I recently wanted to surprise my wife for our 20th wedding anniversary, so I visited Hays Travel in Basingstoke, and I’m so glad I did. Issy and the rest of the team were fantastic from start to fi... See more
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We booked a cruise yesterday and were well served by Rhiannon & Suzanne. They took us through various options, confirmed that there was nothing relevant from Cunard in our designated time frame and we... See more
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My vulnerable father rather ambitiously booked a P&O cruise that he would not be able to go on due to health. Manager Michael, Izzy and Kerry at head office were so helpful and went the extra mile t... See more
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Booked a multi centre trip to Thailand we discussed our particular flight operators and type of hotel accommodation along with types of tours we liked. We left our requirements with Holly who came b... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
8 Old Basing Mall, RG21 7FB, Basingstoke Mall, United Kingdom
- 01256581847
4.9
Excellent
445 reviews
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Very friendly very helpful and a very…
Very friendly very helpful and a very easy process getting everything we wanted for our holiday
July 24, 2025
Reply from Hays Travel - Basingstoke Mall
Good Afternoon,
Thank you so much for your lovely review, we really appreciate your kind feedback!
We hope you have a wonderful holiday!
Milly & The Basingstoke Team
Top Marks for Hays Travel …
We were very happy with the professional and efficient service that we received from the Basingstoke branch when booking our cruise.
July 10, 2025
Reply from Hays Travel - Basingstoke Mall
Hello there!
Thank you for the great review!
We hope you have a great time.
Kind Regards,
Jared and the Basingstoke Team
Brilliant customer service
Brilliant customer service. Very attentive and patient. It was a joy. Milly was exceptional.
July 9, 2025
Reply from Hays Travel - Basingstoke Mall
Hi Doris,
Thanks so much for your lovely review, that means a lot to us all!
We are so pleased you have had a wonderful experience with us at Hays Travel.
Thanks so much, from Milly + The Basingstoke Team :)
Suzanne was brilliant
Suzanne was brilliant
Listened to what we wanted and came up with brilliant solutions.
July 13, 2025
Reply from Hays Travel - Basingstoke Mall
Hello Melanie,
Thank you so much for booking your next adventure with me. It was lovely to see you both again.
Kind Regards
Suzanne and the Basingstoke Team
Fantastic service
Jessica was extremely helpful and knowledgeable plus she stayed late after closing to finish our package. It was that good we left her with other details and booked a second holiday the following week.
July 6, 2025
Reply from Hays Travel - Basingstoke Mall
Hello Claire,
Thank you so much for the lovely feedback! It was a real pleasure helping you, and I’m so glad we found a holiday you were excited about.I hope both trips will be amazing!
Best wishes,
Jessica
Very polite staff member that listened…
Very polite staff member that listened to exactly what was requested. Have never had a bad word for the staff, all seem totally committed to giving the best service they can.
July 6, 2025
Reply from Hays Travel - Basingstoke Mall
Hi John,
Thanks so much for your lovely review, that means a lot to us all!
We are so pleased you have had a wonderful experience with us at Hays Travel.
Thanks so much, from Milly + The Basingstoke Team :)
Royalton Bavaro, An Autograph Collection All-Inclusive Resort
Royalton Bavaro, An Autograph Collection All-Inclusive Resort.
Our room was okay and the hotel was lovely, the restaurants were okay we had our favourites and one we would never go back to. The staff and Our butler went above and beyond she was amazing. we went for a special occasion. was excepting a treat in our room we didnt get it until i mentioned it to our butler and she sorted it.
Just to warn you the seaweed was Horrendous. Check what time of year to go if i knew how bad it was i would have gone later in the year.
😭Hayes Travel 😭-
Very disappointed
1. We booked that hotel through you because you said that there was adult section only within the hotel - Diamond Club. unfortunately that was not the case at all. when I asked my butler she told me there was no adult section. Just a section of the beach and a different part for the pool. So basically i paid all that money just to go to a hotel that was a family hotel . Wont be going back to the hotel EVER!!
2. We was also charged a damage fee which we was not told about $250 refundable if no damage to our room which there was not.( good job i had my credit card , dont usually bring that with me, otherwise it would of eaten into our spending / excursion money-which would of less us short)
3. Your Travel money card - I got charged every time i used it, i got charged every time i transferred money Wont ever be using your Travel money card again. I should of gone with what i know and used and taken my Monzo card wont make that error again.
One last thing Do your own research and not solely rely on the travel agent recommendation, even though we sat and look through it together . i think its best if you do your own research aswell.
June 15, 2025
Unprompted review
Reply from Hays Travel - Basingstoke Mall
Hello Naomi,
Thank you for your detailed feedback, and we're truly sorry to hear that your experience wasn't as expected. We understand how important a special occasion is, and it's disappointing that there were several issues that impacted your stay.
We sincerely apologise for the misunderstanding regarding the Diamond Club. We did not advise that it was adults-only, as it is not. The Diamond Club includes access to private pool and restaurants, and we’re sorry for any confusion this may have caused.
We also understand your frustration about the seaweed, which can indeed vary depending on the time of year. While we can't control nature, we will make sure to include more information about this in our future recommendations to help guests plan accordingly.
We are sorry for the unexpected damage fee and any confusion with the Travel Money card. You should have been informed about the fee beforehand, and we can understand how this impacted your budget. We’re reviewing our communication processes to ensure all additional charges are explained clearly to avoid surprises like this in the future.
After looking into your concerns, it appears that the damage fee was not included in the errata provided by TUI, which we fully understand would have been disappointing, especially when you weren’t prepared for it. We sincerely apologise that this information was not made available to you before your trip, and we’ll be reaching out to TUI to address this issue so that future guests are fully informed about any additional fees prior to booking.
We appreciate your suggestion to do your own research in addition to relying on travel agents’ advice, and we take that onboard. Your feedback is invaluable, and we will make necessary improvements to our service to ensure a smoother experience for future customers.
Thanks again for sharing your experience, and we truly hope we can help you plan a more enjoyable trip in the future.
Kind regards,
Suzanne
Hays Travel Basingstoke
Reply from Hays Travel - Basingstoke Mall
Good afternoon.
Thank you very much for the review! I hope you have a great time.
Basingstoke team
Great professional service from Izzy at…
Great professional service from Izzy at the Basingstoke branch. Thank You
July 8, 2025
Reply from Hays Travel - Basingstoke Mall
Good Morning,
Thanks so much for your lovely review, we really appreciate your kind feedback!
We hope you have a wonderful holiday!
Issy + The Basingstoke Team :)
Issy was super helpful!
Issy was very helpful and patient especially as me and my partner were very particular but she took her time with us - resulting in booking a holiday to Greece. Can’t wait!
June 27, 2025
Reply from Hays Travel - Basingstoke Mall
Good afternoon Grace,
Thank you very much for the review! I hope you have a great time.
Issy and the Basingstoke team :)
Very helpful.
Izzy was very helpful and spent a lot of time answering all of our questions about a cruise, before we booked it.
June 26, 2025
Reply from Hays Travel - Basingstoke Mall
Good Morning Mr Newey,
Thanks so much for your lovely review, we really appreciate your kind feedback!
So glad I could help!
Issy + The Basingstoke Team :)
Brilliant from start to finish
Brilliant from start to finish. Holly was our travel agent made us welcome offered tea and coffee as it takes a while to go though everything.
Kept us updated when we 1st made our enquiries on where we wanted to go, also when she was on a day off another member of staff answered any other info to what we needed.
June 20, 2025
Reply from Hays Travel - Basingstoke Mall
Good morning,
Thank you so much for the lovely review! I truly appreciate it and hope you have a wonderful time on your holiday!
Kind regards,
Holly and the Basingstoke Team
My mum booked her cruise though hays…
My mum booked her cruise though hays travel agent Basingstoke a year ago, they done every thing for us as we had never been on a cruise before, when we went in to the shop the first thing we ask was for mum to have a disabled cabin and assisted boarding as she is wheelchair bound, the reply was yes we can do all that for you on the 24th of may this year we got in car down to Southampton for the adventure of a life time to Norway, that’s when it all went wrong we go to boarding to be told my mum can’t get on the ship as they didn’t know she was in a wheelchair and had not allocated her a safety chair in case of emergency,so we had to come back home my mum is 87 and this devastated her I did contact P&O did contact hays while we were in the terminal but got no where so I went in the shop the following day to speak to someone and was greeted with hello we have just done refresher training so thus does not happen again something I really didn’t need to hear,it had taken several phone calls and visits for me to get a refund for my mum and I’m still waiting on compensation as they only offer her £100 which is an insult seeing the stress and upset they have caused her,every time we went I checked that she had assisted boarding and got told yes everything in place but it wasn’t done someone ruined my mums holiday just by not pushing the right button and checking when ask if everything ok I will not use hays again
May 24, 2025
Unprompted review
Reply from Hays Travel - Basingstoke Mall
Dear Mrs Wendy Tucker,
We are truly sorry for the distress and disappointment caused to your mum and your family. What should have been a special holiday was deeply impacted by a failure on our part, and we fully understand how upsetting this has been.
What happened should never have occurred. We recognise the emotional toll this took on both of you, and especially on your mum, and we sincerely regret the upset it caused. Your feedback has been taken very seriously and has prompted internal reviews and retraining to ensure that such a failure is never repeated.
We also regret that our response at the time did not meet your expectations, especially when you came into the branch the following day. You deserved compassion and urgency, not frustration.
We are still actively looking into this matter and are working to understand exactly what went wrong. Thank you for your patience, and we’ll be in touch with a further update as soon as possible.
Sincerely,
Suzanne
The person I spoke to was extremely…
The person I spoke to was extremely helpful, I couldn’t praise her enough
June 22, 2025
Reply from Hays Travel - Basingstoke Mall
Good afternoon,
Thank you very much for the review! We hope you have a great time.
Jessica and the Basingstoke team
Very professional very pleasant and…
Very professional very pleasant and very knowledgeable
June 21, 2025
Reply from Hays Travel - Basingstoke Mall
Good afternoon,
Thank you so much for the lovely review! We really appreciate it and hope you have an amazing time on your holiday!
Kind Regards,
Jessica and the Basingstoke team
Big thank you to Jarod at the…
Big thank you to Jarod at the Basingstoke branch. He was super helpful and went out of his way to accommodate our holiday needs. He made the experience of spending a lot of money on holidays these days a lot more manageable. Asset to the brand
June 16, 2025
Reply from Hays Travel - Basingstoke Mall
Hello there!
Thank you for the glowing review!
We hope you both will have a great time & enjoy the sun.
Kind Regards,
Jared from the Basingstoke Team
The girl who was very knowledgeable and…
The girl who was very knowledgeable and friendly.
June 8, 2025
Reply from Hays Travel - Basingstoke Mall
Hi Sally,
Thanks so much for your lovely review, we really appreciate your kind feedback!
So glad I could help!
Issy + The Basingstoke Team :)
Reply from Hays Travel - Basingstoke Mall
Good morning,
Thank you so much for the lovely review! We really appreciate it and hope you have an amazing time on your holiday!
Kind Regards,
Suzanne from the Basingstoke Team
Use hays travel to book flights and…
Use hays travel to book flights and holiday insurance. Jarred at hays was great, very polite and helpful. Thank you very much!
June 8, 2025
Reply from Hays Travel - Basingstoke Mall
Hello there!
Thank you for the great review!
We hope you have a great time seeing friends in the USA!
Kind Regards,
Jared from the Basingstoke Team
very helpful and knowledgeable was able…
very helpful and knowledgeable was able to find what I wanted and gave me advice as to what I need to do re visa
June 3, 2025
Reply from Hays Travel - Basingstoke Mall
Good Morning,
Thank you so much for the lovely review! We really appreciate it and hope you have an amazing time on your holiday to Australia !
Kind Regards,
Jared from the Basingstoke Team
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