As always Hay's Bishop Auckland were great. Lindsay is a really lovely person to deal with, always very helpful, friendly and professional. It's the place to book your holiday and be sure you are get... See more
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Good customer service and knowledge of resort we picked. Even offered extra discount when enquired about using my blue light card.
Company replied
Gabrielle sorted my holiday package right down to car parking, Seaview, pre booked seats and transport...i felt at ease...very polite and confident in her job ...situated in a nice area and beautiful... See more
Company replied
A very helpful assistant, named Ellie, nothing was too much trouble for her, even brought a friend, who was pleased with her help and advise Well done Ellie
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
88 Newgate Street, DL14 7EQ, Bishop Auckland, United Kingdom
- 01388 663777
5.0
Excellent
2K reviews
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Great service …
Becca quoted for some holidays but when I went into the shop we looked at other options and she spent time going through everything so we got what we wanted great service
July 19, 2026
Reply from Hays Travel - Bishop Auckland
Thank you so much for your lovely review I will make sure to pass these comments on to your travel consultant Becca. We hope you have an amazing time away :)
Quick easy and the hayes assistant…
Quick easy and the hayes assistant Becca lovely was very helpful
July 19, 2026
Reply from Hays Travel - Bishop Auckland
Thank you so much for your lovely review I will make sure to pass these comments on to your travel consultant Becca. We hope you have an amazing time away :)
It was a very good and helpful…
It was a very good and helpful experience the member of staff that helped us find a holiday was very helpful as well
July 19, 2026
Reply from Hays Travel - Bishop Auckland
Thank you so much for your lovely review I will make sure to pass these comments on to your travel consultant Gabrielle. We hope you have an amazing time away :)
The young girl was very helpful and…
The young girl was very helpful and quick on the computer and so down to earth and happy
July 17, 2026
Reply from Hays Travel - Bishop Auckland
Thank you for leaving a lovely review! We hope you have a lovely trip and hope to see you again soon! Thanks, Chloe :)
Reply from Hays Travel - Bishop Auckland
Thank you for taking the time to leave us a lovely review! We are sure you will have the best time in Skiathos and hope to see you again soon!
Thanks, Chloe :)
Thanks to Becca for her hard work price…
Thanks to Becca for her hard work price matching our bucket list cruise. A great experience once again. Would highly recommend for great customer service
July 17, 2026
Reply from Hays Travel - Bishop Auckland
Thank you for taking the time to leave such a lovely review! I will pass this onto Becca. The cruise sounds absolutely amazing! We hope to see you again soon.
Thanks, Chloe :)
Everything was spot on
July 8, 2026
Reply from Hays Travel - Bishop Auckland
Thanks so much for your review and for booking your next cruise with us! We are sure you will have an amazing time away! :) - Amy
Exceptional service from Becca
July 15, 2026
Reply from Hays Travel - Bishop Auckland
Thankyou so much for the lovely review. I hope you have a fab holiday! I will be sure to pass your comments over to Becca :) - Olivia
Bishop Auckland Hays
Bishop Auckland Hays
Thank you Francesca for taking time to explain everything to me about my Booking
Top customer care well done
July 8, 2026
Reply from Hays Travel - Bishop Auckland
Thank you for taking the time to leave us a lovely review! We hope you have a lovely time and hope to see you again soon.
Thanks, Olivia
Lovely young lady Gabrielle in the…
Lovely young lady Gabrielle in the bishop auckland branch helped me and my daughter book our holiday even sorted our parking out she is a credit to hays
July 12, 2026
Reply from Hays Travel - Bishop Auckland
Thank you for leaving such a lovely review Colleen! I'm so glad I managed to get your next holiday booked and I hope you both have a lovely time away,
Thanks, Gabrielle :)
Always had great service with Hays…
Always had great service with Hays Travel Bishop Auckland and had a good experience with AMY who handled everything for us well pleased 😀.
July 11, 2026
Reply from Hays Travel - Bishop Auckland
Thankyou so much for the lovely review and for once again booking your next cruise with us! We are sure you will have an amazing time! :) - Amy
Gabrielle was very helpful
Gabrielle was very helpful. I always book through Hayes and always get good service
July 10, 2026
Reply from Hays Travel - Bishop Auckland
Thank you for taking the time to leave us a lovely review! We hope you have a lovely time and hope to see you again soon.
Thanks, Chloe :)
Reply from Hays Travel - Bishop Auckland
Thank you for leaving us a lovely review, we hope you have a great time away,
Thanks, Gabrielle :)
Staff were amazing
Staff were amazing. So helpful friendly and knowledgeable. Nothing was a problem. Highly recommend
July 6, 2026
Reply from Hays Travel - Bishop Auckland
Thank you so much for taking the time to leave a lovely review. I am so glad we were able to get you sorted and I am sure you will have an amazing time ! - Gabrielle :)
Booking a holiday
callum was friendly, knowledgeable,easy to talk to.
Listened and explained everything clearly
June 11, 2026
Reply from Hays Travel - Bishop Auckland
Thanks for the comments, we will pass these to Callum, we hope you have a fantastic time. Thanks Lynsey
Extremely knowledgeable professional…
Extremely knowledgeable professional and most of all friendly staff
July 2, 2026
Reply from Hays Travel - Bishop Auckland
Thank you so much for your kind review, Peter. It is always so lovely to see you both and have a good catch up. I really do appreciate your continued loyalty. I see you both as not just customers, but friends. See you again soon, Becca
Reply from Hays Travel - Bishop Auckland
Thanks for taking the time to leave us a review George. I hope you have a fantastic time on your cruise, and we look forward to seeing you again soon.
By helping us with our assisted…
By helping us with our assisted requirements we achieved everything we requested
July 1, 2026
Reply from Hays Travel - Bishop Auckland
Thank you so much for your lovely review Christine it was an absolute pleasure to see you in store and help book your fantastic holiday I hope you have the best time away and look forward to seeing you again in the near future - Jess :)
Holiday booked no hassle and hays…
Holiday booked no hassle and hays managed to get it cheaper for us which was a bonus
Car booked into the airport so I didn’t have to do anything
Fantastic service
June 29, 2026
Reply from Hays Travel - Bishop Auckland
Hi Janet
It's great to hear that we managed to find you a better deal when you came in to see us! Thank you so much for allowing us to book your holiday for Turkey, and we hope you have a fantastic time. See you again soon, Becca
Reply from Hays Travel - Bishop Auckland
Hi Mark, thanks for leaving us a lovely review! I hope you have a fantastic trip to Vienna, and we look forward to seeing you again in store soon. Thank you, Becca
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