I gave them a budget and they found me a great all inclusive holiday in Menorca, Kieron worked hard to find me something suitable for me and my granddaughter who is only 5 , great location walking d... See more
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See what reviewers are saying
We had a bit of a wait as it was busy but we were given an apology for waiting. Also asked if we had a quick question to save us waiting but we didn’t, needed to book a holiday. Excellent service fr... See more
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I had a wonderful experience booking my recent holiday through Hays Travel. The staff were extremely friendly, professional, and took the time to find the exact deal that fit my budget. The... See more
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The girl who served us, Sienna, was very helpful and showed us a number of places that would be suitable for our requirements. She was patient with us as we looked them over and was very thorough in c... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
8A High Street, SG18 0JA, Biggleswade, United Kingdom
- 01767823042
4.9
Excellent
441 reviews
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I’ve used hays travel for years now and…
I’ve used hays travel for years now and have always had very good service
April 26, 2026
Reply from Hays Travel - Biggleswade
Andrew Chowings,
We appreciate your continued trust in us over the years. It's great to know you've consistently received excellent service from our team.
Helpful and efficient face to face…
Helpful and efficient face to face service. So much better than on line.
April 23, 2026
Reply from Hays Travel - Biggleswade
Phoebe Moore,
We appreciate you finding our face-to-face service helpful and efficient! We're glad it was better than online for you.
Reply from Hays Travel - Biggleswade
thanks for booking with us and hope to book many more for you :)
They are approachable
They are approachable. Caring and will do anything to get what want
April 18, 2026
Reply from Hays Travel - Biggleswade
Lindsay,
We appreciate your kind words! It is wonderful to know that we could provide the caring support you needed. Thank you!
Very helpful member of staff.
April 17, 2026
Reply from Hays Travel - Biggleswade
Margaret,
We appreciate you taking the time to share your positive experience with our staff; we are so happy to hear it.
Reply from Hays Travel - Biggleswade
Melissa Amos,
We appreciate you mentioning that we made booking holidays easier. Thank you for your positive feedback; it means a lot to us!
I always book my holiday with hays…
I always book my holiday with hays travel.I book through the Biggleswade hays.The ladies there are excellent and always give good service.They help me find a suitable holiday and gives me all the information I need.Super service.
April 11, 2026
Reply from Hays Travel - Biggleswade
We're happy to hear that you consistently book with us and appreciate the excellent service from our Biggleswade team. We're glad they help you find the perfect holiday and provide all the information you need!
Hays Travel
Good concise advice and options.
Good concise advice and options.
Kieran was very helpful.
Perhaps it could have been mentioned that if we paid for our currency by credit card we would incur a charge. Just an observation not a criticism
April 1, 2026
Reply from Hays Travel - Biggleswade
We're glad Kieran was helpful.. We appreciate your observation regarding credit card charges, and we'll consider mentioning this more explicitly in the future. Hannah
Book on line
I usually book Hays on line always friendly and helpful, and cheaper than P&O great service W tickets and labels printed and delivered as we don’t have a printer, but unfortunately I though as we had a Hays in Biggleswade I would go to the agency and support the dwindling town shops, I had passports, Portunus cards, cruise number and cabin choice having checked availability on line before I went. The process took an hour with 3 staff no other customers, ( computer playing up, price matched with P & O I expected to pay less ) very frustrating I asked several times about labels and E tickets and assured they could be done, my husband called in 27/3 managed to get black and white labels but not E tickets ( computer was playing up) will try again this week, but future cruises will definitely be by phone to Hays.
March 5, 2026
Reply from Hays Travel - Biggleswade
Marylyn,
We appreciate you bringing this to our attention and for supporting local businesses. We're sorry the in-store experience didn't meet your expectations, especially regarding the processing time and e-tickets. I have checked today and we are able to access the booking to do your boarding passes.
Thankyou
Hannah
Very helpful and good service exploring…
Very helpful and good service exploring all options and providing the best value with great flight times.
Second booking with this branch are we will return !
March 15, 2026
Reply from Hays Travel - Biggleswade
We appreciate your continued bookings and are so glad we could provide great value and service. We look forward to helping you again in the future! Kiren
Very helpful,7 days holiday chosen and…
Very helpful,7 days holiday chosen and booked
Friendly helpful staff big shoutout to Mae at the Biggleswade branch
March 14, 2026
Reply from Hays Travel - Biggleswade
Thank you for leaving such a lovely review, we are more than happy to help. - Mae
Great experience
I dealt mainly with Sienna to book a special holiday.
Sienna sent quotes within a day. We had a few telephone and email exchanges and then I popped into the shop.
I had a great experience. I was lucky it was quiet, I’d gone just before lunch. Sienna booked my holiday with all my criteria.
I also received advice and input from two travel colleagues, Karen and a newly appointed travel agent who had loads of personal experience that she shared with me.
It was a good experience resulting in me being confident with my original holiday booking and a new booking
March 12, 2026
Reply from Hays Travel - Biggleswade
tracybirch-masters,
We appreciate you sharing your booking experience. We're happy to hear that you felt confident with your holiday bookings thanks to the team's support and advice. Thank you!
biggleswade, Hays Travel
Sienna was brilliant she set up my…
Sienna was brilliant she set up my Ryanair account on my phone and is going to assist me with the check in in a few weeks when I return to purchase some euros. Can’t speak highly enough of Biggleswade staff.
March 4, 2026
Reply from Hays Travel - Biggleswade
Christine Bouma,
We're happy to hear that you had such a positive experience. It's great to know that our team was so helpful in setting up your account and assisting with your future check-in. We appreciate your kind words!
biggleswade, Hays Travel
Very professional service as always
Very professional service as always. Attention to detail very good. Always there to answer any queries before departure.
March 4, 2026
Reply from Hays Travel - Biggleswade
Sandra,
We appreciate you sharing your kind words! We are so glad to hear that you consistently receive professional and detail-oriented support from our team.
biggleswade, Hays Travel
Able to book our trip to Seville with…
Able to book our trip to Seville with ease. Very helpful advisor.
February 28, 2026
Reply from Hays Travel - Biggleswade
We're happy to hear that you were able to book your trip to Seville with ease. We appreciate your positive feedback regarding Kiren!
God service from the rep
February 25, 2026
Reply from Hays Travel - Biggleswade
We're glad the representative provided great service. Thank you for your feedback!
That extra mile
Extremely helpful and knowledgeable staff, who have your best interests at Heart, and who go that extra mile
February 26, 2026
Reply from Hays Travel - Biggleswade
We appreciate you taking the time to share your experience. We are so glad to hear that our staff is helpful, knowledgeable, and prioritizes your needs.
Really helpful and friendly staff
February 25, 2026
Reply from Hays Travel - Biggleswade
DAVID,
We appreciate you mentioning our helpful and friendly staff; we are so happy you had a positive experience with us. Thank you for booking.
Jackie :)
Sienna and Hannah are always so helpful…
Sienna and Hannah are always so helpful making my booking so stress less. Totally recommend hays in Biggleswade beds
February 25, 2026
Reply from Hays Travel - Biggleswade
We appreciate your kind words! We're happy to hear that we made your booking experience stress-free. Thank you for recommending us. Hannah :)
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