Hays Travel - Birtley Reviews 

We popped in to the Birtley branch to see what our options were for a last minute deal, we were attended too by Molly, who despite the apprentice label on her tag handled us like an experienced agent.

She chatted with us about all our requirements taking her notes, then spent time pulling together some options, she knew getting us a good selection may take time so offered we could leave and return. We stayed and enjoyed chatting with Molly and Alex while we waited.

And bless them they endured our cheesy jokes with aplomb!

Molly found us some great options. And offered to save them in our profile so we could head home and discuss.

We returned the next day to pull the trigger. Where another member of staff ( who's name we didn't catch unfortunately) was able to pull up our options and managed to complete the booking immediately.

We had confirmations for fast I didn't even notice them arrive on my phone. With support laid out ahead to ensure we knew of our currency options.

A brilliant store, lovely staff and somewhere we'll certainly try again

Molly was great , listening to what we wanted from our holiday and finding us a great deal

Helpful staff we got everything we needed

It was quick and easy.

We use Hays Travel Birtley at least twice a year to book holidays the staff are always brilliant. Molly who helped arrange our latest holiday, also arranged our last trip and remembered where we went and our preferences. She is a shining example of a knowledgeable and professional travel agent.She is also very pleasant and a overall nice person

The staff in the Birtley branch are always lovely and friendly. Molly was very patient with us and found us a good deal for our holiday later this year.

Staff are always friendly and helpful. Excellent service. Found us a holiday at a reasonable price. I can’t praise them enough

Great experience Molly was so helpful
Researched what we needed

Very helpful and explained everything I need to know to book a holiday.

Amazing once again!! I won't go anywhere else!! Claire and the team do a fantastic job and I feel like I definitely came away with the best deals :) thanks again!!

The whole team at Birtley have been exceptional.
Tremendous service and attention to detail.

A lovely lady named Jill was an amazing help with booking my family holiday. Very polite and explained everything to me. More than happy with the service Jill provided and now have our dream holiday booked!

Service was great and friendly helpful staff

Efficient, pleasant first class service from Imogen.

Great customer service

As usual aii the staff at BIRTLEY branch were excellent. Nothing was a problem. Keep up the good work.

Always Helpful staff .

We had Jill helping us out and booking our holiday. She was very helpful and made the whole experience brilliant. I will definitely be using them again to book more holidays

Jill was excellent i knew where we wanted to go and she got us the best price

Very pleasant staff and holiday sorted very professionally and quickly by lovely young lady Molly. Thank you.