We love using the Birtley shop as Molly is always attentive, taking down our holiday requirements and then a few days later giving us some options so that we can choose which option works for us. We... See more
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Very good experience,so easy from beginning to end. Imogen was so nice. We always booked with hays travel but recently been Booking on line,found it very stressful,so thankyou hays travel for still... See more
Company replied
As always, Imogen and the team at Birtley managed to secure another long haul reservation for me and this time at very short notice! Imogen is so patient and I’m sure goes above and beyond to... See more
Company replied
We use Hays Travel Birtley at least twice a year to book holidays the staff are always brilliant. Molly who helped arrange our latest holiday, also arranged our last trip and remembered where we wen... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
4 Arndale House Durham Road, DH3 2PG, Birtley, United Kingdom
- 0191 4106677
4.9
Excellent
523 reviews
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Excellent service
We love using the Birtley shop as Molly is always attentive, taking down our holiday requirements and then a few days later giving us some options so that we can choose which option works for us. We did all the staff in Birtley to be friendly , helpful and they always return our calls .
July 23, 2026
Reply from Hays Travel - Birtley
Thanks for such a lovely review Paul! It's always a pleasure to help you get your holidays booked!
Molly :-)
Very good experience,so easy from…
Very good experience,so easy from beginning to end.
Imogen was so nice.
We always booked with hays travel but recently been
Booking on line,found it very stressful,so thankyou hays travel for still being there
July 23, 2026
Reply from Hays Travel - Birtley
Thanks for such a lovely review! It was a pleasure to help you get your holiday booked!
Imogen :-)
Staff very pleasant and…
Staff very pleasant and welcoming.Although we had been to the resort before we were given new info.All together a pleasant and professional experience.
July 22, 2026
Reply from Hays Travel - Birtley
Thank you for your lovely review! I hope you have a great time away :)
Thanks, Molly :)
As always another exceptional customer focussed experience
As always, Imogen and the team at Birtley managed to secure another long haul reservation for me and this time at very short notice!
Imogen is so patient and I’m sure goes above and beyond to be so helpful in meeting the holiday spec I’d like.
The Birtley store team is always friendly and welcoming; and as a customer I’ve always felt comfortable in visiting the store.
Many thanks once again to Imogen in putting together another exceptional long haul holiday for me.
July 21, 2026
Reply from Hays Travel - Birtley
Thanks once again for leaving such a kind review!!
It's always a pleasure to book your holidays!
I hope you both have an amazing time away and thank you for the chocolates!
Kind regards,
Imogen :)
Reply from Hays Travel - Birtley
Thanks for booking with us Gail, and for leaving such a lovely review :-)
The Hays Birtley team
Always a pleasure to go into my local…
Always a pleasure to go into my local branch and book holidays. Staff are so helpful and knowledgeable, customer service is always impeccable. Thank you girls in Birtley Branch.
July 11, 2026
Reply from Hays Travel - Birtley
Thanks for leaving us such a lovely review! We're always pleased to help you get your holidays sorted :-)
The Hays Birtley team
Reply from Hays Travel - Birtley
Thanks Kevin, it was a pleasure to get your holiday booked for you :-)
Claire & the team at Hays Birtley
Friendly efficient service
July 11, 2026
Reply from Hays Travel - Birtley
Thanks for the lovely review David, hope you have an amazing holiday :-)
Molly
Fantastic as always
Fantastic as always. Welcoming and professional staff for booking holidays, flights or sorting currency. Can’t single out member of staff - they are all amazing, know their customers and provide amazing in store and after care experience, taking all the stress out of planning.
July 2, 2026
Reply from Hays Travel - Birtley
Aw thank you for leaving such a lovely review!
It's always a pleasure to book both of you!!
We hope you have a fab time away!
Kind regards,
Team Birtley :)
The response to my enquiry was amazing…
The response to my enquiry was amazing with Claire’s offer of an alternative even better hotel without even asking was welcomed and booked! Thanks Claire much appreciated!
June 27, 2026
Reply from Hays Travel - Birtley
Thanks Dawn, we're so pleased to have helped you again with finding the right holiday!
Jill, Claire & the team at Hays Birtley
as soon as I walked in the shop the…
as soon as I walked in the shop the girls were lovely i was served by Jill she put me at ease as I am going on holiday by myself for the first time .she was very helpful with choosing my holiday nothing was a bother to her so glad I went into hay's travel birtley and recomend it to everyone ..
June 28, 2026
Reply from Hays Travel - Birtley
Aww Thank you for your lovely review Ann, it was my absolute pleasure getting you booked up and i know your going to have the most amazing holiday !!! Thank you once again Jill
Everything so easy to sort out
Everything so easy to sort out , very friendly staff Claire!! was great in finding the right holiday for us , to the price we wanted to pay , which we are very happy about many thanks looking farward to our holiday
June 26, 2026
Reply from Hays Travel - Birtley
Thanks for such a lovely review! So pleased we found you a great holiday :-)
Claire, Jill and the Hays Birtley team
The staff in my local hays travel store…
The staff in my local hays travel store are very friendly and nothing is to much trouble for them,
June 24, 2026
Reply from Hays Travel - Birtley
Thank you so much for leaving your lovely review!
I hope you both have a lovely time away!
Kind regards,
Imogen :)
Very welcoming helpful and sincere
Very welcoming helpful and sincere. Made booking easy
June 25, 2026
Reply from Hays Travel - Birtley
Thank you so much for leaving your lovely review!
I hope you have a fab holiday and hope to book you all again in the future.
Kind regards,
Imogen :)
Reply from Hays Travel - Birtley
Thank you so much for leaving your lovely review!
I hope you have a lovely time away!!
Kind regards,
Imogen :)
Booking a cruise
Staff were very helpful and went through the booking process thoroughly. The service was very professional and couldn't falter.
June 24, 2026
Reply from Hays Travel - Birtley
Thank you for the review, i am pleased Molly got you all booked up. Have a fab holiday, Jill and the team
Very helpful
June 16, 2026
Reply from Hays Travel - Birtley
Thank you for the review Helen, pleased we managed to get you booked up !! Jill and the team
Highly Recommend
Excellent service from Claire in organising our upcoming trip to New York, providing lots of options for us to consider. She went over and above ensuring that we secured the right flights and hotel location to fit our needs as a family.
Highly recommend
June 21, 2026
Reply from Hays Travel - Birtley
Thank you for the lovely review Suzanne, pleased we managed to get you sorted on your amazing holiday, Thank you once again for booking - Jill, Claire and the team
Excellent service by Imogen got…
Excellent service by Imogen got exactly what I wanted , will go to Birtley every time
June 9, 2026
Reply from Hays Travel - Birtley
Thank you for the lovely review, Jill and the team
Reply from Hays Travel - Birtley
Thank you for the lovely review, Jill and the team
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