Had to cancel a cruise due to medical reasons, but were able to transfer to another next year. Molly who helped us, was excellent.
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See what reviewers are saying
Molly, was friendly, efficient and knowledgeable about Caribbean cruises: it’s our first time, so she made us feel like we’re in safe hands Molly, followed up as she said she would.
Company replied
Very easy process and communication was second to none. It's our first time booking with Ruby at Hays and we will definitely be coming back next year. A very, very happy customer and family.
Company replied
Went in to book a cruise to the Caribbean for next year. Wanted to fly to the Caribbean and needed two cabins near each other, and wanted a ship that dealt in English pounds. Penny was very helpf... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
27/28 Jackson Square, CM23 3XQ, Bishops Stortford, United Kingdom
- 01279888443
4.9
Excellent
663 reviews
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Paula helped us no end
Paula helped us no end. Very patient and understanding. Lovely lady.
August 5, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Changing holidays
Had to cancel a cruise due to medical reasons, but were able to transfer to another next year. Molly who helped us, was excellent.
July 24, 2026
Reply from Hays Travel - Bishops Stortford
Thank you for the kind review Steven, I am so glad we managed to find and alternative and get your cruise transferred! It will be here before you know it :) see you both soon. Molly x
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff, will definitely go back.
July 29, 2026
Booking the holiday was easy as we had…
Booking the holiday was easy as we had traveled previously with Hays so most of the information needed was already available to Molly on their system
July 28, 2026
Reply from Hays Travel - Bishops Stortford
Than for you the kind review and thank you for booking with us again! :) Molly
Its always lovely going in to Hays in…
Its always lovely going in to Hays in Bishops Stortford, all the lady's are always happy to help especially Paula & Molly.
July 18, 2026
Reply from Hays Travel - Bishops Stortford
always a pleasure Tina, see you soon! Molly x
Hayes, great service due to knowledgeable staff and good prices
Molly, was friendly, efficient and knowledgeable about Caribbean cruises: it’s our first time, so she made us feel like we’re in safe hands
Molly, followed up as she said she would.
July 26, 2026
Reply from Hays Travel - Bishops Stortford
Thanks for the lovely review Lynda, so glad we found you the perfect cruise. It will be here before you know it! see you soon. Molly x
Exceptionally helpful…
Penny in Bishops Stortford was very helpful, nothing was too much trouble and we booked exactly what we wanted.
July 22, 2026
Reply from Hays Travel - Bishops Stortford
Hi Louise, thank you for your kind review it is much appreciated. I am glad I was able to provide you with a good service and I hope you have an amazing time in Tenerife! Hopefully will see you in store again for your future holiday. :) - Chloe
Very friendly very helpful in helping…
Very friendly very helpful in helping us decide on the package we wanted
July 19, 2026
Reply from Hays Travel - Bishops Stortford
Thank you for your lovely review! Glad we found you a lovely holiday to look forwards to! ☀️
A pleasure to book
Very easy process and communication was second to none. It's our first time booking with Ruby at Hays and we will definitely be coming back next year. A very, very happy customer and family.
July 14, 2026
Reply from Hays Travel - Bishops Stortford
Thank you for your lovely review! Hope you have the best holiday! cant wait to hear all about it🌴🌞
Reply from Hays Travel - Bishops Stortford
Thank you for your review! We hope you have a lovely holiday🌞
Absolutely Amazing experience
Absolutely Amazing experience, had a great time in Tenerife. Thanks guys
June 27, 2026
Reply from Hays Travel - Bishops Stortford
Hi Thomas!
I'm so glad you had such a great trip! Maybe we can look at route 66 for you soon? :D
Penny :)
Great company to deal with very…
Great company to deal with very efficient and friendly. We dealt with Molly.
June 30, 2026
Reply from Hays Travel - Bishops Stortford
Thank you for your lovely review! It was a pleasure - Molly
The staff were very knowledgable and…
The staff were very knowledgable and helpful. We were delighted to have been shown different holiday periods and prices given that we were being flexible with the srart date
June 20, 2026
Reply from Hays Travel - Bishops Stortford
Lynne,
We're so pleased our team could offer flexible options and helpful advice. Thank you for your kind words!
Kind Regards
Hays Travel
We have been going to hays travel for…
We have been going to hays travel for over six years now n they have been very helpful nothing is to much trouble
June 23, 2026
Reply from Hays Travel - Bishops Stortford
Michael,
We truly appreciate your loyalty over the past six years. We're delighted our team has always been helpful!
Kind Regards
Hays Travel
A very quick and easy booking made by…
A very quick and easy booking made by Molly who had all the information required for my booking 👍.
June 21, 2026
Reply from Hays Travel - Bishops Stortford
thank you for booking as always Eddie and Sue ! :) Molly x
Penny's patience
Penny was really helpful and patient as my booking was quite a complicated one. Multiple trains and hotels all needing to be booked in conjunction with one another. would highly recommend.
June 14, 2026
Reply from Hays Travel - Bishops Stortford
Hi Chris!
Thank you so much for your lovely review! I'm so glad we managed to get everything all sorted for you!
Penny :)
Paula was very patient and helpful
Paula was very patient and helpful. We completed and booked everything we wanted.
June 18, 2026
Reply from Hays Travel - Bishops Stortford
Thank you for the lovely review Derrick and thank you for booking with us. Paula :)
Excellent service from Paula at Hays
Excellent service from Paula at Hays. She listens to your requirements and goes out of her way to ensure that you get the right holiday and at the best price.
June 19, 2026
Reply from Hays Travel - Bishops Stortford
Thank you for the kind review Mark and thank you for booking with me again! Paula
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