Very good service from all the staff at Hays Travel Birkenhead particularly a from a lady named Leah she explained everything in detail about our cruise holiday , first class service.
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The staff are so friendly. They listen to your requests and match a holiday to suit your budget, offering great value for money. The holiday package is explained in detail, tickets and itinerary prov... See more
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Service was ptompt and pleasant operater sarah Imformation and explaination perffect .only down side was the cost of flights compared to personal on line.
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Assistant Helen listenedto our requirements and came up with three choices of interest to us and one just fitted what we were looking for . Having worked in sales myself she was spot on by offering... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
208/210 Grange Road, CH41 6EA, Birkenhead, United Kingdom
- 01514386593
4.9
Excellent
696 reviews
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Reply from Hays Travel - Birkenhead Grange Rd
peter a smyth,
Thank you for your kind words. We're so pleased to hear that you felt well cared for by our team. We appreciate you taking the time to leave us this wonderful review.
Kind Regards
Hays Travel Hastings
JAPAN trip.
We have always wanted to visit Japan ,as we had booked to go on a cruise, but it was cancelled because of Covid ,so we went to Hayes travel in Birkenhead and booked the trip with Helen who was very professional and put us at ease ,explaining everything, and suggested getting the train pass for the 14 days ,so we could do all our transfers to the 4 cities, we are travelling next May ,and looking forward to the trip already,another girl Amelia contacted us to recommend a travel money card for the trip which we have organised, all in all Hayes travel made the booking stress free.
July 8, 2026
Reply from Hays Travel - Birkenhead Grange Rd
William Wallace,
Thank you for your wonderful feedback! We are so pleased to hear that your experience with us was stress-free and that our team provided such professional and helpful service. We hope you have a fantastic trip to Japan!
Kind Regards
Hays Travel Hastings
My wife Sheree and I always enjoy…
My wife Sheree and I always enjoy booking our holidays with Helen from Hays she is knowledgeable kind and friendly and knows exactly what we want Hays you have a real asset in Helen
July 6, 2026
Reply from Hays Travel - Birkenhead Grange Rd
Hi Lee,
Thank you so much for your wonderful feedback! We are so pleased to hear that you and your wife always enjoy booking your holidays with us. We are delighted that you find our lovely Helen knowledgeable, kind, and friendly.
Kind Regards
Hays Travel Birkenhead
As always Helen and the staff were…
As always Helen and the staff were friendly, knowledgeable, professional and courteous.
June 24, 2026
Reply from Hays Travel - Birkenhead Grange Rd
Jacquelyn Raphel,
Thank you for your wonderful feedback! We are so pleased to hear that our team consistently provides such a positive experience. We appreciate your kind words.
Kind Regards
Hays Travel
Very helpful as always!
Georgia took the time to go through all my criteria, looked at appropriate options and organised a tailored booking for my next holiday.
As always, Hays Travel supported us to make an effective booking that suited us and fits within our budget.
Would highly recommend the Birkenhead Branch and all the staff.
June 29, 2026
Reply from Hays Travel - Birkenhead Grange Rd
Brian,
We are so pleased to hear that we were able to find the perfect tailored booking for your holiday, fitting your criteria and budget. We always aim to provide excellent service and appreciate your kind words.
Kind Regards
Hays Travel
Always a pleasure
Always a pleasure dealing with hays travel. Friendly, helpful, knowledgeable staff
June 20, 2026
Reply from Hays Travel - Birkenhead Grange Rd
terence swann,
We are so pleased you had a great experience. Thank you for your kind words.
Kind Regards
Hays Travel
Georgia was friendly and very helpful
Georgia was friendly and very helpful. We booked our holiday with great flight times. The other members of staff were welcoming and friendly. Great team.
June 26, 2026
Reply from Hays Travel - Birkenhead Grange Rd
Mrs Joyce,
We're so pleased we could help you find your ideal holiday with excellent flight times. Thank you for your kind feedback.
Kind Regards
Hays Travel
Excellent service
Excellent service. Endless time to get us the best holiday for our needs. Thanks.
June 26, 2026
Reply from Hays Travel - Birkenhead Grange Rd
Judith,
We are so pleased we could help you find the perfect holiday. Thank you for your kind words!
Kind Regards
Hays Travel
Always a first class service been using…
Always a first class service been using Hays for a number of years, never let me down. Thank you Sarah
June 20, 2026
Reply from Hays Travel - Birkenhead Grange Rd
We are so pleased to hear you consistently receive first-class service. Thank you for your continued loyalty!
Kind Regards
Hays Travel
I have travelled many times with hayes…
I have travelled many times with hayes , always professional and friendly.
June 13, 2026
Reply from Hays Travel - Birkenhead Grange Rd
Anthony,
Thank you for your kind words! We are delighted to hear you consistently receive professional, friendly service.
Kind Regards
Hays Travel
Great staff was very helpful with my…
Great staff was very helpful with my sorting my holiday .
June 19, 2026
Reply from Hays Travel - Birkenhead Grange Rd
Mrs Deborah Mounsey ,
We're glad we could assist with your holiday plans! Thank you for booking.
Kind Regards
Hays Travel
Reply from Hays Travel - Birkenhead Grange Rd
Hi Mr Hayes,
Thank you so much for your lovely review! We are glad you are happy with our service.
Thank you,
Hays Travel Birkenhead Grange
Assistant Helen listenedto our…
Assistant Helen listenedto our requirements and came up with three choices of interest to us and one just fitted what we were looking for .
Having worked in sales myself she was spot on by offering three choices as starting point as too many choices initially is confusing well done Helen
She was professional and courteous
June 8, 2026
Reply from Hays Travel - Birkenhead Grange Rd
Lynne Milward,
Thank you for your wonderful feedback! We are so pleased to hear that our colleague provided such excellent service and found the perfect option for you. We appreciate your kind words.
Kind Regards
Hays Travel
Reply from Hays Travel - Birkenhead Grange Rd
Gaynor Neish,
We appreciate your kind words! We are glad we could help.
Kind Regards
Hays Travel
Reply from Hays Travel - Birkenhead Grange Rd
Tracey Fletcher,
We're glad to hear you had a great experience. We appreciate your kind words.
Kind Regards
Hays Travel
friendly knowledgeable staff
June 10, 2026
Reply from Hays Travel - Birkenhead Grange Rd
Thank you for the lovely feedback
This is the 3rd holiday this year we've…
This is the 3rd holiday this year we've booked with Hays, we book with them every year for many years now, we are happy with the service they provide and we will carry on booking with them
May 31, 2026
Reply from Hays Travel - Birkenhead Grange Rd
Christine,
We are so pleased you continue to choose us for your holidays. Thank you for your kind words!
Kind Regards
Hays Travel
Staff where fantastic had everything…
Staff where fantastic had everything sorted in 30 mins great thank you.
June 8, 2026
Reply from Hays Travel - Birkenhead Grange Rd
Karl Ellison,
We're so happy Georgia provided such a quick and great experience. Thank you for your kind words!
Kind Regards
Hays Travel
We always ask for Charlie (girl ) at…
We always ask for Charlie (girl ) at Birkenhead branch. Because she knows us and what we like. She is very funny and good at her Job x
May 31, 2026
Reply from Hays Travel - Birkenhead Grange Rd
Mark Levy,
We're so happy to hear you consistently have such a positive experience with us! We truly appreciate your kind words.
Kind Regards
Hays Travel
5 Stars as usual for the continued…
5 Stars as usual for the continued great service. This time we spoke to James, who again organised a short holiday in Benidorm. Everything was arranged in 30 minutes & we look forward to this break following a series of hospital appointments which had precluded holidays for some time.
June 4, 2026
Reply from Hays Travel - Birkenhead Grange Rd
Frederick Charters,
We are so pleased to hear you received such great service and that we could arrange your Benidorm holiday so quickly. We hope you have a wonderful and well-deserved break after your recent appointments. Thank you for your kind words.
Kind Regards
Hays Travel
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