After having my upcoming booking cancelled by JustYou, went into my local Hays branch and spoke to Clare, she was really helpful and very knowledgeable of the area we wanted to go to. Nothing was too... See more
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After having my upcoming booking cancelled by JustYou, went into my local Hays branch and spoke to Clare, she was really helpful and very knowledgeable of the area we wanted to go to. Nothing was too... See more
Company replied
Angela is great - we had seen a holiday advertised, but by the time we went in to book, it was no longer available. She looked at what was originally on offer and then found very similar options, but... See more
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We went in to Belper Hayes Travel with an idea of what we wanted and Angela found the exact one for us with a minimum of fuss and we were through all the formalities and information in half an hour. V... See more
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Nearly always book with Hays because we like the personal touch which makes questions easy and straightforward. Also staff are knowledgeable didn’t have any clue where to go but no problem soon sorted... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
29c King Street, DE56 1PX, Belper, United Kingdom
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The staff listened to what I wanted in my holiday, & sorted me my perfect holiday.
Also made me aware that I could cancel another holiday which was transferred from the previous year. They was a great help.

Reply from Hays Travel - Belper
Was made very welcome in store.
We knew where we wanted to go/date/duration. Corrine was very efficient and found our holiday quickly and sorted out all the booking/reserved seats on flights and car parking at the airport. Could not fault our time spent in store.

Reply from Hays Travel - Belper
Excellent service,went the extra mile to get the holiday we wanted. This is not the first time we've booked with Hays at Belper and the service is always good.

Reply from Hays Travel - Belper
Me and my partner I've booked a few holidays with Hayes Travel in Belper with Sharon who goes above and beyond to make our holiday experience amazing right from the start when we are booking it and the travel insurance car parking this lady makes it effortless and you can walk away with a piece of mind and the trust that you are going to have one amazing holiday with no issues as well as the shop is dog friendly so that means we can bring the whole family to book the holiday and they make everybody so welcome all the staff within the Haze travel shop in Belper are all very professional caring and understanding of everybody's personal needs in a holiday all the staff tick every box what me and my partner would ask from a travel agent even when we are asking for quotations for holidays we get emails phone calls more or less a couple of hours after asking the question keep up the amazing work and standard you aspire to we look forward to booking more holidays with you as we feel that we have a very personal touch which you do not get with some other travel agents take care Paul and Angela of Belper

Reply from Hays Travel - Belper
We were just having a coffee alfresco when we saw an offer in your window, went inside and booked it. Sharron was able to answer our questions about the location, accommodation facilities etc. Job done.

Reply from Hays Travel - Belper
Clare at Hays travel in Belper. Is always so helpful and thorough. She looks for the bedt price. She takes time to ensure we're happy with everything

Reply from Hays Travel - Belper
The staff are helpful but it was busy and they are under staffed with not everyone having all the necessary knowledge at their fingertips.Be prepared to wait . They want to do the best job!

Reply from Hays Travel - Belper
From start to finish Clare was amazing. Her knowledge and professionalism was second to non. She was really thorough in making sure our needs were met. in our opinion she went above and beyond. She is an asset to hays. Thank you so much Clare. Donna Carole and Patricia 😊

Reply from Hays Travel - Belper
This was my first attempt at a solo holiday.
Sharon was extremely helpful, every step of the way.

Reply from Hays Travel - Belper
Excellent customer service whilst booking a cruise and two beach holidays

Reply from Hays Travel - Belper
Really helpful , able to find us a good deal on the hotel with good local flights .
Friendly , informative staff.
Nice clean store

Reply from Hays Travel - Belper
We were recommended Hays in Belper by a friend as she’d had such a great experience when booking her holiday in terms of knowledge and accessibility support at different airports. We are so glad we popped in to book something!
Rebecca and Corrine were great. I have several health issues and it was so reassuring to talk to staff that were so aware and in touch with these conditions. Corrine was able to advise me on what accessibility options there were for me and was very supportive in making sure everything will be in place for our holiday. Corrine was so understanding and reassured me about everything! I wish everyone in the world was like this. Empathy goes a long way.
I feel relaxed about it all knowing there will be help ready for me. Great advice was given on locations by Rebecca and the most popular resorts, even down to how many lifts there were in each resort. Can’t thank you both enough for your support, knowledge and understanding! Thank you both 😁😁

Reply from Hays Travel - Belper

Reply from Hays Travel - Belper
The staff at Belper were excellent and dealt with my wife and I in a very friendly and knowledgeable manner.
We provided our basic needs for travel to three cities in Poland, which included train timetables and seating arrangements, as well hotel options.
Everything was done to our complete satisfaction.

Reply from Hays Travel - Belper
Very friendly helpfull staff sorted the holiday which we wanted

Reply from Hays Travel - Belper
Clare at Belper was so lovely and cheerful and friendly.
She gave me options about a long journey I wanted to make.She advised me about the best time and cheapest time to travel.I can't fault her,she is an asset to Hayes Belper,and I think highly valued by the staff.I wish her well on her next trip to beloved Turkey.Thanks Clare.x

Reply from Hays Travel - Belper
We were very pleased with our choice to use Hays Travel,everything we wanted to book was explained in detail.

Reply from Hays Travel - Belper
I went in for travel insurance and foreign currency. I was very pleased with the service.

Reply from Hays Travel - Belper
Corrine was very professional and helpful she explained everything to us she showed us different cruises and we picked the one we are going on she then booked the coach to southampton for us

Reply from Hays Travel - Belper
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