The young lady that delt with my husband and I was so helpful through the whole appointment.Making sure all our needs were met as being of the older generation we have a few issues.But she sorted ever... See more
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I recently wanted to surprise my wife for our 20th wedding anniversary, so I visited Hays Travel in Basingstoke, and I’m so glad I did. Issy and the rest of the team were fantastic from start to fi... See more
Company replied
We booked a cruise yesterday and were well served by Rhiannon & Suzanne. They took us through various options, confirmed that there was nothing relevant from Cunard in our designated time frame and we... See more
Company replied
My vulnerable father rather ambitiously booked a P&O cruise that he would not be able to go on due to health. Manager Michael, Izzy and Kerry at head office were so helpful and went the extra mile t... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
8 Old Basing Mall, RG21 7FB, Basingstoke Mall, United Kingdom
- 01256581847
4.9
Excellent
447 reviews
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Holiday agent found us a great deal at…
Holiday agent found us a great deal at a good price! Thanks
March 24, 2025
Reply from Hays Travel - Basingstoke Mall
Hi Adam,
We are so pleased you had a good experience with us!
Thanks so much for your positive feedback,
Emma + The Basingstoke Team
Jessica is so helpful and so friendly…
Jessica is so helpful and so friendly to help us to booking holiday.
March 25, 2025
Reply from Hays Travel - Basingstoke Mall
Hello Christina,
Thank you so much for taking the time to leave me this Lovely review.
All the Best,
Jessica
Suzanne sorted our holiday lovely lady…
Suzanne sorted our holiday lovely lady looking forward to booking another holiday with Suzanne
March 23, 2025
Reply from Hays Travel - Basingstoke Mall
Thank you very much for the nice review! We hope you will have a great time - Suzanne & The Basingstoke Team
Reply from Hays Travel - Basingstoke Mall
Thank you very much for the nice review! We hope you all have a great holiday for both trips - Jared & The Basingstoke Team
Hays great team.
Holly was very professional and very helpful. She explained everything clearly and precisely. The holiday provider she suggested, had exactly what we were looking for. Hotel, flights and holiday dates.
March 18, 2025
Reply from Hays Travel - Basingstoke Mall
Good Morning Fiona,
Thank you so much for taking the time to leave me this Lovely review.
I hope you have a fantastic time in Guernsey!
All the Best,
Holly and The Basingstoke Team
Good viewing of holiday’s time taken to…
Good viewing of holiday’s time taken to make sure it was right for us, very helpful.
March 11, 2025
Reply from Hays Travel - Basingstoke Mall
Good Afternoon Tony,
Thank you so much for taking the time to leave me this Lovely review!
Hope you have a great time!
Kind Regards,
Jared and The Basingstoke Team
Milly #haysbasingstoke
Milly! What a great asset to your company! I’m not even going on holiday, my son and his gf are. I met her today, she’s dealing with their holiday. She blew me away with the multi tasking! Whilst dealing with the logistics of their insurance, they were both showing her pictures & she was attentive with both of them & me! Milly got the team to help her on a question & the team jumped in to assist! Thx Hays Basingstoke!
March 16, 2025
Unprompted review
Reply from Hays Travel - Basingstoke Mall
Good Morning Suzie,
Thank you so much for taking the time to leave me this lovely review! It is greatly appreciated.
Kind Regards,
Milly and The Basingstoke Team
Milly was so helpful and quick…
Milly was so helpful and quick knowledge.
March 16, 2025
Unprompted review
Reply from Hays Travel - Basingstoke Mall
Good Morning Kim,
Thank you so much for taking the time to leave me this lovely review! It is greatly appreciated.
Kind Regards,
Milly and The Basingstoke Team
Doing solo travel the staff at Hayes in…
Doing solo travel the staff at Hayes in Basingstoke make my journey much more relaxing and enjoyable. With no stress or panic. I can't thank Milly and holly who have provided great service and gave me all the information I needed and provided me with the ideal price and solution and places to go to when on my travels.
March 13, 2025
Reply from Hays Travel - Basingstoke Mall
Good Morning Amanda,
Thank you so much for taking the time to leave Milly and me this fantastic review! We are delighted to hear that we've been able to make looking into solo travel relaxing and enjoyable.
Hope you have a magical time in Disneyland Paris!
Kind Regards
Holly, Milly and The Basingstoke Team
Helpful staff
The lady jessica I believe her name was very help and with booking are holiday
March 9, 2025
Reply from Hays Travel - Basingstoke Mall
Good Morning,
Thank you so much for taking the time to leave me this lovely review!
Kind Regards,
Jessica
1st Time Booker - Would use again
Booked with Suzanne and it was a breeze. We were looking for Villa Holidays in Cyprus and Suzanne understood exactly what we were looking for. Helped with holiday extras - lounge passes, car hire, and better flight times.
This is the 1st time we have used Hays, and would certainly use again.
March 2, 2025
Reply from Hays Travel - Basingstoke Mall
Good Afternoon Tanya,
Thank you so much for taking the time to leave this amazing review!
Kind Regards,
Suzanne and The Basingstoke Team
Issy in the Basingstoke office was…
Issy in the Basingstoke office was amazing, very helpful and found me a great deal and country / Hotel.
I arrived with a budget and a small list of some countries so amazing.
February 25, 2025
Reply from Hays Travel - Basingstoke Mall
Good Morning Michael,
Thank you so much for taking the time to leave this amazing review!
Kind Regards,
Issy and The Basingstoke Team
Friendly staff
Friendly staff who spend as much time with you as you need to be able to book a holiday of your choice.
March 3, 2025
Reply from Hays Travel - Basingstoke Mall
Thanks very much Clive, we like to give our customers as much time as they need to make the right holiday choice for them.
Emily
Perfect holiday
My experience with hays travel
Was excellent. They gave me a tailored made holiday which I wanted.
March 2, 2025
Reply from Hays Travel - Basingstoke Mall
Good Afternoon Daksha,
Thank you so much for taking the time to leave me this fantastic review!
Hope you have a great time!
Kind Regards
Suzanne and The Basingstoke Team
The young lady was very competent and…
The young lady was very competent and went to lengths to get the bestinsurance cover for me. Thanks
February 26, 2025
Reply from Hays Travel - Basingstoke Mall
Good Afternoon Rodney,
Thank you so much for taking the time to leave me this fantastic review!
Hope you have a wonderful time!
Kind Regards,
Issy and The Basingstoke Team
Suzanne was very helpful
Suzanne was very helpful, she answered all our questions. This is the reason we always go to Hays.
February 25, 2025
Reply from Hays Travel - Basingstoke Mall
Good morning Philip,
Thank you so much for taking the time to leave me this fantastic review!
Hope you have a great time!
Kind Regards
Suzanne and The Basingstoke Team
Jared was excellent in booking our…
Jared was excellent in booking our holiday. The booking involved complex issues and he sorted everything out. I very impressed with Hays Travel
February 25, 2025
Reply from Hays Travel - Basingstoke Mall
Good afternoon Geoffrey,
Thank you so much for taking the time to leave me this fantastic review!
Hope you have a great time!
Kind Regards
Jared and The Basingstoke Team
The member of staff was very helpful…
The member of staff was very helpful and gave us a lot of information about the trip
February 16, 2025
Reply from Hays Travel - Basingstoke Mall
Good Morning Joanne,
Thank you so much for taking the time to leave me this fantastic review!
Hope you have a magical time!
Kind Regards
Jared and The Basingstoke Team
Very enthusiastic staff member
Very enthusiastic staff member. Provided with two quotes.
February 12, 2025
Reply from Hays Travel - Basingstoke Mall
Good morning Lewis,
Thank you so much for taking the time to leave me this fantastic review!
Hope you have a wonderful time!
Kind Regards,
Milly and The Basingstoke Team
Reply from Hays Travel - Basingstoke Mall
Good Afternoon Beate,
Thank you so much for taking the time to leave me this fantastic review!
Hope you have a magical time!
Kind Regards
Sam and The Basingstoke Team
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