Girls in Billingham branch are always helpful, professional and friendly. We knew what we wanted but they booked it for us and sorted our insurance and printed off our paperwork. They guided us on dow... See more
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Really welcoming staff at our local branch, just returned from a family holiday where we were supported every step of the way to make sure we were fully prepared. Returned from holiday and went to exc... See more
Company replied
I have always been happy to give a good review for Hays travel. I have booked many times with them and always been very happy with the friendly, professional and helpful attitude from the staff. I hav... See more
Company replied
I always use Hayes at billingham.the staff are all lovely, especially Atherlie and manager Charlotte.Atherlie is really knowledgeable helpful and friendly.Charlotte always try to price match to ensur... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
61 Queensway, TS23 2ND, Billingham, United Kingdom
- 01642 535822
5.0
Excellent
1K reviews
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Looked for everything we asked for and…
Looked for everything we asked for and compared other airports
January 20, 2026
Reply from Hays Travel - Billingham
Hello. Thank you for taking the time to leave this review. It was my pleasure booking your holiday and I hope you all have an amazing time in Fuengirola :) Many thanks, Amanda
Reply from Hays Travel - Billingham
Hello! Thank you so much for booking and leaving this lovely review for Gemma, we hope you have an amazing time :-)
Staff are really friendly and helpful…
Staff are really friendly and helpful from walking in the door, branch manager checking in with every customer she's got lots of information, staff offers tea coffee etc. they make you feel very relaxed,
February 10, 2026
Reply from Hays Travel - Billingham
Hello , thank you so much for booking with us and what a wonderful trip you have booked! Thank you for lovely review for Charlotte and the team. :-)
Brilliant Branch
Staff are always friendly , helpful and are very knowledgeable. They always go that extra mile.
February 9, 2026
Reply from Hays Travel - Billingham
Thank you so much for booking and leaving this review, its always a pleasure to help you book your holidays and what an amazing trip you have to look forward too ! Thanks Charlotte
Very friendly and helpful staff.
January 31, 2026
Reply from Hays Travel - Billingham
Thank you for booking and taking the time to leave this lovely feedback for Annie, I will pass this onto her. Thank you :-)
She great job hlep me lot look at price…
She great job hlep me lot look at price job great deal do hqppy
February 8, 2026
Reply from Hays Travel - Billingham
Thank you for booking and taking the time to leave this lovely feedback for Jasmine, I will pass this onto her. Thank you :-)
The staff were all helpful and Paige…
The staff were all helpful and Paige found the holiday we were looking for easily . We always use hayes due to the service we get .
February 8, 2026
Reply from Hays Travel - Billingham
Thank you for taking the time to leave me a 5* review, I hope you have an amazing holiday to Santa Ponsa. Thanks Paige
Very helpful polite service at…
Very helpful polite service at reasonable price.
Would recommend this company
January 31, 2026
Reply from Hays Travel - Billingham
Hello. Thank you so much for this 5 star review, it is very much appreciated. Thank you for booking with us again and I hope you have an amazing holiday :) Many thanks, Jasmine
First class service.
Excellent service from Gemma. She found us exactly what we were looking for by guiding us through the vast amount of products on offer.Nothing was too much for her and she was very professional.The rest of the girls were extremely friendly and knowledgeable.
Wouldn't go anywhere else to book a holiday, first class.
February 7, 2026
Reply from Hays Travel - Billingham
Hello. Thank you so much for leaving me this lovely review. I will pass your feedback to the rest of the girls too :) Many thanks, Gemma
Friendly and attentive
Booked our holiday through Atherlie and she was brilliant at pulling together the holiday we needed for our first holiday abroad with our youngest 2 kids. Great communication and didn’t take long to sort out at all!
February 6, 2026
Reply from Hays Travel - Billingham
Thank you so much for booking with us and a lovely holiday for your first family holiday! Thank you so much again for booking with us :-)
Excellent alway a pleasure seeing great as always the…
Excellent alway a pleasure seeing the girls in the Billingham store
February 6, 2026
Reply from Hays Travel - Billingham
Hello. Thank you so much for leaving this 5 star review it is very much appreciate. Thank you for using us again for your holiday and I hope you have an amazing cruise :) Many thanks, Amanda
Hays helped us choose the holiday that…
Hays helped us choose the holiday that we wanted, providing us with a lot of extra useful information. The service was very professional and friendly.
February 4, 2026
Reply from Hays Travel - Billingham
Hello. Thank you so much for leaving me this 5 star review! Thank you for booking with us again it is always a pleasure :) Many thanks, Atherlie
River Cruise booking
My friend and I recently chose a river cruise we would like to go on. Preferring to book through an agent rather than the internet. I contacted Hays Travel Billingham as I have had dealt with that office in the past and been very satisfied. This latest experience was no exception and my request was dealt with very efficiently and I booked that same morning. Paid securely and follow-up documents were sent via email. Hassle free and very satisfied as a customer.
January 27, 2026
Reply from Hays Travel - Billingham
Hi Kim,
Thanks so much for taking the time to leave us this 5* review we really appreciate it and we all hope you have an amazing time on your river cruise.
Kind regards, Annie :)
Abbie the travel agent was pleasant and…
Abbie the travel agent was pleasant and knowledeable
January 30, 2026
Reply from Hays Travel - Billingham
Thanks so much for leaving this 5* review for Abbie. She will be pleased. Another fantastic trip to look forward to! Kind regards, Gemma x
Very good service by a very nice lady.🤙
February 3, 2026
Reply from Hays Travel - Billingham
Thank You for leaving me a 5* review, i hope you have a lovely time in Rhodes. Thanks Paige
Reply from Hays Travel - Billingham
Thank you for your 5* review and we all hope you have an amazing holiday . Kind regards, Jasmine
Best Hays Travel Branch - 5 star service every time
Have been using Hays Travel - Bilingham for years. The girls have always listened to what we are looking for in a holiday and always find us amazing deals for our holidays.
Recently our Caribbean Cruise had to be cancelled and another to Crete also needed to be cancelled due to a family injury. We called into branch and Charlotte and Gemma works together to move our Crete holiday to later in the year, we are now going to Tenerife instead to an amazing hotel and we were even able to rebook our Caribbean Cruise for next year on another Hays Exclusive. The team at Hays Travel - Billingham are an absolute asset to the company. Wouldn’t use another branch for our holidays
January 31, 2026
Reply from Hays Travel - Billingham
Thank you so much for this wonderful 5* review. It's made our day! It's always a pleasure to see you in branch and we really appreciate your loyalty. Two fabulous holidays to look forward to! Kind regards, Gemma, Charlotte and the Billingham girls xx
Great service,attention to details…
Great service,attention to details .they are very helpful.can’t recommend them enough. Thank you
January 31, 2026
Reply from Hays Travel - Billingham
Thank you so much for your 5* review and your loyalty. We really appreciate your trust with booking this amazing trip and hope you both have an amazing time. Kind regards, Gemma and the all the girls x
Always had great service never had no…
Always had great service never had no problem 😊 👌
January 24, 2026
Reply from Hays Travel - Billingham
Hello. Thank you so much for leaving me this 5* review it is very much appreciated :) Thanks for booking with me again and I hope you have a fab time in Egypt. Many thanks, Amanda
Reply from Hays Travel - Billingham
Thank you for booking and leaving this lovely review, it is always a pleasure in booking your holidays! :-)
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