All the team at Hays travel Birtley went above and beyond to help us. They Tailor make our holiday to Japan taking in all our requirements and made us feel at ease as they were all very polite and fri... See more
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The service I received from entering and leaving was first class. Felt comfortable and not stressed, no pressure to by buy anything extra ( insurance, currency, seats). The agent was professio... See more
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We were greeted by Molly who was very helpful and once we decided on a destination she looked at all different ways to help keep to our budget. Ended up booking the holiday we wanted there and then so... See more
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Hays helped me book the holiday I wanted at the time I wanted for next year and even price matched. I am very pleased with the service and all the information provided
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
4 Arndale House Durham Road, DH3 2PG, Birtley, United Kingdom
- 0191 4106677
4.9
Excellent
541 reviews
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Upcoming holiday .
Great service very friendly and knowledgeable..all questions answered .would recommend to book any holidays here .
October 18, 2025
Reply from Hays Travel - Birtley
Thank you for your lovely review ! i'm pleased we managed to get you booked up and hope you have a lovely time away. Jill and the team
Tenerife (AGAIN)
First class service again as always great bunch in the shop always helpful
October 11, 2025
Reply from Hays Travel - Birtley
Thank you for the review Darren !! always lovely to see you in store, have a fab time away and pop in to see us soon !! Jill
Second time iv booked a holiday at the…
Second time iv booked a holiday at the birtley branch with a lady called Molly she is very good at her job and did everything I wanted for this holiday and more can see Molly going places 😜 n the travel industry
October 17, 2025
Reply from Hays Travel - Birtley
Thanks for the lovely review! Pleased I managed to get you booked up, I hope you have a great time :)
Thanks, Molly :)
Two cruises booked
All help/ support/ information was amazing g and made choosing our two cruises less of a problem
October 7, 2025
Reply from Hays Travel - Birtley
Thank you once again Catherine!!! was my pleasure in booking you your next holidays, Thank you Jill
Good communication and care
October 6, 2025
Reply from Hays Travel - Birtley
Thank you for the review Hazel, was lovely to see you in store and thank you for booking with us once again, Jill and the team
Jill the superstar
This is now the third time using Hays Birtley and I can honestly say I would never trust anyone else with my holiday bookings this holiday was booked with Jill and she has been beyond exceptional there is going the extra mile then there is Jill answered all my questions (and there were many) kept the booking process informal and light which I believe is the USP for Hays Birtley can’t speak highly enough thank you again Jill
October 4, 2025
Reply from Hays Travel - Birtley
Thank you for the review David, I am so pleased I managed to get you booked up, for what will be an 'epic' :) holiday !!! Thank you so much for trusting me with it, jill
Helpful and friendly service
I knew what i wanted to book. Jill matched the online quote I had found myself and booked the exact cruise I wanted without any issue. She was helpful and informative.
September 30, 2025
Reply from Hays Travel - Birtley
Thank you for your review Carol, i'm pleased we managed to get you booked up on your next amazing cruise!! hope to see you soon, Jill and the team
Excellent customer service
I dealt with a young lady called Molly. She could not have been more helpful. She arranged our holiday really efficiently, checked in for us and booked seats. I never felt I was rushed as she was very patient. Excellent customer service.
October 2, 2025
Reply from Hays Travel - Birtley
Thank you for your lovely review! It was a pleasure to book your holiday, I hope you have a great time :) Thanks, Molly.
Hassle free booking
Imogen did a fantastic job in finding us the perfect holiday tailored to our requests. By booking through Hays Travel, takes away the stress and with the added reassurance that they can be contacted with questions any time.
September 24, 2025
Reply from Hays Travel - Birtley
Thank you so much for taking the time to leave such a lovely review!
I'm glad we managed to get you both booked up and I hope you have a great time!
Kind regards,
Imogen :)
Molly was really helpful and listened…
Molly was really helpful and listened to the different things that we wanted for our family holiday. She was happy to answer all our questions and spent time searching the system for different options for us to consider.
September 14, 2025
Reply from Hays Travel - Birtley
Thank you for your lovely review Catherine, i'm pleased Molly provided such good service and we hope you have a lovely time, Jill and the team
Jill hays travel birtley!
Jill was absolutely fabulous and make it so easy for us to book our amazing holiday!
September 21, 2025
Reply from Hays Travel - Birtley
Thank you for your lovely review, i am so pleased i managed to get you booked up...the countdown is on !! Jill :)
Reply from Hays Travel - Birtley
Thanks for the review Clare, was lovely to see you in branch and pleased we managed to get you booked back up ! Thanks again Jill and the team
Amazing customer service Molly was so…
Amazing customer service Molly was so attentive to my requests. Above and beyond with every aspect of my booking. Great recommendations for hotels. Above all got exactly what I wanted and nothing was too much trouble. Couldn't thank them enough.
September 19, 2025
Reply from Hays Travel - Birtley
Thank you so much for the lovely review! It was a pleasure booking your holiday and I hope you have a great time :)
Thanks, Molly :)
Reply from Hays Travel - Birtley
Thanks for the review Theresa - pleased we managed to get you sorted, thanks again Jill and the team
Reply from Hays Travel - Birtley
Thank you Mr and Mrs Bate it was my pleasure to get you booked up on your next holiday !! Many Thanks Jill
Outstanding customer service from…
Outstanding customer service from Birtley store from both molly and Jill both very helpful couldn’t be anymore happy with the service we had we always used tui in the past however hays is now our go to company
September 10, 2025
Reply from Hays Travel - Birtley
Thank you for the lovely review Chris, its always lovely to see you in store and we are pleased (with Ashleigh's help) we managed to get you booked back up again for next year :) thanks again Jill and the team
Molly was absolutely amazing
Molly was absolutely amazing, she matched a price we had previously seen and booked our dream holiday for us, she explained everything to us and made us feel at ease
September 6, 2025
Reply from Hays Travel - Birtley
Thank you for the lovely review for Molly, so pleased she offered amazing service and i'm pleased we managed to get you booked up, thanks again Jill and the team
Nice helpful people
September 5, 2025
Reply from Hays Travel - Birtley
Lovely to see you again Mr and Mrs Franklin, pleased we managed to get you booked up and i'm sure we'll see you in branch again soon, Jill and the team
Staff very helpful would deffinetly…
Staff very helpful would deffinetly recommend yous
September 6, 2025
Reply from Hays Travel - Birtley
Thank you for your review Lisa, so pleased we managed to get you sorted, thanks again Jill and the team
Excellent
Extremely helpful and pleasant all questions answered re cruise and transfers. Would definitely use again.
September 2, 2025
Reply from Hays Travel - Birtley
Thank you for your lovely review Robert, so pleased we managed to answer all your questions, Thanks again Jill and the Team
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