experience. Apart from dates we had a blank sheet and Millie helped us spending time finding suitable flights and times, and then a good hotel in the city centre. Holiday booked no complaints.
January 29, 2026
Reply from Hays Travel - Basingstoke Mall
Hi Andy,
Thanks so much for your lovely review! That means so much. I am so happy I could help you with your holiday.
Milly + The Basingstoke Team
Helpful and prompt service
February 4, 2026
Reply from Hays Travel - Basingstoke Mall
Hi Gina,
Thank you so much for leaving a lovely review.
Kind regards,
Rhiannon
Suzanne was helpful
Suzanne was helpful, friendly and knowledgeable- she really tried very hard to find us our ideal holiday and within budget and was a true advisor
February 2, 2026
Reply from Hays Travel - Basingstoke Mall
Victoria ,
We appreciate you sharing your experience. We're so happy to hear that we could find your ideal holiday within budget and that you felt supported by our team.
Suzanne Hays Travel Basingstoke
Active listening and helpful
Izzy was actively listening to our requirements and provided different airports and options of accomodation. Good customer experience.
January 24, 2026
Reply from Hays Travel - Basingstoke Mall
Karen,
We appreciate you taking the time to share your experience. We are happy to hear that we were able to provide you with the options you needed!
Issy and the Hays Travel Basingstoke Team
Travel Insurance.
Travel Insurance.
I obtained travel insurance over the phone and saved £150 for better cover.
The service from Rhiannon was excellent.
I would have no hesitation in recommending Hays Basingstoke to others.
January 26, 2026
Reply from Hays Travel - Basingstoke Mall
Mr Willey,
Thank you so much for using your time to leave such a kind review. We're happy to hear that you saved money and received excellent service. We appreciate your recommendation of our Basingstoke branch to others; it means a lot to us.
Rhiannon
Being assisted by Rhiannon in a most…
Being assisted by Rhiannon in a most professional and supportive manner.
Thank you
Eric Davis-Jones
January 29, 2026
Reply from Hays Travel - Basingstoke Mall
Mr Eric Davis-Jones,
We appreciate you taking the time to share your feedback. We're happy to hear that you were pleased with the professional assistance provided.
Kind regards,
Rhiannon
Good advice in a friendly way
January 21, 2026
Reply from Hays Travel - Basingstoke Mall
Paul,
We appreciate you taking the time to leave us this positive feedback; we are so glad to hear that you found our advice helpful and friendly.
Rhiannon
Very good service and booked just what…
Very good service and booked just what we ask for.
January 26, 2026
Reply from Hays Travel - Basingstoke Mall
Good morning,
Thank you so much for your kind review! We truly appreciate you taking the time to share your experience with us.
Holly and The Hays Travel Basingstoke Team
Milly was great she helped us with…
Milly was great she helped us with everything we asked for to book our holiday including seats on the plane and car hire.
January 18, 2026
Reply from Hays Travel - Basingstoke Mall
Hi Michele,
Thanks so much for your lovely review! That means so much. I am so happy I could help you with your holiday. I am sure you will have the best time!
Milly + The Basingstoke Team
Reply from Hays Travel - Basingstoke Mall
Good morning,
Thank you so much for your kind review! We truly appreciate you taking the time to share your experience with us.
Issy
Lovely experience today with IAN very…
Lovely experience today with IAN very well informed polite and helpful made our visit with two young children pleasant and enjoyable got a great deal on our holiday friendly and lovely people will definitely book again with this company Sheffield chapletown S35
January 23, 2026
Reply from Hays Travel - Basingstoke Mall
Good morning,
Thank you very much for your review. We will be sure to pass your feedback on to our Chapeltown branch.
Kind regards,
Issy
Reply from Hays Travel - Basingstoke Mall
Good Morning,
Thank you so much for your kind review! We truly appreciate you taking the time to share your experience. We’re thrilled to hear that Mike was able to assist you and find the perfect holiday.
Kind regards,
Holly and the Hays Travel Basingstoke Team
Very Helpful service.
I spoke to Holly at your Basingstoke branch and received a very friendly service. Holly was prepared to go the extra mile to accommodate my husband’s and my needs. We both fall into the elderly branch of life and had specific requirements. I would highly recommend Hays Travel and Holly in particular.
January 21, 2026
Reply from Hays Travel - Basingstoke Mall
Good Morning,
Thank you so much for your kind feedback – it truly means a lot to us! I'm so glad I could assist you in finding the perfect holiday. It was a pleasure to help you, and I'm sure you'll have an amazing time.
Wishing you a fantastic holiday !
Holly & The Basingstoke Team
Reply from Hays Travel - Basingstoke Mall
Hi Barry,
Thanks so much for your review. We are so pleased you enjoyed Holly's service.
Kind regards,
Milly + The Basingstoke Team
Multi Resort Trip to Thailand
Booked a multi centre trip to Thailand we discussed our particular flight operators and type of hotel accommodation along with types of tours we liked. We left our requirements with Holly who came back to us in a few days with 3 detailed quotes.
We then returned to the office to tweak the final options and booked the holiday. Holly had listened carefully to all our requests and found us the perfect trip
January 16, 2026
Reply from Hays Travel - Basingstoke Mall
Good Afternoon,
Thank you so much for your wonderful review. I truly appreciate your feedback and hope you have a wonderful time on your Holiday!
Kind regards,
Holly and the Hays Travel Basingstoke Team
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