As always Hay's Bishop Auckland were great. Lindsay is a really lovely person to deal with, always very helpful, friendly and professional. It's the place to book your holiday and be sure you are get... See more
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Good customer service and knowledge of resort we picked. Even offered extra discount when enquired about using my blue light card.
Company replied
Gabrielle sorted my holiday package right down to car parking, Seaview, pre booked seats and transport...i felt at ease...very polite and confident in her job ...situated in a nice area and beautiful... See more
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A very helpful assistant, named Ellie, nothing was too much trouble for her, even brought a friend, who was pleased with her help and advise Well done Ellie
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
88 Newgate Street, DL14 7EQ, Bishop Auckland, United Kingdom
- 01388 663777
5.0
Excellent
2K reviews
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Reply from Hays Travel - Bishop Auckland
Aww thank you so much for leaving this lovely review, I really appreciate it! I know you will have the most amazing time and it was lovely to see you both. I can't wait to hear all about it. Thank you again, Amy :)
Very pleasant girl
Very pleasant girl, knowledgeable, despite it being a first for Orkney Islands. Trouble re using my bank card, however she remained very patient. Thankyou
July 30, 2026
Reply from Hays Travel - Bishop Auckland
Thank you so much for taking the time to leave this lovely review, hope you have an amazing time away. Sophie
Reply from Hays Travel - Bishop Auckland
Thank you so much for your lovely words, so glad we could get you sorted. Hope you have an amazing time away. Sophie
Good experience
Francesca was really helpful. We were in and out with half an hour with holiday booked that suits the whole family. Great price too
July 22, 2026
Reply from Hays Travel - Bishop Auckland
Thank you so much for taking the time to leave a lovely review! I hope you have an amazing time away ! - Francesca :)
Reply from Hays Travel - Bishop Auckland
We really do appreciate the feedback, we hope you have an amazing time away, the countdown is on. Thanks Ellie
All went as planned had choices reddy…
All went as planned had choices reddy before going into shop
July 13, 2026
Reply from Hays Travel - Bishop Auckland
Thank you for taking the times to leave a lovely review! I will make sure to pass these comments onto Lynsey ! - Francesca :)
Really welcoming and very efficient and…
Really welcoming and very efficient and fully explained everything
July 19, 2026
Reply from Hays Travel - Bishop Auckland
Thank you for taking the time to leave a lovely review, I will make sure to pass these comments onto Chloe. We hope you have a great time away ! - Francesca :)
Hays travel at bishop Auckland
Hays travel at bishop Auckland , excellent staff very professional but also happy to help Becca on holiday sales I dealt with the most and she is so nice , she goes through everything and explains everything just a pleasure to walk through the doors the staff welcome you , thank you all your amazing and doing a fab job , Sharon Howells
July 18, 2026
Reply from Hays Travel - Bishop Auckland
Thank you so much for your lovely review, so happy to have helped you find exactly what you were looking for. Sophie
Very helpful and informative
Very helpful and informative, matched the online price. Wouldn't go anywhere else.
July 25, 2026
Reply from Hays Travel - Bishop Auckland
Thanks so much for the lovely review and for booking with us once again! I'm sure you will have another fabulous trip away! :) - Amy
Great communication from Becca
Great communication from Becca, helped with any questions
July 23, 2026
Reply from Hays Travel - Bishop Auckland
Thank you so much for this lovely review! I am so glad we managed to get you sorted and I know you will have an amazing time! Thanks, Becca :)
Always excellent service from Hayes…
Always excellent service from Hayes Travel Bishop Auckland.
Jess is the reason we keep going back. She is so helpful, friendly and a credit to the company.
Thanks Jess. See you soon
Chris & Alison
July 22, 2026
Reply from Hays Travel - Bishop Auckland
Thank you so much for your lovely review Chris! It is always an absolute pleasure in helping you book your fantastic holidays and it was so lovely to meet Alison in branch. I hope you have a fantastic time away and if there is anything at all you need please do not hesitate to contact me - Jess :)
Always happy with Hays TrVel…
As always recognised when entering store by friendly staff and getting our holiday sorted quickly and efficiently x
July 22, 2026
Reply from Hays Travel - Bishop Auckland
Thank you for leaving such a lovely review! We hope you have a fantastic time away and it was lovely seeing you both in branch,
Thanks, Francesca :)
Assistant pleasant and helpfull as…
Assistant pleasant and helpfull as allways.matched price and noted special request for me.
July 19, 2026
Reply from Hays Travel - Bishop Auckland
Thankyou so much for the lovely review and for booking with us once again! We hope you have another amazing trip away! - Amy
Francesca was very efficient trying to…
Francesca was very efficient trying to find us the right deal ,which she eventually did and we booked it straight away. She also booked airport parking which was a really good price. Thank you.
July 21, 2026
Reply from Hays Travel - Bishop Auckland
Thank you for the lovely feedback Susan, I will pass this onto Francesca and we hope you have a lovely time away!
Thanks, Gabrielle :)
I always use Hays Bishop Auckland we…
I always use Hays Bishop Auckland we always get excellent service from the very friendly staff inperticular Becca she is outstanding in the service we receive
July 14, 2026
Reply from Hays Travel - Bishop Auckland
Thank you so much for taking the time to leave a lovely review. I will make sure to pass these comments onto Becca. We hope you have an amazing holiday ! - Francesca :)
Feed back on staff member
Not pressured into anything
The young lady was full of knowledge and was patient with us and sorted our holiday
July 20, 2026
Reply from Hays Travel - Bishop Auckland
Thank you so much for your lovely words, I will be sure to pass this on to Jess, hope you have an amazing time. Sophie
Very informative pleasant girl good to…
Very informative pleasant girl good to talk with
July 20, 2026
Reply from Hays Travel - Bishop Auckland
Thank you so much for taking the time to leave a lovely review. I hope that you have a great time away ! - Francesca :)
Jess made us feel very relaxed she was…
Jess made us feel very relaxed she was very informative and professional
July 20, 2026
Reply from Hays Travel - Bishop Auckland
Thank you so much for your lovely review Tony it was my pleasure to help you book your amazing holiday and I hope you both have the best time away. - Jess :)
Excellent customer service
Excellent customer service. All of the staff in the Bishop Auckland shop are helpful and very friendly. We were in the shop for less than an hour and we booked a holiday.
July 19, 2026
Reply from Hays Travel - Bishop Auckland
Hi Debra, thank you for your lovely review and booking your holiday with us, hope you have an amazing time. Sophie
10 out of 10 again, thankyou
Booked this year's holiday again with Hayes. This time Gabrielle arranged it for us.
As well as finding us the best deal possible, Gabrielle was very knowledgeable about our choice of destination and was even able to source a good deal for airport parking as well. Fantasic service, as ever.
The whole experience was excellent.
10 out of 10. Delighted, again!
Thank-you
July 19, 2026
Reply from Hays Travel - Bishop Auckland
Thank you so much for taking the time to leave a lovely review ! We are so glad that Gab was able to help and thank you again for booking. We hope you have an amazing holiday ! - Francesca :)
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