I recently wanted to surprise my wife for our 20th wedding anniversary, so I visited Hays Travel in Basingstoke, and I’m so glad I did. Issy and the rest of the team were fantastic from start to fi... See more
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We booked a cruise yesterday and were well served by Rhiannon & Suzanne. They took us through various options, confirmed that there was nothing relevant from Cunard in our designated time frame and we... See more
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My vulnerable father rather ambitiously booked a P&O cruise that he would not be able to go on due to health. Manager Michael, Izzy and Kerry at head office were so helpful and went the extra mile t... See more
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Booked a multi centre trip to Thailand we discussed our particular flight operators and type of hotel accommodation along with types of tours we liked. We left our requirements with Holly who came b... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
8 Old Basing Mall, RG21 7FB, Basingstoke Mall, United Kingdom
- 01256581847
4.9
Excellent
446 reviews
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Reply from Hays Travel - Basingstoke Mall
Good morning,
Thank you very much for the nice review! We hope you have a great time.
Milly and the Basingstoke team
Been a pleasure.
Holly has been organising my big 60th holiday to Florida. Great communication and nothing is too much trouble. Hays have matched the price I found with everything I wanted included.
May 13, 2025
Reply from Hays Travel - Basingstoke Mall
Hi Paul,
Thank you very much for your wonderful review! I'm so glad we were able to book an amazing holiday to Florida for your 60th birthday. I hope you have the most fantastic time!
All the best,
Holly and the Basingstoke Team
Reply from Hays Travel - Basingstoke Mall
Good afternoon,
Thank you very much for the nice review! We hope you have a great time.
Jessica and the Basingstoke team
It wasn’t so much Holly and Jessica it… booking holiday for Gran Canaria next year in 2026
It wasn’t so much Holly and Jessica it was more the they were having trouble with these Internet et cetera if it was quite slow and therefore I was on it for 2 1/2 hours but all in all the service was good got everything sorted and everything explains more than once
May 15, 2025
Reply from Hays Travel - Basingstoke Mall
Good afternoon,
Thank you so much for your patience and kind words. I'm really sorry the internet slowed things down during your booking process— I know that can be frustrating. I'm glad we were able to get everything sorted in the end.
If you ever need anything else, don’t hesitate to get in touch.
Wishing you all the best!
Jessica and Basingstoke Team
Great Experience Excellent Jessica was great helping me x
Excellent Jessica was great helping me x
May 9, 2025
Reply from Hays Travel - Basingstoke Mall
Good afternoon Karen,
Thank you so much for your kind words – it really means a lot! I'm so glad I could help and that you had a great experience.
Take care and hope to hear from you again soon!
Jessica
Great service by suzanne
Great service by suzanne. She was friendly and helpful when booking my first ever cruise for me and my sister and answered all the questions I had
April 26, 2025
Reply from Hays Travel - Basingstoke Mall
Good morning Holly,
Thank you very much for the nice review! We hope you have a great time.
Suzanne and the Basingstoke team
Reply from Hays Travel - Basingstoke Mall
Good afternoon, Jack
Thank you so much for taking the time to leave me this lovely review! It is greatly appreciated.
Kind Regards,
Milly and The Basingstoke Team
Reply from Hays Travel - Basingstoke Mall
Hi Aaron,
Thank you very much for the nice review! We hope you have a great time.
Emily and the Basingstoke team
Very helpful and accommodating with…
Very helpful and accommodating with getting multiple quotes
April 20, 2025
Reply from Hays Travel - Basingstoke Mall
Good Morning John,
Thank you very much for the review! We hope you have a great time.
Milly and the Basingstoke team
Helpful information from member of…
Helpful information from member of staff friendly, kind and patient.
April 22, 2025
Reply from Hays Travel - Basingstoke Mall
Hi Abbie,
Thank you very much for the nice review! We hope you have a great time.
Jessica and the Basingstoke team
Great feeling atmosphere they are very…
Great feeling atmosphere they are very friendly staff felt very comfortable all my booking and travelling wiil be with Hayes in the future the guy done my booking Jared from Basingstoke very good and professional Great person I'm looking forward to book a cruise next year with Hayes thank so much God bless
March 19, 2025
Reply from Hays Travel - Basingstoke Mall
Good Morning Gurcharn ,
Thank you so much for taking the time to leave me this amazing review!
I hope you have a great time!
Kind Regards,
Jared and The Basingstoke Team
Reply from Hays Travel - Basingstoke Mall
Good afternoon Jaroslav ,
Thank you so much for taking the time to leave me this lovely review.
All the Best,
Jessica
Very happy with the service
Very happy with the service
Holly from Basingstoke branch made everything very clear even with a reminder call on holiday insurance she is a credit to the Hayes company
Thank you
April 10, 2025
Reply from Hays Travel - Basingstoke Mall
Good afternoon Iain,
Thank you so much for your lovely review! I truly appreciate it. Wishing you a wonderful time in Cyprus!
All the Best,
Holly and The Basingstoke Team
Suzanne's outstanding help !!
Our booking for our flights to New Zealand was very successful all due to Suzanne for being so thorough in every aspect of finding the flights/seats we wanted. Also the helpful Immigration requirements to enter New Zealand. This is the second time we have met Suzanne, she did our previous booking to NZ over 3 years ago!!
March 26, 2025
Reply from Hays Travel - Basingstoke Mall
Good Morning Joyce
Thank you so much for your lovely review, it was lovely to see you again to book your flights to New Zealand.
I hope you have an amazing time!
Suzanne and The Basingstoke Team
Holly was really helpful
April 3, 2025
Reply from Hays Travel - Basingstoke Mall
Hello Tina!
Thank you very much for the nice review we hope you have an amazing time on holiday!
Kind Regards,
Holly from the Basingstoke Team
Izzy very friendly and very very…
Izzy very friendly and very very helpful.
Couldn’t have asked for better service
April 3, 2025
Reply from Hays Travel - Basingstoke Mall
Hi Lynn,
Thank you very much for the nice review! We hope you have a great time.
Issy and the Basingstoke team
Issy the young lady who helped us with…
Issy the young lady who helped us with our booking was a very happy and helpful and knowledgeable young lady. It made our booking a very enjoyable experience.
March 30, 2025
Reply from Hays Travel - Basingstoke Mall
Hi Marilyn,
Thank you for leaving me this lovely review. We are so pleased you had a good experience with us!
I hope you have a wonderful time.
Issy & The Basingstoke Team
Holiday Booking
Holly was great she provided us with different holiday options to give us a choice of ideas, she was very patient and understanding with helping us with our booking as my partner has Ceoliac Disease and finding places to accommodate us can be differcult. We are really looking forward to our holiday now so thank you
March 31, 2025
Reply from Hays Travel - Basingstoke Mall
Good Afternoon Della,
Thank you so much for your lovely review! I truly appreciate it. Wishing you an amazing time in Turkey!
All the Best,
Holly and The Basingstoke Team
Holiday agent found us a great deal at…
Holiday agent found us a great deal at a good price! Thanks
March 24, 2025
Reply from Hays Travel - Basingstoke Mall
Hi Adam,
We are so pleased you had a good experience with us!
Thanks so much for your positive feedback,
Emma + The Basingstoke Team
Jessica is so helpful and so friendly…
Jessica is so helpful and so friendly to help us to booking holiday.
March 25, 2025
Reply from Hays Travel - Basingstoke Mall
Hello Christina,
Thank you so much for taking the time to leave me this Lovely review.
All the Best,
Jessica
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