Very good service from all the staff at Hays Travel Birkenhead particularly a from a lady named Leah she explained everything in detail about our cruise holiday , first class service.
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See what reviewers are saying
The staff are so friendly. They listen to your requests and match a holiday to suit your budget, offering great value for money. The holiday package is explained in detail, tickets and itinerary prov... See more
Company replied
Happy friendly very helpful staff, feeling like nothings too much trouble to the staff, getting us the holiday we want all in all a loveley experience.
Company replied
Assistant Helen listenedto our requirements and came up with three choices of interest to us and one just fitted what we were looking for . Having worked in sales myself she was spot on by offering... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
208/210 Grange Road, CH41 6EA, Birkenhead, United Kingdom
- 01514386593
4.9
Excellent
698 reviews
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Excellent service
My wife and I visited to enquire about holidays for our respective 50th birthdays this year.
Upon entering the store, we were directed to Georgia, who took notes and started searching straight away.
Georgia took a vested interest in our search ideas as we are not well travelled.
I was kept up to date regularly right up to booking.
Excellent service.
January 3, 2026
Reply from Hays Travel - Birkenhead Grange Rd
Thank you so much for your lovely review. It was a pleasure helping you plan such special birthday trips, and I’m glad I could make the process easy and enjoyable. Thank you for choosing me — I hope you have an amazing time. Georgia :)
Always great service with hays.
January 8, 2026
Reply from Hays Travel - Birkenhead Grange Rd
We appreciate your kind words; we are so happy to hear you consistently receive great service from our team.
Booked a wonderful trip to Thailand…
Booked a wonderful trip to Thailand 🇹🇭!!! Couldn’t be happier 😍
January 10, 2026
Reply from Hays Travel - Birkenhead Grange Rd
We're so happy to hear that you enjoyed booking your Thailand trip with us! We appreciate your positive feedback and hope you have fun!
Staff always friendly and helpful
Staff always friendly and helpful. We find all staff very professional.
December 31, 2025
Reply from Hays Travel - Birkenhead Grange Rd
We appreciate your kind words! We are so happy to hear that you find our staff friendly, helpful, and professional. Thanks for the feedback.
Reply from Hays Travel - Birkenhead Grange Rd
We're glad we could help! Thank you for your positive feedback; it means a lot to us. Charleigh :)
Halle was very helpful and pleasant…
Halle was very helpful and pleasant with our booking
December 31, 2025
Reply from Hays Travel - Birkenhead Grange Rd
We appreciate you taking the time to leave us such a great review. We are happy to hear that your booking experience was pleasant.
Fantastic experience
Fantastic experience, great knowledge, Helen from the Birkenhead store was really helpful made it very easy to choose our holiday,always book my holiday with hays travel they never disappoint
January 7, 2026
Reply from Hays Travel - Birkenhead Grange Rd
We're happy to hear that you had a fantastic experience! It's great to know that our team made it easy to choose your holiday. Thank you for your continued trust and positive feedback.
Helen was great
Helen was great, very knowledgeable and tried her best in getting us the best deal, checking the map for the best areas.
January 6, 2026
Reply from Hays Travel - Birkenhead Grange Rd
We're happy to hear that you had such a positive experience! We appreciate you acknowledging the effort to find the best deal and areas for you.
Very good customer service and patient…
Very good customer service and patient with me as sent few diff places over for quotes
January 4, 2026
Reply from Hays Travel - Birkenhead Grange Rd
We appreciate your positive feedback and are so glad we could provide patient customer service while assisting you with quotes.
Excellent customer focused service
Charleigh took plenty of time listening to our needs and budget, and checking out reviews at various resorts and hotels to ensure we booked the ideal holiday
We did not feel rushed and felt valued.
We came out happy in the knowledge that we will have a wonderful holiday at a resort hotel that fits our needs perfectly
December 31, 2025
Reply from Hays Travel - Birkenhead Grange Rd
We're so happy to hear that you felt valued and that we could help you find the ideal holiday within your budget. It's great to know that the time we spent checking reviews helped you book the perfect resort.
Reply from Hays Travel - Birkenhead Grange Rd
We appreciate you taking the time to share your experience with us, and we are so glad that you found our service helpful.
Great service
Clear friendly advice and professional manner. Made experience of booking easy and took the stress out of booking
December 24, 2025
Reply from Hays Travel - Birkenhead Grange Rd
We appreciate you taking the time to share your experience. We're so glad to hear that our advice and professional manner made booking easy and stress-free for you. Thank you, Charleigh.
Excellent professional service
Excellent professional service. Would highly recommend Hays travel.
December 19, 2025
Reply from Hays Travel - Birkenhead Grange Rd
Thank you for such a lovely review, it was a pleasure to get you booked and i am so pleased you left happy. James
From the moment I entered the shop the…
From the moment I entered the shop the young staff member made me feel at ease and showed patience in identifying a suitable hotel for a short break in Paris.
The whole experience was easy but thorough.
December 6, 2025
Reply from Hays Travel - Birkenhead Grange Rd
Thank you for such a lovely review, it was a pleasure to get you booked and i am so pleased you left happy. Amelia
Booking experience The staff are friendly and helpful
The staff are friendly and helpful. The office is cozy.
December 10, 2025
Reply from Hays Travel - Birkenhead Grange Rd
Thank you for the review it was a pleasure to book your holiday. Amelia :)
Leah was great and went through each…
Leah was great and went through each step clearly with me.
December 3, 2025
Reply from Hays Travel - Birkenhead Grange Rd
I'm so glad you were happy with everything, its always a pleasure. Thank you for booking with us again! :)
Reply from Hays Travel - Birkenhead Grange Rd
Thanks for the lovely feedback. It was a pleasure booking your holiday for you. Thanks Leah:)
Customer service halle wad fantastic …
Customer service halle wad fantastic as was karen
November 30, 2025
Reply from Hays Travel - Birkenhead Grange Rd
Thanks for the lovely feedback. It was a pleasure booking your family holiday for you. Thanks Helen :)
Great visit went a way with what looks…
Great visit went a way with what looks like a great holiday 2 weeks in tunisia ..young lady was very helpful with her knowledge of the area
November 29, 2025
Reply from Hays Travel - Birkenhead Grange Rd
Thank you for the lovely feedback. It was a pleasure booking your holiday for you.
very nice staff and helped very much
November 27, 2025
Reply from Hays Travel - Birkenhead Grange Rd
Thank you for the lovely feedback. It was a pleasure booking your holiday for you.
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