Girls in Billingham branch are always helpful, professional and friendly. We knew what we wanted but they booked it for us and sorted our insurance and printed off our paperwork. They guided us on dow... See more
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Really welcoming staff at our local branch, just returned from a family holiday where we were supported every step of the way to make sure we were fully prepared. Returned from holiday and went to exc... See more
Company replied
I have always been happy to give a good review for Hays travel. I have booked many times with them and always been very happy with the friendly, professional and helpful attitude from the staff. I hav... See more
Company replied
I always use Hayes at billingham.the staff are all lovely, especially Atherlie and manager Charlotte.Atherlie is really knowledgeable helpful and friendly.Charlotte always try to price match to ensur... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
61 Queensway, TS23 2ND, Billingham, United Kingdom
- 01642 535822
5.0
Excellent
1K reviews
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Reply from Hays Travel - Billingham
Thank you for booking and leaving this lovely review, it is always a pleasure in booking your holidays! :-)
Reply from Hays Travel - Billingham
Hello. We're so glad to hear that everything was sorted without any worries at all. That is what we are here for! Thank you for your 5* review and we all hope you have an amazing trip. Kind regards, Gemma :)
Very easy to find the holiday we wanted
Very easy to find the holiday we wanted. The staff are amazing and very knowledgeable and helpful. We struggled to find one ourselves but within a few minutes we were viewing holidays we hadn’t even considered. All booked up in less than an hour.
Thank you Amanda,Hayes Travel Billlngham
January 20, 2026
Reply from Hays Travel - Billingham
Hi Paul,
Thanks so much for leaving us a 5* review, we really appreciate this and we hope you have an amazing time on your cruise :)
THEY WERE VERY HELPFUL AND KIND
January 29, 2026
Reply from Hays Travel - Billingham
We appreciate your kind words; we are so happy to hear that you found our team helpful and kind during your visit! Thanks, Jasmine :)
The staff at Hays travel are so helpful.
The staff at Hays travel are always very helpful, patient and caring. I have used Hays Billingham branch for all my holiday bookings be it for summer
or weekend breaks for many years.
January 29, 2026
Reply from Hays Travel - Billingham
We appreciate your long-term loyalty and are so happy to hear that the team is always helpful, patient, and caring when booking your holidays and breaks. Many Thanks, Jasmine :)
Top service
The service from Annie was prmpt and polite although we found the same holiday slightly cheaper we chose to use Hays from the great servive from Annie
January 29, 2026
Reply from Hays Travel - Billingham
Hi Lorraine,
Thanks so much for taking the time to leave this review, I loved booking your holiday for you and I hope you have an amazing time
Thanks, Annie x
happy holls
they were very pleasent and tuck time to explaine about break we were going on
January 23, 2026
Reply from Hays Travel - Billingham
We appreciate you taking the time to leave us such a great review! We are so happy to hear you had a pleasant experience. Thanks, Jasmine :)
The help and advice we received was…
The help and advice we received was very good, it helped us about in deciding which holiday to book. Our questions were answered in a friendly and professional manner. There was no pressure to proceed. Really good service
January 26, 2026
Reply from Hays Travel - Billingham
Thank you so much for booking and what a lovely trip you have to look forward too ! Thank you for choosing and trusting us with your holiday plans :-) Charlotte
I was looking online and was…
I was looking online and was overwhelmed by all the holidays on offer.
I walked into hays and the lovely girl assisted me with all my choices and I booked there and then.
January 18, 2026
Reply from Hays Travel - Billingham
Thank you so much for leaving this review for Fay, we will ensure this is passed onto her! Thank you for booking with us and taking the time to leave this review for us! we hope you have a lovely holiday
Abbie was helpful with my decision and…
Abbie was helpful with my decision and booking.
January 18, 2026
Reply from Hays Travel - Billingham
Thank you for booking with us a lovely holiday to Crete to look forward to ! We are sure you will have a wonderful time and cant wait to hear all about it , thanks Abbie :-)
May holiday
Jasmine in your Billingham office was very helpful with our particular requirements as are all of Hayes staff
January 25, 2026
Reply from Hays Travel - Billingham
Thank you for booking with Jasmine and leaving her this lovely review! A lovely little break for you to look forward too ! Thanks again Charlotte
gemma was a great help very pleased
January 24, 2026
Reply from Hays Travel - Billingham
Hello. Thanks so much for taking the time to leave me a 5* review. It's always a pleasure to see you both in branch and we all hope you have a wonderful time in Majorca. Kind regards, Gemma x
Reply from Hays Travel - Billingham
Hello. Thank you so much for leaving this 5 star review! Thank you for booking with us again and I hope you have an amazing time in Torrevieja. Many thanks, Atherlie
Reply from Hays Travel - Billingham
Hi Mark,
Thanks so much for leaving this review, I loved booking your holiday for you and we hope you all have an amazing time in Thailand
Thanks Annie :)
The young lady in the Billingham branch…
The young lady in the Billingham branch was amazing she went above and beyond to help us find our holiday
January 21, 2026
Reply from Hays Travel - Billingham
Aww thank you so much for leaving this lovely review, I loved booking your holiday for you, we hope you have an amazing time in Greece
Kind Regards, Annie :)
Lovely friendly staff & found me a…
Lovely friendly staff & found me a bargain holiday, will definitely use hays travel again.
January 10, 2026
Reply from Hays Travel - Billingham
Thank you so much for leaving this lovely review for Annie. We hope you have a lovely holiday , thank you for booking with us :-)
Honestly..nobody offers you more
From walking in the door and being greeted with a friendly smiling face we knew it was right going to Hays Travel. Atherlie was very knowledgeable and gave us lots of tips/advice as been a good few years since we have travelled abroad. She explained everything to us and found us a great bargain after we told her what we were looking for. Her colleague also helped with the app on the phone. They really couldn't do enough for you. We were so excited for our trip abroad and they genuinely seemed so excited for us. Such a lovely experience.
January 18, 2026
Reply from Hays Travel - Billingham
Hello,
Thank you so much for such lovely comments!! It was a pleasure booking your girly trip and I am so excited for you both. I hope you have the best time!!
Thanks Atherlie x
Reply from Hays Travel - Billingham
Thanks so much for leaving us this 5* review, we really appreciate it and we hope you have an amazing time,
Kind regards, Annie :)
Reply from Hays Travel - Billingham
Hi Beverley,
Thank you for such lovely comments. It was a pleasure booking your holiday and we hope you all have a fantastic holiday.
Thanks Jas :)
Very helpful young lady got us the…
Very helpful young lady got us the right hotel for a great price many thanks Charlotte
January 13, 2026
Reply from Hays Travel - Billingham
Always a pleasure to see you in branch! Thanks so much for your loyalty and 5* review. We appreciate it! Kind regards, Gemma :)
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