Net year I ill be going to see the solar eclipse & wanted to get to Gibraltar the event ( once in a life time ) How ever Every hotel was fully booked or had put the price up that was well out sid... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
A very pleasant experience from opening the door and walking in, to exiting having booked a holiday. Adam couldn't have been more efficient, reassuring and patient, taking his time whilst we ma... See more
Company replied
We called in yesterday to book our holiday to Skiathos for 2027, Molly was as usual just wonderful.She didnt have to ask our names, she remembered us! After we booked that we then booked to go to Agad... See more
Company replied
The members of staff could not be more helpful, thorough and good sense of humour. My two colleagues and I would like to thank, especially Adam, for making our holiday arrangements with care and con... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
18 Crown Walk, OX26 6HY, Bicester, United Kingdom
- 01869906040
4.9
Excellent
337 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hays Travel - Bicester
Thank you for your review, we really appreciate your feedback! Kind regards, Amy
The prompt response
The prompt response, the unlimited quotes when I kept changing my mind .
February 28, 2024
Reply from Hays Travel - Bicester
Thank you for your kind review, I'm glad we found a perfect holiday for you. Kind regards, Amy
Travel Advisor
Travel Advisor, Amy, was welcoming and informed. Made booking my flights quick and easy. I have used Hays Travel on a number of occasions to book flights and have always been pleased and impressed with the service I have received.
February 27, 2024
Reply from Hays Travel - Bicester
Thank you for your kind review, we really appreciate your feedback. Kind regards, Amy
Thank you Amy
Hi,, we were greeted by Amy, who then went on to show us a number of hotels and travel companies in Cyprus, she was very patient with us as we kept going back and forth and generally being very non committal but in the end we settled for a hotel that we thought suited our needs, reasonably quiet, all inclusive and looks very comfortable.......booked.
Thank you Amy
February 16, 2024
Reply from Hays Travel - Bicester
Thank you so much for your lovely review, I am glad we found a great hotel for you both. Kind regards, Amy
Great Travel Agents
Why go through the aggro of booking tours and flights online, when your local travel agents are experts at it. As Jasmine at Hays Travel Bicester says - "it's what we are here for".
February 15, 2024
Reply from Hays Travel - Bicester
Thank you so much for this kind review! We are glad you are happy with our services.
Kind regards,
Jasmine
Mia-Mae was fantastic!
Mia-Mae was fantastic. Very knowledgeable and went out of her way to make sure I was happy and understood everything
February 9, 2024
Reply from Hays Travel - Bicester
Thank you for your kind review. Kind regards, Hays Travel Bicester
Helpful staff
February 2, 2024
Reply from Hays Travel - Bicester
Thank you for taking the time to write a kind review. Kind regards, Hays Travel Bicester
It was good nothing was to much trouble…
It was good nothing was to much trouble thay help me all the time and made it easy so helpfull
February 4, 2024
Reply from Hays Travel - Bicester
Thank you for a lovely review. Kind regards, Hays Travel Bicester
Reply from Hays Travel - Bicester
Thank you for your review! Kind regards, Amy
Really great service from Diane
Really great service from Diane, the manager who was both knowledgeable and friendly, presented all the options as far as the holiday was concerned, and was then able to tailor it to my requirements, leaving me feeling that I had got exactly the cruise I had wanted, and at a good price too. Would definitely recommend, and would return for any future holiday enquiries.
January 18, 2024
Reply from Hays Travel - Bicester
Thank you so much four your lovely review! Wishing you an amazing cruise with best regards Diane
Great customer service very helpful and…
Great customer service very helpful and patient with us making up our minds
January 7, 2024
Reply from Hays Travel - Bicester
Thank you so much for your lovely review! wishing you & the family an amazing holiday
with Kind Regards Diane
Amy who booked our holiday was very…Aloha Hawaii and beyond
Amy who booked our holiday was very calm in spite of 7 of us in the group and a few hitches along the way.
Diane( manager) was there to assist where needed and took away any worries I would have had if I had tried to book it alone.
I have not used Hays before but I will certainly sing their praises and use Hays in the future
Thank you .
January 7, 2024
Reply from Hays Travel - Bicester
Thank you so much for your lovely review, wishing you an amazing holiday
Jasmine was very helpful and efficient…
Jasmine was very helpful and efficient at getting my holiday booked and she helped me find information about the hotels we will be visiting . It was so nice to deal with a person rather than spending hours on the web and much quicker.
December 7, 2023
Reply from Hays Travel - Bicester
Thank you for your lovely review, we hope you have a lovely time. Kind regards, Jasmine
Malaga booking used this branch before and was…
Have used this branch before and was very pleased with the quality of service and politeness. My latest visit was to book a holiday and get some foreign currency. This was done without any problems and I shall continue to use this branch for my travel needs as I prefer to book with real people rather than online. Special thank you to Diane who served me.
December 13, 2023
Our needs were clearly understood
Our needs were clearly understood, and arranged as required.
November 22, 2023
Reply from Hays Travel - Bicester
Thank you so much for your lovely review & for booking with us again. Wishing you both an amazing time as always! ..with kindest regards, Diane, Mia-Mai, Jasmine & Amy
Wow what a superb service
Wow what a superb service from Hays, Bicester. Emailed them over a few weeks about a complicated itinerary and received very quick responses. When we finally went in to actually book we were warmly greeted and they were excited to get everything right even with more changes on the day. Highly recommend to anyone that wants to book a holiday through a travel agent.
November 21, 2023
Reply from Hays Travel - Bicester
Hi Cathy, thank you much for your kind words. It really means a lot, Mia-Mai x
Very knowledgeable and helpful
Jasmine was very knowledgeable and helpful with our booking, offering us various resorts finding out ideal hotel meeting all our requests.
Booked our travel insurance and our hotel overnight stay the day before we travel with parking for the 14 days.
November 21, 2023
Knowledgeable professional service
November 12, 2023
Reply from Hays Travel - Bicester
Thank you for your lovely review and I hope you enjoy your holiday. Kind regards, Amy.
Reply from Hays Travel - Bicester
Thank you so much for your lovely review, with Kind Regards Diane & Team Bicester
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.