After having my upcoming booking cancelled by JustYou, went into my local Hays branch and spoke to Clare, she was really helpful and very knowledgeable of the area we wanted to go to. Nothing was too... See more
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See what reviewers are saying
Angela is great - we had seen a holiday advertised, but by the time we went in to book, it was no longer available. She looked at what was originally on offer and then found very similar options, but... See more
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We went in to Belper Hayes Travel with an idea of what we wanted and Angela found the exact one for us with a minimum of fuss and we were through all the formalities and information in half an hour. V... See more
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Nearly always book with Hays because we like the personal touch which makes questions easy and straightforward. Also staff are knowledgeable didn’t have any clue where to go but no problem soon sorted... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
29c King Street, DE56 1PX, Belper, United Kingdom
- 01773297044
4.9
Excellent
680 reviews
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Excellent service
Friendly service. Sharon went above and beyond to find the best holiday for us. Didn't feel rushed. Very happy with the outcome!
October 26, 2025
Reply from Hays Travel - Belper
Thanks so much for taking the time to leave a lovely review. I really appreciate your kind words and booking your next holiday with me, Kind regards Sharon
Crete 2027…
Very knowledgeable regarding our enquiry resulting in our booking criteria for 2027
October 30, 2025
Reply from Hays Travel - Belper
Thanks for taking the time to leave some positive feedback. It was a pleasure booking your holiday to Crete. Hope you have your countdown on!! Best wishes Clare
Holiday booked…..
The travel assistant was both knowledgeable and helpful. We felt reassured we had made the right choice of holiday for us.
November 2, 2025
Reply from Hays Travel - Belper
Hi Janet,
Thank you for your kind review, it was a pleasure to book our holiday for you and i'm glad to have provided a 5 star experience.
Kind Regards,
Clare :)
Antonia was very helpful
Antonia was very helpful, it was much easier and less stressful to use your service than doing it directly; and was better able to build flexibility into my itinerary
October 30, 2025
Reply from Hays Travel - Belper
Hi Henry, thank you so much for your lovely review, it was a pleasure to book your holiday, I'm glad to have given you a relaxing and non stressful service! -Antonia :)
Excellent customer service from Claire…
Excellent customer service from Claire , she spent 2 hrs with myself & my wife went through lots with us ,& was able to accommodate our disability requirements.
October 28, 2025
Reply from Hays Travel - Belper
Thanks so much for leaving a lovely review, I am so glad you were happy with the service and that we found the perfect holiday, Kindest regards Clare
The lady who has helped and advised me…
The lady who has helped and advised me has made choosing this cruise so perfect she is really helpful and goes above and beyond to make sure I get everything right , I have never received customer service like this before and I will be definitely booking my next holiday from this lady ,thankyou very much corrine for all your help and looking forward to my holiday
October 26, 2025
Reply from Hays Travel - Belper
Thank you so much for your kind words, your feedback has really made me smile :) I am glad to have helped you with your holiday needs. Kindest regards, Corinne
Return to Krakow
I called in to Hays Belper office to see the new refurbishment and to give feedback on our recent Bergamo holiday organised jointly by Rebecca and Sharon. After a short while I had decided on another city break to Krakow for my wife and I. Sharon completed the booking for me in the usual informal, efficient manner. Many thanks..Mark.
October 25, 2025
Reply from Hays Travel - Belper
Hi Mark,
Thank you for taking the time to leave such lovely feedback. It was a pleasure to help you with your booking.
Kindest regards,
Sharon
The great experience
Sharon was very helpful and professional,and would definitely book with her again.
October 18, 2025
Reply from Hays Travel - Belper
Hi Mr Welch,
Thank you for taking the time to leave such lovely feedback. It was a pleasure to help you with your booking.
Kindest regards,
Sharon
Always a pleasure to book with you Hays…
Always a pleasure to book with you Hays Travel, good company, lovely people & very local for me. Thank you.
October 23, 2025
Reply from Hays Travel - Belper
Hi Carole, thank you for your lovely review, it means a lot to our shop! It was a pleasure to book your holiday for you. Clare :)
Booking made easy
Rebecca made the whole booking process really easy, answering all questions and queries
October 23, 2025
Reply from Hays Travel - Belper
Hi Andrew, I'm so happy to hear you had a positive booking experience with me, thank you for your lovely review! Rebecca :)
Very friendly and helpful
Very friendly and helpful , made the booking process easy
October 22, 2025
Reply from Hays Travel - Belper
Thank you so much for the lovely feedback. You and the ladies are going to have a wonderful time. Lots of laughter , Cocktails and Sunshine.....
Kind Regards, Corinne
Brilliant
Brilliant, showed us all the options and then promptly booked the whole trip for us
October 6, 2025
Reply from Hays Travel - Belper
Thank you for the lovely feedback. Boys on tour springs to mind.... Kind Regards
Corinne
Was listened to
Was listened to, felt the girl serving me was looking after my needs
September 22, 2025
Reply from Hays Travel - Belper
Thanks so much for taking the time to leave a lovely review. We really appreciate your kind words. Kind regards Team Belper
Travel Agent,was extremely helpful
Travel Agent,was extremely helpful, the lady that dealt with my booking was very polite and helpful
September 23, 2025
Reply from Hays Travel - Belper
Thank you for taking the time to leave lovely feedback it is very muchd appricated. It was a pleasure booking your holiday which I'm sure you willl both enjoy. Kindest Regards Clare
I wanted travel insurance for a week…
I wanted travel insurance for a week trip to Turkey and was advised which was suitable before I decided which was best. The forms were quickly n efficiently completed and I received them in a small envelope for me to keep with me.Quick and easy. Thank you
September 16, 2025
Reply from Hays Travel - Belper
Hi Alison, I'm glad I gave you an efficient and good experience booking your travel insurance, thank you for your lovely review. Sharon :)
Very helpful staff
September 9, 2025
Reply from Hays Travel - Belper
Hi Tim, I'm very glad we were able to sort your holiday out for you, than you for your lovely review, Antonia :)
Expertly carried out with Corinne
September 15, 2025
Reply from Hays Travel - Belper
Hi Anita, it was a pleasure to book your holiday, I'm glad I found the perfect holiday for you. Kind Regards, Corinne :)
Reply from Hays Travel - Belper
Hi Colin,
It was a pleasure booking you to Lanzarote, thank you very much or your nice review.
Kind Regards,
Sharon
Satisfaction
Listened to what we wanted and didn't try and push a sale.
Very friendly and helpful.
Great customer service.
September 15, 2025
Reply from Hays Travel - Belper
Thank you for taking the time to leave such lovely feedback, it was a pleasure to help you with this booking - Clare
Good informed and helpful advice and…
Good informed and helpful advice and easy to book. This is the first time I’ve used a travel agent and I’ll certainly book with Hays in the future.
September 11, 2025
Reply from Hays Travel - Belper
Thanks so much for taking the time to leave a lovely review. We really appreciate your feedback and will love to welcome you to store again in the future, Best regards Team Belper
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