Girls in Billingham branch are always helpful, professional and friendly. We knew what we wanted but they booked it for us and sorted our insurance and printed off our paperwork. They guided us on dow... See more
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Really welcoming staff at our local branch, just returned from a family holiday where we were supported every step of the way to make sure we were fully prepared. Returned from holiday and went to exc... See more
Company replied
I have always been happy to give a good review for Hays travel. I have booked many times with them and always been very happy with the friendly, professional and helpful attitude from the staff. I hav... See more
Company replied
I always use Hayes at billingham.the staff are all lovely, especially Atherlie and manager Charlotte.Atherlie is really knowledgeable helpful and friendly.Charlotte always try to price match to ensur... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
61 Queensway, TS23 2ND, Billingham, United Kingdom
- 01642 535822
5.0
Excellent
1K reviews
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Booked a holiday for September 2027
Booked a holiday for September 2027
Made very welcome from going in travel agents to completing my booking
Everything sorted for regarding holiday
Hotel transfers and seats on plane
I highly recommend booking a holiday with Hays Travel Billingham all staff as very professional and so helpful THANK YOU
February 27, 2026
Reply from Hays Travel - Billingham
Thank you so much for taking the time to leave me this wonderful 5* review. It's always a pleasure to see you in branch and help you with your trips. We all hope you have the best time! Kind regards, Gemma :)
Simply the best
Would never book a holiday anywhere else. Always a friendly welcome as soon as you walk through the door.
March 1, 2026
Reply from Hays Travel - Billingham
Thank you for leaving us a 5 star review. It's always a pleasure to see you in branch and organise your holidays. Thanks Abbie :)
Had a look at a few holidays as I did…
Had a look at a few holidays as I did want a three day break in the lakes but only found a two day one
March 1, 2026
Reply from Hays Travel - Billingham
Sorry there wasn't any 3 days available, We hope you still have an amazing time. Thanks Paige
Reply from Hays Travel - Billingham
Thank you for taking the time to leave us a 5 star review. I hope you have an amazing time at the F1!
Thanks
Abbie :)
Booking
I haven't booked anything since covid. But Charlotte at billingham looked after me lovely.
Regards
Ann Todd
February 26, 2026
Reply from Hays Travel - Billingham
Thank you for booking with me! It was a pleasure to help you, I hope you and your grandaughter have a lovely time away :-) Charlotte
The whole process was handled extremely…
The whole process was handled extremely well
Ensuring my requests were met and all the information I asked for provided
It’s such a pleasure to talk to people that ensued I had the best options available to me
February 25, 2026
Reply from Hays Travel - Billingham
Thank you so much for leaving this lovely feedback for Abbie and for trusting us to book your holiday. :-)
Reply from Hays Travel - Billingham
Thank you for leaving such a lovely 5* review. Thanks, Jasmine :)
Always 5 star service
February 21, 2026
Reply from Hays Travel - Billingham
Hello,
Thank you for such a lovely comment! It was a pleasure booking your holiday, we hope you all have a fantastic time :)
Thank you x
Everything I asked for was completed…
Everything I asked for was completed efficiently and quickly so I was really pleased.
February 11, 2026
Reply from Hays Travel - Billingham
Thank you so much for taking the time to leave Paige a 5* review. She'll be really pleased with your comments. We appreciate you booking with us. Kind regards, Gemma xx
Very friendly and helpful staff
February 13, 2026
Reply from Hays Travel - Billingham
Hello. Thank you so much for leaving me this 5 star review. Thank you for booking with us again and I hope you have an amazing time in Fuerteventura :) Many thanks, Paige
Paige was excellent in helping us book …
Paige was excellent in helping us book a very late cruise deal . She was very friendly and efficient and dealt with us in a professional manner . She is a credit to your staff
February 18, 2026
Reply from Hays Travel - Billingham
Thank You for leaving me a 5 star review, I hope you have an amazing time on your cruise. Thanks Paige
Fantastic service...
This is the second holiday ive booked in with Hays Travel Billingham and I honestly will not go anywhere else the staff are all lovely and explain things well. They also check to see if uour still interested which was great for me! The booking process was quick and easy! Honestly will not go anywhere else and I'll be recommending to friends and family!
February 11, 2026
Reply from Hays Travel - Billingham
Thank you so much for booking with us again and trusting us to book your holidays, It is always a pleasure , thank you again Charlotte and the team :-)
Early holiday
Very pleasant made sure we got the holiday we were looking for, very professional and polite
February 8, 2026
Reply from Hays Travel - Billingham
Thank you for booking and leaving this review for Amanda, I will pass this onto her. :-)
Krakow/Rome
We have booked our second holiday with the Billingham branch in a few weeks. The experience was excellent, no problems & everything was explained clearly.
February 14, 2026
Reply from Hays Travel - Billingham
Thank you so much for trusting us to book both of your trips! We appreciate your loyalty and for taking the time to leave us this 5* review. We all hope you have a lovely time! Kind regards, Gemma x
Great girl
Great girl, Gemma, in Billingham shop. We gave her a run for her money but nothing was too much trouble
February 12, 2026
Reply from Hays Travel - Billingham
Thank you so much for leaving this review for Gemma. She will be pleased and happy you have booked a lovely holiday :-)
Amanda was excellent with our booking…
Amanda was excellent with our booking explained everything and she was lovely
February 13, 2026
Reply from Hays Travel - Billingham
Morning. Thanks so much for taking the time to leave Amanda this lovely 5* review. I'll be sure to pass this onto her, she'll be so pleased. Kind regards, Gemma x
Charlotte was as great as always
Charlotte was as great as always, as are the rest of the girls!
Another experience to look forward to.
February 12, 2026
Reply from Hays Travel - Billingham
Thank you so much for leaving this 5* review for Charlotte. I'll make sure I pass this onto her. Many Thanks, Jasmine :)
Reply from Hays Travel - Billingham
Hello. Thank you so much for taking the time to leave us this 5 star review, it is very much appreciated. Many thanks, Charlotte
Paige was very helpful and took the…
Paige was very helpful and took the time to find a holiday for us.
February 11, 2026
Reply from Hays Travel - Billingham
Hello. Thank you so much for leaving me this 5 star review! Thank you for booking your holiday with me and I hope you have an break in Majorca. Many thanks, Paige
Staff are brilliant helpful & friendly
Staff are brilliant helpful & friendly, always have a good experience in the Billingham shop.
February 10, 2026
Reply from Hays Travel - Billingham
Hello. Thank you so much for taking the time to leave this 5 star review, we really appreciate it. Thank you for booking with us again and I hope you have an amazing time in Benidorm :) Many thanks, Atherlie
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