After having my upcoming booking cancelled by JustYou, went into my local Hays branch and spoke to Clare, she was really helpful and very knowledgeable of the area we wanted to go to. Nothing was too... See more
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Angela is great - we had seen a holiday advertised, but by the time we went in to book, it was no longer available. She looked at what was originally on offer and then found very similar options, but... See more
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We went in to Belper Hayes Travel with an idea of what we wanted and Angela found the exact one for us with a minimum of fuss and we were through all the formalities and information in half an hour. V... See more
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Nearly always book with Hays because we like the personal touch which makes questions easy and straightforward. Also staff are knowledgeable didn’t have any clue where to go but no problem soon sorted... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
29c King Street, DE56 1PX, Belper, United Kingdom
- 01773297044
4.9
Excellent
680 reviews
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Disappointing.
We supported the company (three times this year) because of it's heritage, however, we will not be supporting Belper's branch any further. Those in the management team have a poor attitude when something is queried or challenged and show little care and joy to ensure what they could and should be delivering. Great shame for a family company who has always excelled at customer care, to be represented in such a manner.
December 20, 2025
Reply from Hays Travel - Belper
Hi Joanne , Thank you for taking time to speak to me today it is much appreciated and I have taken your points on board . Hope you have a fabulous New Year Kind Regards Ange
Really helpful travel agent
Really helpful travel agent, who went through all the options with us to find the best version of our holiday. Thanks Sharon
December 21, 2025
Reply from Hays Travel - Belper
Hi Tracy,
Thank you for taking the time to leave such lovely feedback.
It was a pleasure to help you with your booking.
Kind Regards,
Sharon
Efficient friendly helpful staff with…
Efficient friendly helpful staff with prompt useful information. Would definitely go again
December 16, 2025
Reply from Hays Travel - Belper
Thanks for taking the time to leave a 5 Star review. We really appreciate your kind words and so happy you had a great experience with Clare, she is great! Kind regards Rebecca
Very helpful staff
Very helpful staff. Made booking quickly and clearly. Would highly recommend.
December 15, 2025
Reply from Hays Travel - Belper
Thank you for taking the time to leave such lovely feedback it was a pleasure to help you with this booking! - Ange
We were at the premises for a very long…
We were at the premises for a very long time trying to sort out a holiday and were dealt with in a professional manner and friendly way too. The staff are amazing and really do care about the customers. We would never go anywhere else.
December 13, 2025
Reply from Hays Travel - Belper
Thank you so much for the lovely feedback. We will be sure to let Antonia know. It's always a pleasure to assist you with your fabulous trips.
Kind Regards
All the team Hays Belper
Helpful staff advice given was helpful…
Helpful staff advice given was helpful and useful. She listened to our needs and wants. Will be going in again nearer the time.
November 27, 2025
Reply from Hays Travel - Belper
Thank you for taking the time to leave lovely feedback it is very much apricated. Team Belper
Reply from Hays Travel - Belper
Thank you for your lovely review Mr Collis, it was a pleasure booing your holiday !
I went in and spoke to Antonia
I went in and spoke to Antonia, I had done my homework and knew exactly what I wanted.
Within an hour I had booked my holiday got my tickets printed and currency.
Couldn’t ask for more she was so efficient and knowledgeable. Great to receive such fantastic customer service
November 29, 2025
Reply from Hays Travel - Belper
Hi,
Thank you for taking the time to leave such lovely feedback.
I'll ensure Antonia reads your review.
Kind Regards,
Sharon
Great experience thank you
Dealt with Sharon who was amazing, everyone I spoke to were so helpful. Booked holiday through telephone and emails, no need for a visit.
We need travel agents with personal experience to guide us because online there's almost too much choice. Price was just as competitive too!
November 25, 2025
Reply from Hays Travel - Belper
Hi Sharon,
Thank you for taking the time to leave such lovely feedback.
It was a pleasure to help you with your booking.
Kind Regards,
Sharon
The team priced up our 2026 holiday…
The team priced up our 2026 holiday smoothly, quickly and professionally.
November 24, 2025
Reply from Hays Travel - Belper
Hi Mark, Thank you so much for the lovely feedback. You're going to have a wonderful time in Bali. Kind Regards, Corinne
As always staff knowledgeable and…
As always staff knowledgeable and helpful.
I wouldn’t go anywhere else.
Thanks to all
November 20, 2025
Reply from Hays Travel - Belper
Hi Ian,
Thank you for taking the time to leave such lovely feedback.
It was a pleasure to help you with your booking.
Kindest Regards,
Corinne and Rebecca
The efficiency of staff she found us a…
The efficiency of staff she found us a better deal than we had seen on line
November 19, 2025
Reply from Hays Travel - Belper
Thank you for leaving a positive review. We really appreciate your feedback and so happy you got a better deal. Kind regards, Team Belper :)
Friendly and professional service
Friendly and professional service. The agent listened to our requirements, offered suitable alternatives and helped us find the best options.
November 15, 2025
Reply from Hays Travel - Belper
Thank you so much for your review, it was a pleasure to book your holiday and i'm glad to have given a 5 star service! Kind Regards, Clare
Fab travel agent
November 17, 2025
Reply from Hays Travel - Belper
Thank you for your lovely review, we appreciate your custom! Hays Travel Belper :)
As expected
As expected
Good service, knowledgable and helpful Agent.
Explained in detail all elements in collating my holiday.
Left premises with all information printed out and details of next required visit for completion.
November 5, 2025
Reply from Hays Travel - Belper
Thank you for taking the time to leave a detailed positive review. I really appreciate your nice words, best regards Clare
Corrie is the best she goes above snd…
Corrie is the best she goes above snd beyond shes an asset to the belper branch
November 10, 2025
Reply from Hays Travel - Belper
Hi Toni,
Thank you for taking the time to leave such lovely feedback.
I will ensure Corinne reads your review.
Kind regards,
Sharon
Always a pleasure to go into Belper branch
Booked my holiday with confidence that I have the holiday I want
November 5, 2025
Reply from Hays Travel - Belper
Thanks so much for your kind words. It was a pleasure booking your next holiday, Kind regards Clare
Helpful service
November 1, 2025
Reply from Hays Travel - Belper
Thank you for leaving a 5 star review, we appreciate your kind words. Team Belper
A pleasure to book with Hayes
A pleasure to book with Hayes. Staff that listen and understand the customer.
November 5, 2025
Reply from Hays Travel - Belper
Thanks so much for leaving a lovely review. It is always a pleasure booking your holidays and we appreciate your loyalty. Best wishes team Belper
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