Girls in Billingham branch are always helpful, professional and friendly. We knew what we wanted but they booked it for us and sorted our insurance and printed off our paperwork. They guided us on dow... See more
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I have always been happy to give a good review for Hays travel. I have booked many times with them and always been very happy with the friendly, professional and helpful attitude from the staff. I hav... See more
Company replied
Really welcoming staff at our local branch, just returned from a family holiday where we were supported every step of the way to make sure we were fully prepared. Returned from holiday and went to exc... See more
Company replied
I always use Hayes at billingham.the staff are all lovely, especially Atherlie and manager Charlotte.Atherlie is really knowledgeable helpful and friendly.Charlotte always try to price match to ensur... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
61 Queensway, TS23 2ND, Billingham, United Kingdom
- 01642 535822
5.0
Excellent
1K reviews
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Booking our holiday
A welcome smile always polite and help take time to make sure all our needs are met with no hassle every detail explained
May 9, 2026
Reply from Hays Travel - Billingham
Hello. Thank you so much for leaving me this 5 star review it is very much appreciated. It was my pleasure booking your holiday and I hope you have an amazing time in Zante :) Many thanks, Charlotte
Reply from Hays Travel - Billingham
Hello! Thank you so much for taking the time to leave me this review! It is always a pleasure booking your holiday and I hoe you have an amazing time. Many thanks, Charlotte
All the girls are helpful
All the girls are helpful, knowledgeable and always go above and beyond to help, wouldn't go anywhere else to book holidays except Billingham branch
May 1, 2026
Reply from Hays Travel - Billingham
Thank you for leaving us a 5* review. It's always a pleasure to see you in here and book your holidays :)
Thanks, all the girls in Hays Travel Billingham
Knowledge member of staff who I…
Knowledge member of staff who I interacted with, gave me plenty of information on the tour I was looking at and got a number of different tour operators that I could go with.
Thank you billingham staff.
May 5, 2026
Reply from Hays Travel - Billingham
Hello,
Thank you for leaving such lovely comments. It was a pleasure booking your amazing trip and I hope you have a fantastic time!!
Thanks Atherlie :)
Lovely staff
Lovely staff. Bend over backwards for you and always smiling. Thank you ladies x
April 30, 2026
Reply from Hays Travel - Billingham
Thank you so much for this lovely review! It's always a pleasure to see you in branch. Another amazing cruise to look forward to! Love, Gemma xx
Super service
The travel agent Abbie was very friendly and extremely efficient.The whole booking experience was so easy.
May 6, 2026
Reply from Hays Travel - Billingham
Thank you so much for taking the time to leave us a 5* review. It was my pleasure to book your cruises for you and I hope you have a lovely time on them both, Thanks Abbie
Staff member very helpful and worked…
Staff member very helpful and worked for our best interests
May 5, 2026
Reply from Hays Travel - Billingham
Hello Helen, Thanks so much for leaving Atherlie this lovely review, I will pass this onto her. Kind Regards, Annie :)
Reply from Hays Travel - Billingham
Hello Nicola, Thanks so much for leaving this 5* review, we really appreciate it and we hope you have a fantastic holiday, Kind Regards, Annie :)
Reply from Hays Travel - Billingham
Thank you, don't you know it haha! Have the most amazing time, Thanks Charlotte :)
Amanda 🤩
Amanda was very helpful in planning my Disney World Holiday. She checked lots of different companies to make sure I got the best deal! Thanks Amanda you are a 🌟
April 22, 2026
Reply from Hays Travel - Billingham
Thank you for leaving Amanda a 5* review. She is definitely a star haha have a fab time in Disney, Thanks Abbie :)
Lovely team
Great service again from the team at Billingham. I wouldn't go anywhere else for travel arrangements,the girls are all pleasant and efficient.
April 28, 2026
Unprompted review
Reply from Hays Travel - Billingham
Thank you for taking the time to leave us a 5* review. It's always a pleasure to see you in store. Thanks, Abbie :)
Reply from Hays Travel - Billingham
Thank you for taking the time to leave us a review. Have a fab time on the Iona! Thanks Abbie :)
Brilliant service from Charlotte we had…
Brilliant service from Charlotte we had seen a holiday and Charlotte managed to find it for us explained all the flight information even looked at the other side of the Island for us to see other hotels First class service staff are so frendly and helpfull
April 20, 2026
Reply from Hays Travel - Billingham
Thank you for your lovely 5* review, I will pass this on to Charlotte.
I hope you have a lovely holiday in Mauritius, Thanks Abbie :)
Excellent service
Excellent service from Gemma as usual .She was so patient while we decided which holiday we would go for .Everything so smooth and easy from booking holiday ,seats and car parking .Iys a pleasure to go there
April 25, 2026
Reply from Hays Travel - Billingham
Thank you so much for the lovely 5* review. It's much appreciated and it was my pleasure helping you book your trip. We all hope you have the best time away! Kind regards, Gemma x
Jasmine went out of her way to help…
Jasmine went out of her way to help choose a cruise Charlotte helped as well just let’s hope I succeed in getting it
April 23, 2026
Reply from Hays Travel - Billingham
It's always a pleasure to see you in branch. Thank You so much for leaving a 5* review. It's very much appreciated. Many Thanks, Jasmine :) x
Chelsea flower Show from Stockton-on-tees
Hays Travel made it easy for us to organise a trip to London to see the Chelsea flower Show 2026. We had missed this in 2025 when we tried to organise this ourselves using regular train service from the north of England and London hotel accommodation. Tickets to the show were also difficult. We are excited and very much looking forward to a mini holiday.
April 17, 2026
Reply from Hays Travel - Billingham
Thank you so much for the 5* review. It's always lovely to see you both in branch and it was a pleasure helping you book your trip to the Chelsea Flower Show. We all hope you have a wonderful time. Kind regards, Gemma x
Absolutely brilliant staff
Absolutely brilliant staff. They had great understanding of what i wanted and it was booked with ease. This is my new place to book all my holidays. Staff soooo friendly and welcoming.
April 16, 2026
Reply from Hays Travel - Billingham
Thank you so much for leaving this review for Atherlie, we hope you have a wonderful time away. Thank you Charlotte and the team
They were very friendly
They were very friendly, even when I had to go back a few times the same day !?
April 16, 2026
Reply from Hays Travel - Billingham
Thank you so much for taking the time to leave this lovely review and I hope you have a really lovely time on holiday for you birthday, Charlotte and the team :-)
Always use Hays Travel
Always use Hays Travel, as they give fantastic customer service finding the best deals without feeling pressured into booking, booked with Atherlie who is so amazing at her job.
April 11, 2026
Reply from Hays Travel - Billingham
Hello,
Thank you so much for such lovely comments! It is always a pleasure booking your holidays. We hope you both have a fantastic time in Benidorm :)
Thanks Atherlie x
Reply from Hays Travel - Billingham
Thank You for leaving me a 5 star review, I hope you have an amazing time on holiday. Thanks Charlotte
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