Very good service from all the staff at Hays Travel Birkenhead particularly a from a lady named Leah she explained everything in detail about our cruise holiday , first class service.
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See what reviewers are saying
The staff are so friendly. They listen to your requests and match a holiday to suit your budget, offering great value for money. The holiday package is explained in detail, tickets and itinerary prov... See more
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Happy friendly very helpful staff, feeling like nothings too much trouble to the staff, getting us the holiday we want all in all a loveley experience.
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Assistant Helen listenedto our requirements and came up with three choices of interest to us and one just fitted what we were looking for . Having worked in sales myself she was spot on by offering... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
208/210 Grange Road, CH41 6EA, Birkenhead, United Kingdom
- 01514386593
4.9
Excellent
698 reviews
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Hays Birkenhead. Great experience
My wife and i ventured into Hays in Birkenhead. We already knew we wanted to travel to Rhodes in Greece but unsure which area, location but we wanted it to be a family run hotal in a quite area.
Upon entering Hays, we were welcomed in and dealt with immediately. We offered our thoughts and the lady who helped us was very helpful. We were offered a number of great options that fell into our budget. The whole process seemed like minutes and we left very happy that we had secured our holiday that met all our needs.
Thank you and we will use Hays in the future without doubt.
February 1, 2026
Reply from Hays Travel - Birkenhead Grange Rd
customer,
We're so happy to hear that we could help you find the perfect family-run hotel in Rhodes! It's great to know that you were welcomed and that the process was quick and easy. We appreciate your feedback and look forward to assisting you again in the future.
Hays Travel
Very impressed with Hays travel
We were very impressed with Hays travel especially your helpful assistant Georgia.
Her friendly manner, knowledge and understanding helped us to find the right hotel that suited our needs and at a great price!
We went away thrilled with our choice and will definitely recommend Hays travel to our friends and family.
February 5, 2026
Reply from Hays Travel - Birkenhead Grange Rd
Mr Kenneth Garner,
We appreciate your kind words! We're so happy we could find the perfect hotel for your needs. It's great to hear you were thrilled with your choice, and we appreciate your recommendation!
Hays Travel
They spent a lot of time researching…
They spent a lot of time researching what I was looking for, and as I was a first time abroad for many years, this was a great help. Nothing was too much trouble Also being over 70 the also checked whether the accommodation was suitable. Great.
February 3, 2026
Reply from Hays Travel - Birkenhead Grange Rd
Hi Roy, We're happy to hear that our research was helpful for your first trip abroad in many years. It's great to know that we could ensure your accommodation was suitable and that nothing was too much trouble. Thank you for your positive feedback!
Helen
Hays Travel
Reply from Hays Travel - Birkenhead Grange Rd
We appreciate you taking the time to share your experience with us, and we are so glad to hear that our staff were helpful and polite. Halle :)
Helpful friendly expert advice
Helpful friendly expert advice. Listen to what your needs are where you want to go and what you want from your holiday. Nothing was to much trouble, made the whole experience enjoyable. Have been to Hays in Birkenhead before and James remembered me, would not go anywhere else
January 29, 2026
Reply from Hays Travel - Birkenhead Grange Rd
MsKarenAllen,
We appreciate you taking the time to leave us such a wonderful review. We're so glad that you find our advice helpful and that we make your experience enjoyable. It's great to hear you would recommend us!
Hays Travel
Helen was fantastic and very helpful
January 27, 2026
Reply from Hays Travel - Birkenhead Grange Rd
Toni,
We appreciate your positive feedback; we are so happy to hear that you felt supported and valued during your experience.
Hays Travel
We booked our holiday with Charleigh
We booked our holiday with Charleigh, Birkenhead branch she was so helpful explaining and giving us information regarding the holiday we were booking for May 2026.
She was able to tell me that we as a family had booked 21 holidays to date.
January 25, 2026
Reply from Hays Travel - Birkenhead Grange Rd
Kim Leavy,
We're happy to hear that the booking experience for your holiday in May 2026 was so helpful and informative. It's great to know that you appreciated the details about your family's booking history.
Hays Travel
sorted out my holiday
January 24, 2026
Reply from Hays Travel - Birkenhead Grange Rd
Mr Derek Farr,
We're glad we could help you arrange your holiday plans. Thank you for your positive feedback; it means a lot to us.
Hays Travel
We have completed trust in Helen
We have completed trust in Helen, and she
helps us search and choose our hols
January 17, 2026
Reply from Hays Travel - Birkenhead Grange Rd
MRS LUNAM,
We appreciate your trust and are so glad we can help you search for your perfect holidays. Thank you for your kind words!
Hays Travel
Pleasant friendly and knowledgeable…
Pleasant friendly and knowledgeable staff. The shop was clean tidy and spacious. Our advisor Charleigh was so helpful and had lots of useful tips and background information on our holiday choices. After usually booking holidays myself and spending ages going through internet pages it was enjoyable letting someone else do it for us and so quickly.
January 23, 2026
Reply from Hays Travel - Birkenhead Grange Rd
So so Sally,
We appreciate you sharing your experience. We're so glad to hear our advisor was helpful and provided useful information. It's great that you enjoyed letting us handle your holiday booking!
Charleigh :)
Reply from Hays Travel - Birkenhead Grange Rd
Susan,
We appreciate your feedback and are so happy to hear that our staff were friendly and helpful during your visit with us!
Hays Travel
Halle was friendly and knowledgeable…
Halle was friendly and knowledgeable and went out of her way to find alternatives.
January 14, 2026
Reply from Hays Travel - Birkenhead Grange Rd
Donna,
We are so happy to hear that you had such a positive experience with our team member Halle and their helpful assistance.
Hays Travel
The help from Halle at Birkenhead was…
The help from Halle at Birkenhead was astounding. I will never use another travel agent other than Hays again
January 18, 2026
Reply from Hays Travel - Birkenhead Grange Rd
MRDARRENCHEETHAM,
We're happy to hear that you had such an astounding experience. We appreciate your kind words and are delighted that we could be of assistance to you.
Hays Travel
Reply from Hays Travel - Birkenhead Grange Rd
Thank you for your kind review! Georgia :)
All the team we spoke to were…
All the team we spoke to were excellent.Georgia was brilliant,Really helpful, honest and clear . Great work
January 17, 2026
Reply from Hays Travel - Birkenhead Grange Rd
We are happy to hear that the team provided excellent service! We appreciate your positive feedback regarding the helpful and clear assistance you received.
Reply from Hays Travel - Birkenhead Grange Rd
Thank you for your lovely review. It was a pleasure to book your holiday :)
1st time using Hays Travel
Staff very helpful and knowledgeable, made my visit easy and straightforward.
January 15, 2026
Reply from Hays Travel - Birkenhead Grange Rd
We appreciate you sharing your positive experience. We're so glad that our staff made your visit easy and straightforward!
Reply from Hays Travel - Birkenhead Grange Rd
We appreciate you taking the time to leave us such a wonderful review; we are so happy to hear that you found our team member helpful.
Fab from the start
Collett was great greeted us with a smile booked our hokiday and gave us s great price and made us feel at ease i would reccomend Hays trafel Birkenhead to everyone you wont be dissapointed
January 13, 2026
Reply from Hays Travel - Birkenhead Grange Rd
We're happy to hear that you were greeted with a smile and felt at ease while booking your holiday. Thank you for recommending Hays Travel Birkenhead!
Reply from Hays Travel - Birkenhead Grange Rd
Thanks for the lovely feedback it was a pleasure booking your holiday for you.
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