I recently wanted to surprise my wife for our 20th wedding anniversary, so I visited Hays Travel in Basingstoke, and I’m so glad I did. Issy and the rest of the team were fantastic from start to fi... See more
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We booked a cruise yesterday and were well served by Rhiannon & Suzanne. They took us through various options, confirmed that there was nothing relevant from Cunard in our designated time frame and we... See more
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My vulnerable father rather ambitiously booked a P&O cruise that he would not be able to go on due to health. Manager Michael, Izzy and Kerry at head office were so helpful and went the extra mile t... See more
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Booked a multi centre trip to Thailand we discussed our particular flight operators and type of hotel accommodation along with types of tours we liked. We left our requirements with Holly who came b... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
8 Old Basing Mall, RG21 7FB, Basingstoke Mall, United Kingdom
- 01256581847
4.9
Excellent
444 reviews
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Reply from Hays Travel - Basingstoke Mall
Thank you so much for your review and such kind words, I truly appreciate it! It was a pleasure serving you in store.
Wishing you the most magical holiday,
Milly + The Basingstoke Team
Reply from Hays Travel - Basingstoke Mall
Good Morning,
Thank you so much for your lovely review. We truly appreciate your feedback.
Kind regards,
The Hays Travel Basingstoke Team
A wonderful experience
A wonderful experience. The lady that took my booking was very helpful and guided me through the whole process. I wouldn't hesitate in going to hays again for my next holiday.
November 7, 2025
Reply from Hays Travel - Basingstoke Mall
Good Afternoon,
Thank you so much for your lovely review!
I’m so glad I could help you with your holiday — it was my pleasure. Your kind feedback really means a lot to me.
All the best,
Holly & Hays Travel Basingstoke Team
Holly’s customer service was fantastic
Customer service was fantastic, nothing was too much trouble. Holly was so supportive and helpful and made the booking process seamless, even with Disney having weird booking rules. Will absolutely book again through Hays. Thank you so much!
November 5, 2025
Reply from Hays Travel - Basingstoke Mall
Good Afternoon,
Thank you so much for your lovely message! I’m so glad I could help make your booking smooth and stress-free. It was such a pleasure helping you plan your trip, and i hope have fantastic holiday!
Holly & Hays Travel Basingstoke
Helpful and knowledgeable staff
All staff, especially Milly, were very polite, helpful and knowledgeable. We were able to select all parts of our holidays, making adjustments to enhance our trip, so we feel we have got a holiday tailored to our requirements
October 30, 2025
Reply from Hays Travel - Basingstoke Mall
Hi Alan,
I am so happy I could help you with your holiday, it was my pleasure! Thank you so much for your lovely feedback, it means a lot!
All the best,
Milly + The Basingstoke Team
Greeted promptly and cheerfully
Greeted promptly and cheerfully. Great service from Rhiannon and Issy.
October 29, 2025
Reply from Hays Travel - Basingstoke Mall
Hi David,
Thank you so much for the lovely review. Your feedback is greatly appreciated.
Thank you,
Rhiannon
Taking the time to explore our options…
Taking the time to explore our options on a two centre holiday
October 22, 2025
Reply from Hays Travel - Basingstoke Mall
Good Afternoon,
Thank you so much for your lovely review. We truly appreciate your feedback.
Kind regards,
Hays Travel Basingstoke
Suzanne was ready helpful and the…
Suzanne was ready helpful and the holiday was booked without fuss.
October 24, 2025
Reply from Hays Travel - Basingstoke Mall
Thank you so much for your kind words! We are delighted to hear that Suzanne’s experience and professionalism ensured your holiday was booked smoothly.
We hope you have a wonderful trip and look forward to assisting you with your future travel plans!
Holly & The Hays Travel Basingstoke Team
Reply from Hays Travel - Basingstoke Mall
Good morning,
Thank you so much for your lovely review, I really appreciate it!
We hope you have fantastic time on your holiday.
Milly & The Basingstoke Team
The young lady (Issy) that dealt with…
The young lady (Issy) that dealt with us was very polite, professional and could not have been more helpful
October 21, 2025
Reply from Hays Travel - Basingstoke Mall
Good morning,
Thank you so much for your lovely review, we really appreciate it!
We hope you have fantastic time on your holiday.
The Basingstoke Team
Wrong date
The staff were great, the service itself was great, unfortunately flights were booked a day later than I actually planned without me noticing at the time. It could have been a misunderstanding/mis-communication thing, but I will use Hays Travel again even if it was a few quid cheaper to book my flights online myself. With Hays I had actual human beings and the reassurance that I wasn't handing my money over to some scam website
July 6, 2025
Reply from Hays Travel - Basingstoke Mall
Thank you so much for taking the time to share your feedback. We’re really pleased to hear that you were happy with our team and the service you received. We’re sorry to learn there was an issue with the flight dates — we understand how frustrating that can be. It’s great to know that despite this, you still value the reassurance and personal service our staff provide. We truly appreciate your understanding and look forward to helping you with your next trip.
Kind regards,
The Hays Travel Team
Holiday consultant was very…
Holiday consultant was very knowledgeable.guided me through the booking process easily.
Although I had done quite a lot of researching before going into the shop.It was good to get reassurance that I was getting exactly what I wanted.Also advise on insurance was very helpful.
October 11, 2025
Reply from Hays Travel - Basingstoke Mall
Good morning,
Thanks so much for your positive review, we really appreciate it!
We can't wait to help for your next holiday.
The Basingstoke Team
Reply from Hays Travel - Basingstoke Mall
Good morning,
Thanks so much for your positive review, we really appreciate it!
We can't wait to help for your next holiday.
The Basingstoke Team
Our advisor was first rate
Our advisor was first rate . She listened carefully to our requirements and sorted out our flight perfectly .
She was patient and respectful , kind and friendly and understood my wife’s fear of flying and gave wise advice . Thank you
October 16, 2025
Reply from Hays Travel - Basingstoke Mall
Thank you so much for your lovely review, we really appreciate your feedback!
The Basingstoke Team
Always a delight to deal with the staff…
Always a delight to deal with the staff in branch.
October 15, 2025
Reply from Hays Travel - Basingstoke Mall
Good afternoon,
Thank you so much for your lovely review.
I hope you have a wonderful holiday!
Jessica
Reply from Hays Travel - Basingstoke Mall
Thank you so much for your kind review, we really appreciate your feedback!
We hope you have a wonderful holiday!
The Basingstoke Team
Rhiannon was new so her colleague gave…
Rhiannon was new so her colleague gave her lots of support with out telling us we were her first booking. They were brilliant. Finding everything we could have asked for making sure we had many choices. We have a better holiday than anything we saw online. So I highly recommend using their service, Expertise and super friendly advise. Well done all and thank you.
October 4, 2025
Reply from Hays Travel - Basingstoke Mall
Hi Lesley,
Thank you so much for taking the time to leave a review, I really appreciate it! It was a pleasure having you as my very first booking, and I’m so grateful for your patience and support.
I hope you have a wonderful time!
Warm regards,
Rhiannon
Millie from the Basingstoke branch was…
Millie from the Basingstoke branch was so super sweet and kind and also towards my children. Got my son involved in the picking of the holiday.
September 28, 2025
Reply from Hays Travel - Basingstoke Mall
Hi Tanya,
Thank you so much for such a lovely review, your feedback means a lot! I am thrilled to have helped you and your family, it was no bother at all. Thanks so much!
Milly + The Basingstoke Team :)
Reply from Hays Travel - Basingstoke Mall
Thank you so much for your lovely review, we really appreciate your feedback!
We hope you have a wonderful holiday!
The Basingstoke Team
excellent services as standard
excellent services as standard. Great people great company. Knowledge able and real people, Far better than online booking companies.
September 21, 2025
Reply from Hays Travel - Basingstoke Mall
Hi — thank you so much for this glowing review! We’re thrilled you found our team helpful and that our service stood out from online booking sites. It means a lot.
Suzanne and the Basingstoke Team
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