All the team at Hays travel Birtley went above and beyond to help us. They Tailor make our holiday to Japan taking in all our requirements and made us feel at ease as they were all very polite and fri... See more
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The service I received from entering and leaving was first class. Felt comfortable and not stressed, no pressure to by buy anything extra ( insurance, currency, seats). The agent was professio... See more
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We use Hays Travel Birtley at least twice a year to book holidays the staff are always brilliant. Molly who helped arrange our latest holiday, also arranged our last trip and remembered where we wen... See more
Company replied
We were greeted by Molly who was very helpful and once we decided on a destination she looked at all different ways to help keep to our budget. Ended up booking the holiday we wanted there and then so... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
4 Arndale House Durham Road, DH3 2PG, Birtley, United Kingdom
- 0191 4106677
4.9
Excellent
541 reviews
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Megan was very able to answer all my…
Megan was very able to answer all my questions even though I am an experienced traveller.
July 18, 2025
Reply from Hays Travel - Birtley
I'm so pleased to hear we managed to get you sorted ! Have a lovely holiday, Thank you Jill and the team
Great service very helpful not pushy at…
Great service very helpful not pushy at all nice and relaxed to choose your holiday
July 15, 2025
Reply from Hays Travel - Birtley
Thank you for your lovely review, thanks Jill and the team
Friendly informative staff
Friendly staff always ready to help and go out of their way to ensure satisfied customer. I will return.
July 4, 2025
Reply from Hays Travel - Birtley
Thank you for your lovely review, it was lovely to meet both yourself and your lovely husband and we can't wait to see you in store again soon, thank you Jill and the Team (and Joanne)
The girl I seen was very helpful in…
The girl I seen was very helpful in every way. Very knowledgeable at her job and efficient
Very pleased
June 12, 2025
Reply from Hays Travel - Birtley
Thank you for such a lovely review Christine! We were very happy to help!
Imogen at Birtley branch was helpful as…
Imogen at Birtley branch was helpful as usual and our booking was completed quickly and professionally.
Always go to Hays
July 2, 2025
Reply from Hays Travel - Birtley
Thank you for your lovely review of Imogen. We hope you have a fabulous holiday and that we see you in branch soon. Jill and the team
Professional service & got a great…
Professional service & got a great deal, exactly what I was looking for.
June 28, 2025
Reply from Hays Travel - Birtley
Great to hear Lynsey, Thank you for your review and have a fab holiday!! Jill and the Team
The staff at Birtley Hayes are…
The staff at Birtley Hayes are lovely,they are so helpful we are two elderly ladies and not great with technology but Megan put us at ease and had us booked no bother.
June 19, 2025
Reply from Hays Travel - Birtley
Thank you for your lovely review Anne, we are always so pleased you see you in branch, have a lovely holiday and hopefully we will see you soon, Jill and the team
Claire went over and above to ensure I…
Claire went over and above to ensure I received the cruise I was looking for excellent service
June 24, 2025
Reply from Hays Travel - Birtley
Thanks for booking with us Anne and for leaving such a lovely review! Hope you have a lovely holiday! Claire
They were very helpful and patient…
They were very helpful and patient jolly nothing was a bother
June 12, 2025
Reply from Hays Travel - Birtley
Thank you so much for your lovely review, it was a pleasure to book your holiday and I hope everyone has an amazing time!!
Thanks again, Megan :)
Fantastic staff and so helpful,helped…
Fantastic staff and so helpful,helped me once again to book my perfect holiday.
June 11, 2025
Reply from Hays Travel - Birtley
Lovely review Sonia, thank you so much and we can't wait to see you in branch soon, Many Thanks Jill and the team !
I’ve Just recently started using hays…
I’ve Just recently started using hays birtley with working in the area, the staff are lovely and so helpful glad my summer holiday is now all booked, I will 100% be back to book next years.
May 29, 2025
Reply from Hays Travel - Birtley
Thank you so much for your lovely review! We were so pleased we managed to get you booked up...sounds like it will be the most amazing holiday, thanks again, Team Birtley!
Excellent molly lovely helped a lot…
Excellent molly lovely helped a lot first time booking with hays will book again with them thank you
May 20, 2025
Reply from Hays Travel - Birtley
Thank you for Molly's review I am so pleased she managed to get you booked up! we hope you enjoy your holiday, from Jill and the team @ Hays Birtley
The girls in the shop were brilliant…
The girls in the shop were brilliant got everything done what I asked for quickly. Had a good service off them hope the holiday is as good . Excellent all round
May 25, 2025
Reply from Hays Travel - Birtley
Thank you for the lovely review Chris, form myself and the whole team, we hope you have an amazing holiday, Thanks Jill
Excellent customer service x molly…
Excellent customer service x molly found exactly what I was looking for x
May 13, 2025
Reply from Hays Travel - Birtley
Thank you for your lovely review! I hope you have a great time away :) Thanks, Molly
Excellent Service
Imogen was extremely helpful and provided a number of options for us to explore before finding us a great deal cheaper than I could find online. Nothing was too much trouble and Imogen answered all of my queries quickly. Great service.
April 20, 2025
Reply from Hays Travel - Birtley
Thank you for your lovely review for Imogen! i am pleased we managed to get you booked on your next holiday, have a lovely time away !! Thank you again Jill
Imogen the agent was fantastic
Imogen the agent was fantastic, very knowledgeable and helpful and made booking the holiday a breeze, would recommend Hays travel Birtley!!
April 20, 2025
Reply from Hays Travel - Birtley
Thank you so much for your lovely review!
I hope you all have a great first cruise!
Thanks, Imogen :)
Wonderful service
Wonderful service, so helpful and friendly - we got exactly the holiday we wanted. Thank you
February 12, 2025
Reply from Hays Travel - Birtley
Thank you so much for your 5-star review!
We're so glad you had a great booking experience with us!
Have an amazing time away and we hope to book you again in the future!
Many thanks,
Hays Birtley
Friendly staff and very helpful with…
Friendly staff and very helpful with what I wanted
April 19, 2025
Reply from Hays Travel - Birtley
Thank you for your lovely review it is very much appreciated, Thank you Jill
Holiday booking
Molly for a young trainee was very competent, friendly and was not afraid to ask for advice. An asset to Hays travel.
April 12, 2025
Reply from Hays Travel - Birtley
Thank you so much for taking the time to leave such a lovely review!
We're so glad you had a great booking experience with Molly and we hope you have an fab time away!
Many thanks,
Hays Travel Birtley
We were so impressed with the branch in…
We were so impressed with the branch in Birtley simply because all staff were so welcoming and helpful especially Jill who was amazing and helped us decide which holiday to chose ,her knowledge is impressive . We normally book independently however this experience with Jill has made us think of how we will book in the future. All staff here and especially Jill are a credit to Hays travel you should be very proud of your staff
April 6, 2025
Reply from Hays Travel - Birtley
Thank you so much for your wonderful 5-star review!
We're thrilled to hear you had a great booking experience with us!
We truly appreciate the kind words and hoe to help you plan your next adventure soon!
Thanks,
Hays Travel Birtley
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