All the team at Hays travel Birtley went above and beyond to help us. They Tailor make our holiday to Japan taking in all our requirements and made us feel at ease as they were all very polite and fri... See more
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The service I received from entering and leaving was first class. Felt comfortable and not stressed, no pressure to by buy anything extra ( insurance, currency, seats). The agent was professio... See more
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We use Hays Travel Birtley at least twice a year to book holidays the staff are always brilliant. Molly who helped arrange our latest holiday, also arranged our last trip and remembered where we wen... See more
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We were greeted by Molly who was very helpful and once we decided on a destination she looked at all different ways to help keep to our budget. Ended up booking the holiday we wanted there and then so... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
4 Arndale House Durham Road, DH3 2PG, Birtley, United Kingdom
- 0191 4106677
4.9
Excellent
541 reviews
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Reply from Hays Travel - Birtley
Thank you for your lovely review I am so pleased we managed to get you booked!! Many Thanks Jill
Gold service every time
I have been using hays Birtley for a number of years I find the girls/ladies so helpful very cheerful and exceptionally friendly
April 1, 2025
Reply from Hays Travel - Birtley
Aww Thank you! we love our work and its lovely to hear it comes across to our customers, we can't wait to see you back in branch soon, Many Thanks Jill
The most professional hats birtley polite & go above…
The most professional polite & go above & beyond lovely team they are
April 1, 2025
Reply from Hays Travel - Birtley
Aww what a lovely review, we are so pleased we managed to get you booked and we can't wait to have you back in store !!! Many Thanks Jill
Reply from Hays Travel - Birtley
Thank you for you review we hope to see you in branch again very soon ! Many Thanks Jill
Customer Service
Jill was 1st class from the beginning of the communication to me finally booking the holiday. 100% recommend
March 18, 2025
Reply from Hays Travel - Birtley
What a lovely review, thank you so much, you're going to have the most AMAZING time and I can't wait to hear all about it !! Many Thanks Jill
A personal touch by all the staff who…
A personal touch by all the staff who took a real interest in our requirements for a holiday.
March 21, 2025
Reply from Hays Travel - Birtley
Wow, thank you for your lovely review, we hope you have an amazing holiday, don't forget to pop in and tell us all about it, Many Thanks Jill
Fab customer service
March 2, 2025
Reply from Hays Travel - Birtley
Lovely review, thank you so much, Jill Hays Birtley
Great customer service
The team at Hays, Birtley emailed me to ask if we would like to book again this year and if they could assist, when I emailed and gave specifications and information, Jill emailed back with options. We booked the next day which was do efficient and personal to our needs.
Great team, very helpful.
March 1, 2025
Reply from Hays Travel - Birtley
Hi, Thank you so much for your lovely review, I am very proud you trusted me with such a memorable holiday for your family ! have the best time and we hope to see you again soon, Many Thanks Jill
Customer review
I booked Iceland+ New York with Megan and she was fab! She managed to accommodate to all my needs and wants and gave me excellent options and attractions to go to while I’m away. Also fab customer service from the girls when I initially went into the branch the first time regarding this booking
February 25, 2025
Reply from Hays Travel - Birtley
Thank you so much for your lovely review Hannah it was a pleasure to book your holiday!
Megan :)
Young lady was very helpful in the…
Young lady was very helpful in the birtley shop thanktou for your help
February 12, 2025
Reply from Hays Travel - Birtley
Thank you so much for your lovely review Wayne, we hope you visit us again for your next holiday :) Many Thanks Jill Branch Manager
The staff were very helpful in…
The staff were very helpful in providing additional information when booking a city break.
February 2, 2025
Reply from Hays Travel - Birtley
Thank you for your review Alan, it was my pleasure and i hope you have a lovely holiday, many thanks Jill
The person who dealt with me was…
The person who dealt with me was professional and knowledgeable and made the whole process easy.
February 8, 2025
Reply from Hays Travel - Birtley
Thank you so much for your lovely review. Jill Branch Manager
Professional friendly Service
The service was delivered in a relaxed but professional manner. Imogen introduced her colleague (apprentice) and clearly described the options available and dealt with our queries thoroughly. We were very pleased with the outcome of our visit and are looking forward to our holiday
February 8, 2025
Reply from Hays Travel - Birtley
Thank you so much for your lovely review! I hope you both have a fab cruise and hope to book more holidays for you both in the future! :)
Thanks, Imogen
What a great experience
The Birtley team respond so rapidly to your enquiries. Excellent customer service, coupled with superb travel knowledge, warm friendly attitude make dealing with the team a joyful experience. Highly recommend
February 3, 2025
Reply from Hays Travel - Birtley
Thank you for your amazing review and i am so pleased we made booking your holiday such a lovely experience, thank you again, Jill Branch Manager
Excellent and professional service at…
Excellent and professional service at the birtley branch. Well done ladies and thank you.
January 30, 2025
Reply from Hays Travel - Birtley
What a lovely review, thank you so much for your kind words and we hope to see you back in branch soon, Jill Branch Manager
Hayes Travel
Hayes Travel - Birtley is our local agent and from start to finish have been outstanding.
Imogen has looked after us impeccably: showing great patience in dealing with our chopping and changing and leaving no stone unturned to find us the holiday we were looking for. Big thanks to Imogen and the team…
Penny Lydia & Alan
January 30, 2025
Reply from Hays Travel - Birtley
Thank you so much for your lovely review about Imogen, you most definitely are like family and we couldn't be prouder you trusted Imogen again with your holiday... we can't wait to hear all about it on your return !! Jill Branch Manager
The girls were so
The girls were so
Very helpful, polite and done the best they could
For me
Highly recommend
January 30, 2025
Reply from Hays Travel - Birtley
Thank you so much for your lovely review!! We are so happy we got to book your holiday we hope you have the most amazing time !! Jill Branch Manager
Reply from Hays Travel - Birtley
Thank you for leaving a lovely review, we are so pleased you were happy with our service ! Many Thanks Jill
Very precise
The lady I was dealing with was very precise, got my holiday needed in no time at all, she was a very pleasant lady too.
January 11, 2025
Reply from Hays Travel - Birtley
Thank you for taking the time to leave a lovely review!
I hope you have a fab time away and hope to book you again in the future!
Thanks, Imogen :)
Very helpful and friendly
Very helpful and friendly, answered every question in detail and couldn't do more to help me.
January 7, 2025
Reply from Hays Travel - Birtley
Thank you so much for taking the time to leave such a lovely review! Many Thanks, Jill - Branch Manager
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