Very good service from all the staff at Hays Travel Birkenhead particularly a from a lady named Leah she explained everything in detail about our cruise holiday , first class service.
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See what reviewers are saying
The staff are so friendly. They listen to your requests and match a holiday to suit your budget, offering great value for money. The holiday package is explained in detail, tickets and itinerary prov... See more
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Happy friendly very helpful staff, feeling like nothings too much trouble to the staff, getting us the holiday we want all in all a loveley experience.
Company replied
Assistant Helen listenedto our requirements and came up with three choices of interest to us and one just fitted what we were looking for . Having worked in sales myself she was spot on by offering... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
208/210 Grange Road, CH41 6EA, Birkenhead, United Kingdom
- 01514386593
4.9
Excellent
696 reviews
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We always ask for Charlie (girl ) at…
We always ask for Charlie (girl ) at Birkenhead branch. Because she knows us and what we like. She is very funny and good at her Job x
May 31, 2026
Reply from Hays Travel - Birkenhead Grange Rd
Mark Levy,
We're so happy to hear you consistently have such a positive experience with us! We truly appreciate your kind words.
Kind Regards
Hays Travel
5 Stars as usual for the continued…
5 Stars as usual for the continued great service. This time we spoke to James, who again organised a short holiday in Benidorm. Everything was arranged in 30 minutes & we look forward to this break following a series of hospital appointments which had precluded holidays for some time.
June 4, 2026
Reply from Hays Travel - Birkenhead Grange Rd
Frederick Charters,
We are so pleased to hear you received such great service and that we could arrange your Benidorm holiday so quickly. We hope you have a wonderful and well-deserved break after your recent appointments. Thank you for your kind words.
Kind Regards
Hays Travel
The member of staff was extremely…
The member of staff was extremely helpful and provided all the information we required
May 28, 2026
Reply from Hays Travel - Birkenhead Grange Rd
Mr John Booth,
We are so glad our team could assist you with all your needs. Thank you for your kind words!
Kind Regards
Hays Travel
Reply from Hays Travel - Birkenhead Grange Rd
Steven,
We are so glad to hear this feedback. We appreciate you sharing your positive experience with us.
Kind Regards
Hays Travel
Everything was great I'm really happy…
Everything was great I'm really happy with the help from staff in Birkenhead thanks ...
June 1, 2026
Reply from Hays Travel - Birkenhead Grange Rd
Stephen Dacre,
We are so happy to hear you had a great experience with our staff. Thank you!
Kind Regards
Hays Travel
Friendly staff
May 30, 2026
Reply from Hays Travel - Birkenhead Grange Rd
Hi Paula
We're so pleased to hear you found our staff friendly. We appreciate your kind review.
Kind Regards
Hays Travel
Always do what they can go above and…
Always do what they can go above and beyond for me .check I have everything in paper aswel and sort my assistance out for me x
May 8, 2026
Reply from Hays Travel - Birkenhead Grange Rd
Aimee Ballard,
We're so happy to hear we could go above and beyond for you! We truly appreciate your kind words.
Kind Regards
Hays Travel
Good Customer service
Staff were friendly and helpful. There were some confusion regarding our flight departure airport but was quickly rectified to our satisfaction.
Good customer Service.
Thank you
May 24, 2026
Reply from Hays Travel - Birkenhead Grange Rd
Nancy,
Thank you for sharing your feedback. We are sorry to hear about the confusion regarding your flight departure airport and the pricing discrepancy you discovered. We will review our booking process to prevent similar issues.
Kind Regards
Hays Travel
Reply from Hays Travel - Birkenhead Grange Rd
sara morris,
We're glad you enjoyed your experience. Thank you for your kind words.
Kind Regards
Hays Travel
Reply from Hays Travel - Birkenhead Grange Rd
terence,
We appreciate your kind words. Thank you for the positive feedback.
Kind Regards
Hays Travel
The staff always go out of their way to…
The staff always go out of their way to get the holiday your looking for very friendly
May 21, 2026
Reply from Hays Travel - Birkenhead Grange Rd
Doris Heyes,
We truly appreciate your wonderful feedback! We are so pleased we could help you find the perfect holiday.
Kind Regards
Hays Travel
Fantastic 👏 great staff made it so…
Fantastic 👏 great staff made it so easy!! Couldn't do enough for you💯and alot more!! very impressed usually book on line not anymore👏well done to all the staff👏💯👏
May 11, 2026
Reply from Hays Travel - Birkenhead Grange Rd
Richard Owens,
We are so pleased to hear you had such a wonderful experience with our team. We appreciate your kind words and look forward to assisting you again!
Kind Regards
Hays Travel
The travel agent that looked after me…
The travel agent that looked after me was really helpful and very pleasant very nice person.
May 15, 2026
Reply from Hays Travel - Birkenhead Grange Rd
Dorothy,
We're so pleased you had a positive experience with our team. Thank you for your kind words.
Kind Regards
Hays Travel Birkenhead
Loverly helpful staff
May 14, 2026
Reply from Hays Travel - Birkenhead Grange Rd
Thank you for your review, it was a pleasure to book your trip. Sarah
Amazing customer service
Sarah from grange Road was amazing. She was professional, efficient and had great people skills. She found me 2 brilliant holidays with very attractive prices. Thank you Sarah
May 9, 2026
Reply from Hays Travel - Birkenhead Grange Rd
Sylvia Browne,
We are so pleased to hear about your excellent experience. We are delighted we could find you such wonderful holidays at great prices!
Kind Regards
Hays Travel Birkenhead
Helen
Helen, as usual, fantastic. Very knowledgeable and helpful and we were not rushed. Couldn't ask for better.
May 13, 2026
Reply from Hays Travel - Birkenhead Grange Rd
Ms Susan Hall,
Thank you for your kind words. We are delighted you had a fantastic experience and appreciate your feedback.
Kind Regards
Hays Travel Birkenhead
All ways a good experience
All ways a good experience, I have booked with Helen for years , would highly recommend her to everyone, very professional and knowledgeable,
May 1, 2026
Reply from Hays Travel - Birkenhead Grange Rd
Gary Rogers,
We're so glad to hear you always have a good experience with us. We appreciate your kind words and loyalty.
Kind Regards
Hays Travel Birkenhead
Amazing
I went to hays travel Birkenhead branch, Helen was amazing, I walked in with a big list of needs and accommodations that I needed to be in place for my child, and within a very limited budget. I must have spent an hour or 2 in there while we looked at many places ruling out hotels and chalets and areas that just didn't tick enough of the boxes. Helen was just amazing, she was so very thorough and we did find a holiday that ticked every single box, which is very impressive considering the list of things I needed to be in place. Helen also helped arrange the travel insurance , and advised on the medical screening process with their insurance company I'm also very impressed with, I feel it was reasonably priced for covering our ages and medical conditions. All in all Helen made this holiday booking process a dream and I will definitely use hays travel again.
April 30, 2026
Reply from Hays Travel - Birkenhead Grange Rd
V. Hocking,
We are so pleased to hear about your positive experience finding the perfect holiday within your budget and specific needs. We are glad our team could assist with travel insurance and medical screening, making the booking process a dream. Thank you for your kind words.
Kind Regards
Hays Travel Birkenhead
Reply from Hays Travel - Birkenhead Grange Rd
Samantha carrington,
We appreciate your kind words. We are so glad you had a positive experience with us.
Kind Regards
Hays Travel Birkenhead
Friendly staff had no problem with any…
Friendly staff had no problem with any questions that were asked and everything was easy to understand
August 2, 2025
Reply from Hays Travel - Birkenhead Grange Rd
Kristian bentley,
We're so glad you found our team friendly and helpful. Thank you for your kind words!
Kind Regards
Hays Travel Birkenhead
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