Hays Travel - Belper Reviews 

680
TrustScore 5 out of 5

4.9

29c King Street, DE56 1PX Belper, GB


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Rated 5 out of 5 stars

After having my upcoming booking cancelled by JustYou, went into my local Hays branch and spoke to Clare, she was really helpful and very knowledgeable of the area we wanted to go to. Nothing was too... See more

Company replied

Rated 5 out of 5 stars

Angela is great - we had seen a holiday advertised, but by the time we went in to book, it was no longer available. She looked at what was originally on offer and then found very similar options, but... See more

Company replied

Rated 5 out of 5 stars

We went in to Belper Hayes Travel with an idea of what we wanted and Angela found the exact one for us with a minimum of fuss and we were through all the formalities and information in half an hour. V... See more

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Rated 5 out of 5 stars

Nearly always book with Hays because we like the personal touch which makes questions easy and straightforward. Also staff are knowledgeable didn’t have any clue where to go but no problem soon sorted... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 29c King Street, DE56 1PX, Belper, United Kingdom

  • 01773297044

4.9

Excellent

TrustScore 5 out of 5

680 reviews

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4.9

All reviews

(680)

125,952 reviews in the last 12 months

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Rated 5 out of 5 stars

Cancled holiday.

The staff listened to what I wanted in my holiday, & sorted me my perfect holiday.
Also made me aware that I could cancel another holiday which was transferred from the previous year. They was a great help.

July 22, 2025
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Reply from Hays Travel - Belper

Thank you so much for your lovely review, it was a pleasure to help you with your holiday. Kind Regards Hays Travel Belper :)

Rated 4 out of 5 stars

Excellentservice from start to finish..

Was made very welcome in store.
We knew where we wanted to go/date/duration. Corrine was very efficient and found our holiday quickly and sorted out all the booking/reserved seats on flights and car parking at the airport. Could not fault our time spent in store.

July 28, 2025
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Reply from Hays Travel - Belper

Thank you so much for the lovely feedback. It was a pleasure to have you in branch. You're going to have a wonderful birthday in the sunshine. Kind Regards, Corinne

Rated 5 out of 5 stars

HAYS BELPER EXCELLENT

Excellent service,went the extra mile to get the holiday we wanted. This is not the first time we've booked with Hays at Belper and the service is always good.

July 28, 2025
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Reply from Hays Travel - Belper

Thank you so much for your lovely review, it was a pleasure booking your holiday! -Sharon :)

Rated 5 out of 5 stars

Me and my partner I've booked a few…

Me and my partner I've booked a few holidays with Hayes Travel in Belper with Sharon who goes above and beyond to make our holiday experience amazing right from the start when we are booking it and the travel insurance car parking this lady makes it effortless and you can walk away with a piece of mind and the trust that you are going to have one amazing holiday with no issues as well as the shop is dog friendly so that means we can bring the whole family to book the holiday and they make everybody so welcome all the staff within the Haze travel shop in Belper are all very professional caring and understanding of everybody's personal needs in a holiday all the staff tick every box what me and my partner would ask from a travel agent even when we are asking for quotations for holidays we get emails phone calls more or less a couple of hours after asking the question keep up the amazing work and standard you aspire to we look forward to booking more holidays with you as we feel that we have a very personal touch which you do not get with some other travel agents take care Paul and Angela of Belper

July 22, 2025
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Reply from Hays Travel - Belper

Hi Paul and Angela,
Thank you for taking the time for such lovely feedback.
It is always a pleasure to help you both with your bookings and enquiries.
Kindest Regards,
Sharon

Rated 4 out of 5 stars

Travel booking

We were just having a coffee alfresco when we saw an offer in your window, went inside and booked it. Sharron was able to answer our questions about the location, accommodation facilities etc. Job done.

July 26, 2025
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Reply from Hays Travel - Belper

Thank you for taking the time to leave such lovely feedback.
It was a pleasure to help you with your booking.
Kindest regards,
Sharon

Rated 5 out of 5 stars

Very helpful

Very helpful

July 16, 2025
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Reply from Hays Travel - Belper

It was a pleasure to serve you. :) Hays Travel Belper

Rated 5 out of 5 stars

Clare at Hays travel in Belper

Clare at Hays travel in Belper. Is always so helpful and thorough. She looks for the bedt price. She takes time to ensure we're happy with everything

July 23, 2025
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Reply from Hays Travel - Belper

Thank you for taking the time to leave such lovely feedback.
It was a pleasure to help you with your booking.
Kindest regards,
Clare

Rated 3 out of 5 stars

Friendly helpful staff but very busy and a bit of a wait

The staff are helpful but it was busy and they are under staffed with not everyone having all the necessary knowledge at their fingertips.Be prepared to wait . They want to do the best job!

July 19, 2025
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Reply from Hays Travel - Belper

Thank you for takig the time leave feedback it is very miuch apreciated and has been taken onboard Kindest Regards Clare

Rated 5 out of 5 stars

From start as fantastic Clare was fabulous . 😊

From start to finish Clare was amazing. Her knowledge and professionalism was second to non. She was really thorough in making sure our needs were met. in our opinion she went above and beyond. She is an asset to hays. Thank you so much Clare. Donna Carole and Patricia 😊

July 20, 2025
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Reply from Hays Travel - Belper

Hi Donna Thank you so much for takig the time to leave loverly feedback it is very much apricated , it was a pleasure booking you all, Kindest Regards Clare

Rated 5 out of 5 stars

Excellent help and information from Sharon

This was my first attempt at a solo holiday.
Sharon was extremely helpful, every step of the way.

July 12, 2025
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Reply from Hays Travel - Belper

Hi Iona,
Thank you for taking the time to leave such a lovely feedback. It was a pleasure to help you with your booking.
Kindest Regards,
Sharon

Rated 5 out of 5 stars

Really helpful

Really helpful , able to find us a good deal on the hotel with good local flights .
Friendly , informative staff.
Nice clean store

July 5, 2025
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Reply from Hays Travel - Belper

Thank you for taking the time to leave such lovely feedback. It was a pleasure to help you with your booking.
Kindest regards.
Sharon

Rated 5 out of 5 stars

We were recommended Hays in Belper by a…

We were recommended Hays in Belper by a friend as she’d had such a great experience when booking her holiday in terms of knowledge and accessibility support at different airports. We are so glad we popped in to book something!
Rebecca and Corrine were great. I have several health issues and it was so reassuring to talk to staff that were so aware and in touch with these conditions. Corrine was able to advise me on what accessibility options there were for me and was very supportive in making sure everything will be in place for our holiday. Corrine was so understanding and reassured me about everything! I wish everyone in the world was like this. Empathy goes a long way.

I feel relaxed about it all knowing there will be help ready for me. Great advice was given on locations by Rebecca and the most popular resorts, even down to how many lifts there were in each resort. Can’t thank you both enough for your support, knowledge and understanding! Thank you both 😁😁

June 30, 2025
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Reply from Hays Travel - Belper

Thank you so much for such lovely feedback. You are more than welcome and you are going to have a fantastic time with the family. Corinne and Rebecca

Rated 5 out of 5 stars

Rebecca and team are amazing and so…

Rebecca and team are amazing and so helpfull

July 3, 2025
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Reply from Hays Travel - Belper

Thanks so much for taking the time to leave a lovely review. it is always a pleasure booking your holidays. Best wishes, Rebecca and team Belper

Rated 5 out of 5 stars

Great assistance for our travel needs

The staff at Belper were excellent and dealt with my wife and I in a very friendly and knowledgeable manner.
We provided our basic needs for travel to three cities in Poland, which included train timetables and seating arrangements, as well hotel options.
Everything was done to our complete satisfaction.

July 1, 2025
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Reply from Hays Travel - Belper

Thanks so much for taking the time to leave us such a lovely review, We really appreciate your kind words about the service you received. We are glad you are happy! Best wishes Team Belper

Rated 5 out of 5 stars

Clare at Belper was so lovely and…

Clare at Belper was so lovely and cheerful and friendly.
She gave me options about a long journey I wanted to make.She advised me about the best time and cheapest time to travel.I can't fault her,she is an asset to Hayes Belper,and I think highly valued by the staff.I wish her well on her next trip to beloved Turkey.Thanks Clare.x

June 27, 2025
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Reply from Hays Travel - Belper

Thank you so much for your lovely review, it was a pleasure to book your holiday. - Clare :)

Rated 5 out of 5 stars

Good choice of agents

We were very pleased with our choice to use Hays Travel,everything we wanted to book was explained in detail.

June 26, 2025
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Reply from Hays Travel - Belper

Thanks so much for taking the time to leave lovely feedback we really appreciate your kind comments :) Best wishes Rebecca and team Belper

Rated 5 out of 5 stars

Holiday cruise…

Corrine was very professional and helpful she explained everything to us she showed us different cruises and we picked the one we are going on she then booked the coach to southampton for us

June 25, 2025
Hays Travel - Belper logo

Reply from Hays Travel - Belper

Thank you for the lovely feedback. It's always a pleasure to help you in branch for your cruise holidays. Kind Regards Corinne

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