The lady who helped me book our Holiday was very polite and very patient .Most times we book our holidays we often go to her as we know we will get a good holiday Thankyou
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I spoke with James in Hays travel and gave him a itinerary of what i wanted. He was very helpful, friendly and knowledgeable and provided me with options based on my request.
Company replied
We were looked after by Helen and she was so helpful and knowledgeable giving us lots of help and advice in understanding what we needed to get our trip booked Helens customer service was excellent... See more
Company replied
Staff are all really friendly, I booked with James who was always really helpful and knowledgable. He made the booking process much easier and was able to help me narrow down where to go, I will defin... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
208/210 Grange Road, CH41 6EA, Birkenhead, United Kingdom
- 01514386593
4.9
Excellent
673 reviews
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The lady who helped me book our Holiday…
The lady who helped me book our Holiday was very polite and very patient .Most times we book our holidays we often go to her as we know we will get a good holiday Thankyou
August 7, 2026
Reply from Hays Travel - Birkenhead Grange Rd
Rita,
Thank you for your wonderful feedback! We are so pleased to hear that our colleague was polite and patient, and we appreciate your continued trust in us to book your holidays. We look forward to assisting you again in the future!
Kind Regards
Hays Travel Hastings
Very helpful and thorough that’s why…
Very helpful and thorough that’s why we have booked several holidays there 👍
August 4, 2026
Reply from Hays Travel - Birkenhead Grange Rd
Allan,
Thank you for your wonderful feedback! We are so pleased to hear that you find our service helpful and thorough, and we truly appreciate you choosing us for your holidays again and again.
Kind Regards
Hays Travel Hastings
I spoke with James in Hays travel and…
I spoke with James in Hays travel and gave him a itinerary of what i wanted. He was very helpful, friendly and knowledgeable and provided me with options based on my request.
August 4, 2026
Reply from Hays Travel - Birkenhead Grange Rd
Hi Wendy,
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience with James. We always strive to provide helpful, friendly, and knowledgeable service, and it's great to know we succeeded.
Kind Regards
Hays Travel Birkenhead
Hays travel good offers as always and…
Hays travel good offers as always and Danielle was very helpful in finding us a holiday as always.
July 31, 2026
Reply from Hays Travel - Birkenhead Grange Rd
Elsie Clarke,
Thank you for your wonderful feedback! We are so pleased to hear that our team member was very helpful in finding you a holiday. We truly appreciate your kind words.
Kind Regards
Hays Travel WhiteRose
Georgia in hays Birkenhead dealt with…
Georgia in hays Birkenhead dealt with us today as she has before she was so helpful caring reassuring and went through everything with us made booking our holiday an easy experience thankyou Georgia 😀
July 30, 2026
Reply from Hays Travel - Birkenhead Grange Rd
Amanda,
Thank you for your wonderful feedback! We are so pleased to hear that our team provided such helpful and reassuring service, making your holiday booking an easy experience. We appreciate your kind words.
Kind Regards
Hays Travel Birkenhead
Seen to immediately in the shop by a…
Seen to immediately in the shop by a friendly assistant. Our enquiry was answered with several choices of holiday. We were able to choose at our leisure.
July 29, 2026
Reply from Hays Travel - Birkenhead Grange Rd
Wendy Owens,
Thank you for your wonderful feedback! We are so pleased to hear that you were seen to immediately and that our assistant was able to provide several holiday choices. We're glad you had the opportunity to choose at your leisure.
Kind Regards
Hays Travel WhiteRose
Helen was as always professional and…
Helen was as always professional and friendly. She knows exactly what we want from our holidays.
July 26, 2026
Reply from Hays Travel - Birkenhead Grange Rd
Annmarie,
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience. It's always our goal to understand our customers' needs perfectly.
Kind Regards
Hays Travel WhiteRose
Hays booking
Great service very polite and knowledgeable able to help choose hotels and location for our city break to krakow. Always use hays travel carbt go wrong there the best.
June 11, 2026
Reply from Hays Travel - Birkenhead Grange Rd
Karen howard,
Thank you so much for your wonderful feedback! We are delighted to hear that our team was able to provide such polite and knowledgeable service in helping you choose your hotels and location for your city break. We truly appreciate your continued loyalty.
Kind Regards
Hays Travel Birkenhead
We were looked after by Helen and she…
We were looked after by Helen and she was so helpful and knowledgeable giving us lots of help and advice in understanding what we needed to get our trip booked
Helens customer service was excellent and having used Hay's travel before would highly recommend them
July 24, 2026
Reply from Hays Travel - Birkenhead Grange Rd
Hi Joe,
Thank you for your wonderful feedback! We are so pleased to hear that our Helen has provided such excellent service and was able to assist you with your travel plans. We truly appreciate your recommendation.
Kind Regards
Hays Travel Birkenhead
Georgia was really helpful
Georgia was really helpful. I didn’t feel pressured into booking. Really helpful informative and friendly service. Lovely atmosphere within the branch too.
July 24, 2026
Reply from Hays Travel - Birkenhead Grange Rd
Customer Kirkham,
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive and informative experience with our team. We appreciate your kind words about the atmosphere in our branch.
Kind Regards
Hays Travel Birkenhead
The staff was very helpful to me
The staff was very helpful to me when I have to change name's from my mum to my son because she is still in hospital and booking another holiday in November if my mum is well another to go on it since it's only 4 days instead of 8 days.
July 23, 2026
Reply from Hays Travel - Birkenhead Grange Rd
Lynne Crow,
We're glad our team could assist you with the name change for your booking. We understand the situation with your mother's health and hope she recovers soon. We look forward to welcoming you and your family on your November holiday.
Kind Regards
Hays Travel Birkenhead
Helpful & friendly staff
Staff are all really friendly, I booked with James who was always really helpful and knowledgable. He made the booking process much easier and was able to help me narrow down where to go, I will definitely use hays travel again.
July 19, 2026
Reply from Hays Travel - Birkenhead Grange Rd
maria ,
Thank you for your wonderful review! We are so pleased to hear that our team provided such helpful and knowledgeable service, making your booking process easier. We look forward to assisting you again in the future.
Kind Regards
Hays Travel Birkenhead
Halle was amazing
Halle was amazing. I told her what I wanted and she delivered. Really helpful and I formative . Got me the best deal and I’m really happy with her service
July 16, 2026
Reply from Hays Travel - Birkenhead Grange Rd
Susan Antrobus,
Thank you for your wonderful review! We are so pleased to hear that our team member was able to deliver exactly what you wanted and found you the best deal. We truly appreciate your kind words.
Kind Regards
Hays Travel Birkenhead
We only went in the store to talk to…
We only went in the store to talk to one of your advisors but we had such a fantastic experience that we booked our holiday the same day
. Georgia was amazing
July 16, 2026
Reply from Hays Travel - Birkenhead Grange Rd
Ann O'Hara,
Thank you for your fantastic feedback! We are so pleased to hear that you had such a wonderful experience and that Georgia was amazing. We hope you have a fantastic holiday!
Kind Regards
Hays Travel Birkenhead Grange
Helen was so helpful we went in to book…
Helen was so helpful we went in to book a last minute holiday for 2 days away . And even tho it was stressful trying to find somewhere she was really good . Thanks so much
July 5, 2026
Reply from Hays Travel - Birkenhead Grange Rd
Emily Fairclough,
Thank you for your wonderful feedback! We are so pleased to hear that our colleague was very helpful in finding you a last-minute holiday. We understand it can be stressful, and we appreciate your kind words.
Kind Regards
Hays Travel Birkenhead Grange
Reply from Hays Travel - Birkenhead Grange Rd
Terence Merriman,
Thank you so much for your wonderful 5-star review! We are delighted to hear that you found our team to be so helpful and accommodating. We truly appreciate your kind words.
Kind Regards
Hays Travel
Hayes are the best
Sarah is always exceptional in dealing with our requests.
We cannot speak highly enough about her. She is a great asset to Hays, but may I say that she has a great team with her as well who are always helpful and obliging.
July 14, 2026
Reply from Hays Travel - Birkenhead Grange Rd
Jack Corke,
Thank you for your wonderful feedback! We are so pleased to hear that our team provided excellent service and addressed all your concerns.
Kind Regards
Hays Travel Birkenhead
gave us time to think over a few days.
gave us time to think over a few days.
made booking enjoyable.
July 11, 2026
Reply from Hays Travel - Birkenhead Grange Rd
Stephen,
Thank you for your wonderful review! We're so pleased to hear that we were able to give you the time you needed and make your booking experience enjoyable.
Kind Regards
Hays Travel Birkenhead
Amazing service as always halle is a…
Amazing service as always halle is a lovley lady who always goes above and beyond for me
July 11, 2026
Reply from Hays Travel - Birkenhead Grange Rd
Leanne,
Thank you for your fantastic review! We are so pleased to hear that you had such a positive experience with us and that our team member Halle was so helpful.
Kind Regards
Hays Travel Hastings
Reply from Hays Travel - Birkenhead Grange Rd
peter a smyth,
Thank you for your kind words. We're so pleased to hear that you felt well cared for by our team. We appreciate you taking the time to leave us this wonderful review.
Kind Regards
Hays Travel Hastings
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