The staff in bedford based Hays travel are always helpful and polite. Callum was very helpful as usual, I knew when and where we wanted to go on holiday and he helped me choose the best cabin for... See more
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Callum made it a great booking experience! I was in my car having left a well known travel agent dissapointed. I called Hays in Bedford where Callum price matched a holiday to Egypt for me. I booked i... See more
Company replied
Great service as always from Callum and Lianne. We have total trust in you both and will continue to sing your praises to anyone we know who is looking for exceptional service from exceptional people... See more
Company replied
Our experience was extremely good. Callum at Hays Travel, Bedford seems to be very good at his job, and we were very impressed with all help he gave us when trying to book our holiday.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
9 Silver Street, MK40 1SY, Bedford, United Kingdom
- 01234819352
4.9
Excellent
494 reviews
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Excellent service
The response time to my questions was very prompt and professional. I was very impressed with the level of service received and the contact made to ensure my booking went through smoothly.
I commend Dina, Louise and Callum for their great service.
They made us feel special and important as this is a cruise booking for my friend's BIG Birthday
May 10, 2025
Reply from Hays Travel - Bedford
Thank you for your lovely review. We hope you all have a wonderful cruise.
Louise
Reply from Hays Travel - Bedford
Thank you for taking the time to leave us a review Robert, It was my pleasure to help you both to find your holiday. I hope you have a lovely time.
Many thanks
Lianne
Very helpful and patient Agent (Lianne)
May 8, 2025
Reply from Hays Travel - Bedford
Thank you Ed, it was lovely to meet you both yesterday. I hope you have a well deserved and fantastic break.
Many Thanks, Lianne.
Lianne was super helpful and friendly…
Lianne was super helpful and friendly in helping us book our trip to Orlando. She was very personable, understood our needs and was very patient with us with our ever changing demands. Would have no hesitation in recommending Hays and Lianne to anyone booking a holiday!! Fabulous service.
April 1, 2025
Reply from Hays Travel - Bedford
It was an absolute pleasure to help find you your perfect holiday. Thank you very much for your kind words and I hope you all have a fantastic time in Florida.
Many thanks Lianne
Excellent travel advice
Helpful and informed people at the Bedford branch.
Just like the (better) travel agents we used to have.
April 25, 2025
Reply from Hays Travel - Bedford
Good Afternoon,
Thank you so much for taking the time to leave this review. we really appreciate your time and feedback!
Team Bedford.
Very friendly and helpful service.
Very friendly and helpful service.
Helped me quickly narrow down my options to the best matches.
Not pressurised.
May 2, 2025
Reply from Hays Travel - Bedford
Good Afternoon,
Thank you so much for taking the time to leave this review. we really appreciate your time and feedback!
Team Bedford.
Satisfied customer
Booking was easy, straight forward. Booking Assistant was very helpful and professional. A satisfactory service. Highly recommended.
April 22, 2025
Reply from Hays Travel - Bedford
Thank you for your lovely review. It was lovely meeting you and also speaking to your sister. I look forward to seeing you soon. Louise
Reply from Hays Travel - Bedford
Good Afternoon,
Thank you so much for leaving this review and booking with us, we really appreciate it!
Team Bedford.
Friwonderful serviceendly very helpful and professional
Friendly very helpful and professional
April 18, 2025
Reply from Hays Travel - Bedford
Hello,
Thanks so much for booking with us and leaving this lovely review!
Team Bedford.
Very professional help in providing the best holiday deal.
Liannne who arranged our holiday, was very helpful. She took a lot of time to ensure we had the best deal , all were also very friendly.
April 5, 2025
Reply from Hays Travel - Bedford
Thank you very much for your lovely comments. We work hard to create a great customer experience and thank you for booking with us.
Regards Lianne
Reply from Hays Travel - Bedford
Good Afternoon,
Thank you so much for taking the time to leave this review, we are so happy to help :)
Dina.
Very friendly and helpful staff
April 1, 2025
Reply from Hays Travel - Bedford
Thanks for the review.
Regards
Issy
Thank you Callum (Manager) at Hays in…
Thank you Callum (Manager) at Hays in Bedford for your patience and pleasant manner with us. Your professionalism was exceptional. We will surely be back next time.
March 28, 2025
Reply from Hays Travel - Bedford
Good Morning,
Thank you for taking the time to book with us and leave this review, it is greatly appreciated.
Thanks again,
Callum.
The booking process was a bit…
The booking process was a bit disjointed, I was on and off the phone for over an hour.
Some of the details on the quote were incorrect.
March 20, 2025
Reply from Hays Travel - Bedford
Hello, Mr Bousted.
Sorry the booking process was delayed, we had a issue finding it on our system, so unfortuatly it got delayed untill i was back in. We are happy we were able to get you booked in the end. Hope to see you again soon.
issy
Reply from Hays Travel - Bedford
Thank you for your review we look forward to assisting you again regards Dina
As soon as you walk in you are made…
As soon as you walk in you are made welcome
The staff are all amazing and very very helpful and friendly
I would recommend Hays to everyone I know they are great
March 1, 2025
Reply from Hays Travel - Bedford
It was lovely to see you in store, looking forward to seeing you in the future. Issy :)
Reply from Hays Travel - Bedford
Good Afternoon,
Thank you so much for leaving this lovely review; we are always glad to help.
Callum.
A really helpful member of staff.
February 18, 2025
Reply from Hays Travel - Bedford
Good Afternoon,
Thank you so much for your kind feedback, we are so glad to have been able to help.
Team Bedford.
Concerned that the price quoted increased
Concerned that the price quoted by email, the day before, was not honoured. The price increased by £200+
The travel consultant managed to reduce it by giving a ‘Hay Travel’ discount but still paid just over under £100 extra.
Travel insurance was so high we decided to shop around.
We felt for the consultant as Sandels IT system was so slow and was not displaying the result data correctly.
February 26, 2025
Reply from Hays Travel - Bedford
Good Afternoon,
Thank you for leaving this review. We work on a live system which means that all prices quoted are subject to change and availability which I can see you was advised on the quote email from us, but I am glad we managed to find a way of making the increase a bit less for you overall so that you was happy to confirm the booking with us. Thank you for the feedback in regards to our insurance prices, the cover provided by our insurance is one that is very good, but we appreciate the feedback once again.
Thank you for your time whilst the system was slow to make your booking, I am happy that we was able to assist you with this, I am sure you can understand some websites have problems when trying to use them.
Thank you,
Team Bedford.
Reply from Hays Travel - Bedford
Good Morning,
Thank you so much for your lovely review, we really appreciate it. :)
Team Bedford.
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