Very good service from all the staff at Hays Travel Birkenhead particularly a from a lady named Leah she explained everything in detail about our cruise holiday , first class service.
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See what reviewers are saying
The staff are so friendly. They listen to your requests and match a holiday to suit your budget, offering great value for money. The holiday package is explained in detail, tickets and itinerary prov... See more
Company replied
Happy friendly very helpful staff, feeling like nothings too much trouble to the staff, getting us the holiday we want all in all a loveley experience.
Company replied
Assistant Helen listenedto our requirements and came up with three choices of interest to us and one just fitted what we were looking for . Having worked in sales myself she was spot on by offering... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
208/210 Grange Road, CH41 6EA, Birkenhead, United Kingdom
- 01514386593
4.9
Excellent
698 reviews
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Very helpful got exactly what we needed…
Very helpful got exactly what we needed great team
March 27, 2026
Reply from Hays Travel - Birkenhead Grange Rd
Peter,
We appreciate your positive feedback and are so happy we could provide you with exactly what you needed with our great team!
Kind regards
Alison
Hays Travel
Pontefract
From the moment we stepped through the…
From the moment we stepped through the door staff were great. Sarah was very helpful and friendly
March 26, 2026
Reply from Hays Travel - Birkenhead Grange Rd
Mrs Linda Purfield,
We appreciate your kind words! We're so happy to hear that our team made a positive impression from the moment you walked in.
Kind regards
Alison
Hays Travel
Pontefract
Excellent customer service from both…
Excellent customer service from both James & Charlie - so professional and knowledgeable- give them both a rise and a bonus
March 25, 2026
Reply from Hays Travel - Birkenhead Grange Rd
Keiron Fox,
We appreciate your positive feedback and are so glad you were impressed with the team's professionalism and knowledge. We value your comments.
Kind regards
Alison
Hays Travel
Pontefract
Absolutely brilliant service staff are…
Absolutely brilliant service staff are so friendly and also funny especially little James but like to thank the whole team who help us out all the time.
March 25, 2026
Reply from Hays Travel - Birkenhead Grange Rd
Christopher,
We are so happy to hear that you find our team friendly and helpful. We appreciate your kind words and are grateful for your continued support!
Kind regards
Alison
Hays Travel
Pontefract
Amelia was brilliant and very…
Amelia was brilliant and very knowledgable told us everything we needed to know and much more. Left us feeling relaxed and knowing she was there to help until our cruise
5 STAR AMELIA
March 23, 2026
Reply from Hays Travel - Birkenhead Grange Rd
Amanda Rathbone,
We appreciate you taking the time to share your experience. We're so happy to hear that you found our team member brilliant and knowledgeable and that we left you feeling relaxed.
Kind regards
Alison
Hays Travel
Pontefract
I find all the staff in the Birkenhead…
I find all the staff in the Birkenhead store hard working pleasant and will take time to find the holiday that we want.
I always go to Helen and Sara who are so patient
March 22, 2026
Reply from Hays Travel - Birkenhead Grange Rd
Lynda Langerhuizen,
We appreciate you taking the time to share your kind words about our team's dedication in Birkenhead. We're happy to hear that our team's patience is valued.
Kind regards
Alison
Hays Travel
Pontefract
hays travel - the best
The staff who dealt with my travel insurance, were very helpful and courteous. No complaints here.
March 18, 2026
Reply from Hays Travel - Birkenhead Grange Rd
Erica,
We appreciate your review and are so glad the staff were helpful and courteous while assisting you with your travel insurance needs.
Kind regards
Alison
Hays Travel
Pontefract
I have booked with Hayes before and…
I have booked with Hayes before and travel agent Sarah at Birkenhead branch is very efficient and does her best to meet my needs
Sarah is warm and approachable and always gets the best travel deal.
I always feel confident booking through Hayes and would recommend.
March 13, 2026
Reply from Hays Travel - Birkenhead Grange Rd
Carmel Shannon,
We appreciate you sharing your experience with us. We're happy to hear that our travel agent is efficient, approachable, and meets your needs. We're glad you feel confident booking through us and thank you for recommending our services.
Kind regards
Hays Travel
Great service again friendly yet still…
Great service again friendly yet still professional every thing covered were seen by an apprentice advisor it is great that you offer training to the next generation
March 13, 2026
Reply from Hays Travel - Birkenhead Grange Rd
Mary Fellows,
We appreciate you taking the time to leave us such a wonderful review! We're so happy to hear that you were pleased with our friendly and professional service and our training program.
Kind regards
Alison
Hays Travel
Pontefract
Reply from Hays Travel - Birkenhead Grange Rd
Louise Robinson,
We're happy to hear that you found exactly what you wanted. Thank you for your positive feedback; we appreciate it.
birkenheadgrange, Hays Travel
Excellent service from manager who…
Excellent service from manager who spent 2 hours sorting our travel plans for this year and next year, unbeatable service. Well done Birkenhead
March 15, 2026
Reply from Hays Travel - Birkenhead Grange Rd
William Seville,
We appreciate your fantastic 5-star review! We are so glad we could provide unbeatable service while helping you sort out your travel plans. Thank you for your feedback.
Kind regards
Alison
Hays Travel
Pontefract
Our agent Halle was brilliant
Our agent Halle was brilliant. We were able to do everything over the phone. She gave us daily updates and options.
March 11, 2026
Reply from Hays Travel - Birkenhead Grange Rd
Amanda Martin,
We appreciate you sharing your wonderful experience. We're happy to hear that we provided you with excellent service and daily updates over the phone.
Kind regards
Alison
Hays Travel
Pontefract
Friendly and informative staff
Friendly and informative staff, very helpful. Fourth time using Hays Birkenhead for booking holidays. Definitely recommend.
March 9, 2026
Reply from Hays Travel - Birkenhead Grange Rd
Denise Perry,
We appreciate you taking the time to share your kind words. We're so happy to hear that you found our team helpful and informative.
birkenheadgrange, Hays Travel
Reply from Hays Travel - Birkenhead Grange Rd
Denise,
We are happy to consistently provide a good service, and we appreciate your positive feedback very much.
birkenheadgrange, Hays Travel
lovely experience
booking was easy , relaxed, helpful and knowledgeable helped with extras too.
one of the the better stores on the wirral
February 22, 2026
Reply from Hays Travel - Birkenhead Grange Rd
Hi Anita ,
We're happy to hear that your booking experience was easy, relaxed, and helpful. We appreciate your feedback!
Team Birky :)
Reply from Hays Travel - Birkenhead Grange Rd
Hi Ian, thank you for your kind review! We're glad we were able to help you out. Team Birky :)
Sarah was very professional went…
Sarah was very professional went through every option to get what we wanted very polite from the minute we walked through the door first time we booked with hays well recommended
February 22, 2026
Reply from Hays Travel - Birkenhead Grange Rd
John Connor,
We appreciate you taking the time to leave us such a fantastic review. We are so happy to hear that you found our service professional and helpful, and we appreciate your recommendation.
birkenheadgrange, Hays Travel
The staff was great
The staff was great. Listening to what we wanted and got us exactly that with advice and answering all our questions
February 21, 2026
Reply from Hays Travel - Birkenhead Grange Rd
Susan,
We appreciate you sharing your experience! We are so pleased to hear that our staff provided great advice and answered all of your questions.
Birkenhead Grange, Hays Travel
Helpful friendly and knowledgeable staff
February 12, 2026
Reply from Hays Travel - Birkenhead Grange Rd
Sian Jenkins,
We appreciate you taking the time to share your positive experience with our team; we are delighted to hear it.
birkenheadgrange, Hays Travel
Amelia was brilliant
Amelia was brilliant ! She understood what we wanted and provided us with exactly that ! She’s very professional, friendly and greeted us with a smile.
We managed to sort out our travel insurance with some help and grabbed our currency whilst there and was very happy with the lovely lady who served us.
February 9, 2026
Reply from Hays Travel - Birkenhead Grange Rd
Hi Karen, Thank you for the lovely review. I am glad I was able to help to help you find what you exactly were wanting. I hope you have a wonderful time. Amelia :)
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