Girls in Billingham branch are always helpful, professional and friendly. We knew what we wanted but they booked it for us and sorted our insurance and printed off our paperwork. They guided us on dow... See more
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I have always been happy to give a good review for Hays travel. I have booked many times with them and always been very happy with the friendly, professional and helpful attitude from the staff. I hav... See more
Company replied
Really welcoming staff at our local branch, just returned from a family holiday where we were supported every step of the way to make sure we were fully prepared. Returned from holiday and went to exc... See more
Company replied
I always use Hayes at billingham.the staff are all lovely, especially Atherlie and manager Charlotte.Atherlie is really knowledgeable helpful and friendly.Charlotte always try to price match to ensur... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
61 Queensway, TS23 2ND, Billingham, United Kingdom
- 01642 535822
5.0
Excellent
1K reviews
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Staff were professional whilst being…
Staff were professional whilst being very friendly and helpful.
April 9, 2026
Reply from Hays Travel - Billingham
Thank You for taking the time to leave me a 5 star review. I hope you have an amazing time in Portugal. Thanks Paige
Such ndly staff felt very well…
Such frendly staff felt very well informed first ever time booking a holiday will use hays travel again my sister gives you a five star as well
April 7, 2026
Reply from Hays Travel - Billingham
Thank you for booking with us and leaving this lovely review for Gemma ! She will be very pleased. We hope to see you again soon ! x
Friendly helpful staff members helping…
Friendly helpful staff members helping us find a holiday of chocolates
April 1, 2026
Reply from Hays Travel - Billingham
Thank you so much for taking the time to leave Charlotte a 5* review. I will be sure to pass on your feedback. Another fabulous trip to look forward to.. we appreciate your loyalty. Many thanks, Gemma x
Helpful staff
Helpful staff, talked us through each detail of the booking. It was a relaxed atmosphere
April 7, 2026
Reply from Hays Travel - Billingham
We appreciate you taking the time to leave us such a fantastic review! It was a pleasure booking your Holiday to Italy! Many Thanks, Jasmine :)
Gemma and Charlotte were absolutely…
Gemma and Charlotte were absolutely amazing at finding and booking us a last minute honeymoon trip. We went in not knowing what we wanted to leaving with an amazing holiday. The atmosphere was so relaxed and the girls were really chatty and totally nailed it by gauging what we liked and didn’t like. Couldn’t recommend them enough! Thank you again!!
April 6, 2026
Reply from Hays Travel - Billingham
Thank you so much for trusting us to book your lovely honeymoon, we hope you have the most amazing wedding and cruise! All the best Charlotte and Gemma x
Reply from Hays Travel - Billingham
Thank you so much for booking and leaving this lovely review for Amanda! Thank you for your loyal custom , another lovely holiday to look forward too:-)
Reply from Hays Travel - Billingham
Hello. Thank you so much for your 5* review. We really appreciate your feedback and your loyalty. I hope you have a fantastic time in Tenerife! Kind regards, Gemma :)
Very friendly staff booking process…
Very friendly staff booking process very straightforward
March 31, 2026
Reply from Hays Travel - Billingham
Thankyou for your booking and leaving this lovely review for Abbie :-)
Reply from Hays Travel - Billingham
Thank you for booking and leaving this review for us, What another lovely holiday you have to look forward too
Reply from Hays Travel - Billingham
Thanks so much for the feedback and your 5* review. It was a pleasure helping you book your trip. I hope you have a lovely time! Kind regards, Gemma :)
As ever the staff at Hays Billingham…
As ever the staff at Hays Billingham are consistently approachable, knowledgeable and welcoming.
March 22, 2026
Reply from Hays Travel - Billingham
Hello. Thank you so much for leaving me this 5 star review! I hope you have an amazing time in the Norway's Fjords :) Thanks, Paige
Came in too buy travel insurance staff…
Came in too buy travel insurance staff where very helpful and told me different options.
March 22, 2026
Reply from Hays Travel - Billingham
Hello Rob. Thank you so much for taking the time to leave me this review! It was a pleasure to meet you :) Have a great trip. Many thanks, Gemma
Helpful and knowledgeable member of…
Helpful and knowledgeable member of staff helped us to get all our requirements for our holiday.
March 20, 2026
Reply from Hays Travel - Billingham
Hello. Thank you so much for leaving me this 5 star review! It was my pleasure booking your holiday for you and I hope you have an amazing time in Albufeira :) Many thanks, Jasmine
Reply from Hays Travel - Billingham
Thank you for taking the time to leave us a 5 star review we really appreciate it
Thanks Abbie :)
Staff were very friendly and I received…
Staff were very friendly and I received prompt phone calls and emails regarding my booking.
Explained all details clearly and friendly manner
March 13, 2026
Reply from Hays Travel - Billingham
Hi Mark, thanks so much for taking the time to leave this 5* review, we really appreciate this and loved booking your cruise for you
Annie :)
Reply from Hays Travel - Billingham
Thanks so much for taking the time to review Abbie's service. I'll be sure to pass your comments on to her. Kind regards, Gemma :)
Reply from Hays Travel - Billingham
Thanks so much for taking the time to leave Annie a 5* review. It's much appreciated and we are so grateful for your loyal custom. Kind regards, Gemma x
Reply from Hays Travel - Billingham
Thank you so much for taking the time to leave Abbie a 5* review. I will make sure your comments are passed on to her. Have a wonderful trip! Kind regards, Gemma :)
Reply from Hays Travel - Billingham
Thank you so much for booking with us and taking the time out of your day to leave this review for us :-)
Booked a holiday for September 2027
Booked a holiday for September 2027
Made very welcome from going in travel agents to completing my booking
Everything sorted for regarding holiday
Hotel transfers and seats on plane
I highly recommend booking a holiday with Hays Travel Billingham all staff as very professional and so helpful THANK YOU
February 27, 2026
Reply from Hays Travel - Billingham
Thank you so much for taking the time to leave me this wonderful 5* review. It's always a pleasure to see you in branch and help you with your trips. We all hope you have the best time! Kind regards, Gemma :)
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