As always Hay's Bishop Auckland were great. Lindsay is a really lovely person to deal with, always very helpful, friendly and professional. It's the place to book your holiday and be sure you are get... See more
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Good customer service and knowledge of resort we picked. Even offered extra discount when enquired about using my blue light card.
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Gabrielle sorted my holiday package right down to car parking, Seaview, pre booked seats and transport...i felt at ease...very polite and confident in her job ...situated in a nice area and beautiful... See more
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A very helpful assistant, named Ellie, nothing was too much trouble for her, even brought a friend, who was pleased with her help and advise Well done Ellie
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
88 Newgate Street, DL14 7EQ, Bishop Auckland, United Kingdom
- 01388 663777
5.0
Excellent
2K reviews
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Excellent service
Excellent service. Rebecca the travel consultant is an asset to the company. Very knowledgeable and friendly. The whole process was seamless
June 28, 2026
Reply from Hays Travel - Bishop Auckland
Thank you so much for your kind review Paul. It's always a pleasure to help you and Christine with your holidays. You'll have an amazing time on your cruise, I'm sure! See you both soon, Becca
Very good service
June 28, 2026
Reply from Hays Travel - Bishop Auckland
Thank you for taking the time to leave Francesca a 5* review, Kevin. I'm sure that you will both have a fantastic trip to Tunisia, and we can't wait to hear about it when you are back. We look forward to seeing you both again in the near future - Becca
Lovely patient staff member who took…
Lovely patient staff member who took time to meet our needs at a reasonable price.
Everything dealt with efficiently and professionally
June 16, 2026
Reply from Hays Travel - Bishop Auckland
Thank you for taking the time to leave us such a lovely review! I will be sue to pass this onto Olivia. We hope you had the best time in Tenerife and hope to see you again soon! - Chloe :)
Sophie was very helpful indeed in…
Sophie was very helpful indeed in finding us a holiday always find Hays go above and beyond to help you find something you want thankyou
June 24, 2026
Reply from Hays Travel - Bishop Auckland
Thank you for taking the time to leave a lovely review, hope you have an amazing holiday -Sophie :) x
First class service as usual
First class service as usual, friendly and professional
Wouldn’t go anywhere else
June 23, 2026
Reply from Hays Travel - Bishop Auckland
Thank you so much for your kind words, so happy we were able to find you what you were looking for. Sophie
Jess has worked hard to find our…
Jess has worked hard to find our holiday at the best price
June 23, 2026
Reply from Hays Travel - Bishop Auckland
Thank you for taking the time to leave a lovely review, hope you have an amazing holiday. Sophie
Have dealt with hays travel Bishop…
Have dealt with hays travel Bishop Auckland for many years. The service is always excellent as usual
June 20, 2026
Reply from Hays Travel - Bishop Auckland
Thank you very much for your kind review Malcolm. It is always a pleasure to help you with your holidays to Cyprus. We really do appreciate your continued loyalty. - Becca
Great friendly travel agent Olivia
Great friendly travel agent Olivia, helped us with this year's holiday and talked us through a holiday for next year offering us advice and brouchers. Overall great experience booking with you!
June 20, 2026
Reply from Hays Travel - Bishop Auckland
Thank you for taking the time to leave a lovely review, I really appreciate it! I hope you both have an amazing holiday and hopefully I can look into Canada for you. Thanks again, Olivia
Brilliant service by the staff at hays…
Brilliant service by the staff at hays Bishop Auckland, especially Amy who always goes the extra mile to sort out a holiday for me.,and always with expertise and professionalism and just as important always with a smile. All the staff are so friendly and helpful
June 18, 2026
Reply from Hays Travel - Bishop Auckland
Aww thank you so much for taking the time to leave this lovely review, I will let Amy know! We hope you have another fab holiday in Tenerife. Thank you, Olivia
Ellie was very efficient very polite…
Ellie was very efficient very polite and excellent service
June 18, 2026
Reply from Hays Travel - Bishop Auckland
Aww thank you so much for taking the time to leave this lovely review! It was a pleasure serving you and i know you will have a wonderful time on your cruise :) Thank you, Ellie x
Obtaining the best deal
Friendly help full staff who will go the extra mile to get the deal you require
June 9, 2026
Reply from Hays Travel - Bishop Auckland
Thankyou so much for the kind review and for booking with us! We hope you have a lovely time away! - Olivia x
Reply from Hays Travel - Bishop Auckland
Thankyou so much for the kind review and for booking with us! We hope you have a lovely time away! - Olivia x
Holiday again
Jess the girl who works there was very helpful she found everything we asked for the holiday was booked no problems and helped by changing the parking arrangements on a previous holiday for us and also got money changed .
June 14, 2026
Reply from Hays Travel - Bishop Auckland
Thank you so much for your lovely review it was an absolute pleasure to help you book your amazing holiday in branch and to help you with your other bookings look forward to seeing you again in branch - Jess :)
The agent was very thorough in looking…
The agent was very thorough in looking for a holiday to suit my needs
June 14, 2026
Reply from Hays Travel - Bishop Auckland
Thank you so much for your kind words, and for booking with us! We hope you have a lovely time away. Sophie
Spain again.
When we visited Hays to book our holiday Sophie sorted our holiday very quickly and in a professional manner. She was very friendly and chatty and catered for all our needs. We would definitely recommend Hays Travel.
June 13, 2026
Reply from Hays Travel - Bishop Auckland
Thank you so much for your lovely review, and for booking with us! We hope you have a lovely time away. Sophie
Always outstanding service every time…
Always outstanding service every time we visit hays Travel. Nothing is ever to much trouble for they are always very helpful and friendly.
June 5, 2026
Reply from Hays Travel - Bishop Auckland
Thankyou so much for the kind review and for booking with us! We hope you have a lovely time away! - Olivia x
Reply from Hays Travel - Bishop Auckland
Thank you so much for the kind review. We hope you have a lovely holiday - Regards, Olivia
Great friendly and informative service…
Great friendly and informative service given as always. Very helpful and professional service.
June 13, 2026
Reply from Hays Travel - Bishop Auckland
Thank you so much for the kind review and for booking with us once again! We hope you have a lovely holiday - Regards, Olivia
Summer break
We were helped to find our holiday to Crete by Declan He was extremely patient and knowledgeable and took the time to show us resort options and hotels and travel options Weve used Hays travel previously and find the booking process really easy everything is included such as transfers insurance and currency
June 12, 2026
Reply from Hays Travel - Bishop Auckland
Thank you so much for the kind review and for booking with us once again! We hope you have a lovely holiday - Regards, Olivia
Booking for Poland
I saw an excellent deal for Poland on Bishop Auckland facebook page I messaged for details and Amy replied with everything I needed to know.
I booked the holiday over the phone with Amy she was professional, polite and informative throughout. The whole process was easy and I’m now looking forward to my trip!
June 11, 2026
Reply from Hays Travel - Bishop Auckland
Pleased we got you sorted, you are going to have an amazing time, it's such a lovely place. Thanks again for booking. Amy
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