The best experience in booking my short holiday. My travel agent, Paula, was very professional in the services rendered. When there was an issue with something regarding my holiday. All available sta... See more
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Thank you Zara at the bishops stortford branch for being so helpful and saving me some money Wonderful service all round
Everything was great. We are a group of older ladies who have been going on holiday together for over 30 years. Paula sorted us out a holiday to Menorca this year. Lovely hotel in Ciutadella. Would... See more
Went in to book a cruise to the Caribbean for next year. Wanted to fly to the Caribbean and needed two cabins near each other, and wanted a ship that dealt in English pounds. Penny was very helpf... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
27/28 Jackson Square, CM23 3XQ, Bishops Stortford, United Kingdom
- 01279888443
4.9
Excellent
677 reviews
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The staff in branch are amazing
The staff in branch are amazing and always helpful. A special shout out to Paula.
All the staff have been amazing and we have booked our last 4 holidays in branch
April 11, 2026
Reply from Hays Travel - Bishops Stortford
Thank you for your lovely review! Hope you have a lovely holiday this year, look forwards to booking the next one! - Paula
Went in to book a cruise to the…
Went in to book a cruise to the Caribbean for next year.
Wanted to fly to the Caribbean and needed two cabins near each other, and wanted a ship that dealt in English pounds.
Penny was very helpful and informative . We were able to book a cruise chose our cabins and the airport we would like to fly from.
Penny gave us so much information about booking excursions. Travel money and if we required parking at the airport and hotel accommodation if required.
Will definitely use Hayes again.
April 11, 2026
Reply from Hays Travel - Bishops Stortford
Hi Shirley!
Thank you so much for your lovely review! I'm so glad we were able to book you the perfect cruise for you and your friends to celebrate your birthdays! :D
Penny :)
Very efficient and helped with all we…
Very efficient and helped with all we required for our holiday
April 9, 2026
Reply from Hays Travel - Bishops Stortford
Thank you for your lovely review! I'm glad we were able to help with everything you wanted from your holiday! :D
Always book my holidays with Hayes
Always book my holidays with Hayes. (Bishops Stortford) They are really helpful, friendly and knowledgeable, they go above and beyond to get it right 🤗
April 11, 2026
Reply from Hays Travel - Bishops Stortford
Thank you for your kind review! I'm so glad we were able to book you exactly what you were looking for! Penny :D
Staff very pleasant
Staff very pleasant, listened to what you want and helpful to find your holiday.
April 5, 2026
Reply from Hays Travel - Bishops Stortford
Thank you for the review :)
Penny was friendly and very friendly
Penny was friendly and welcoming. Helped us iron out a few issues on a inquiry so we were happy to book
April 8, 2026
Reply from Hays Travel - Bishops Stortford
Thank you for your lovely review. I'm so glad we were able to find you the perfect cruise for you both and your granddaughter. Penny :)
Prompt and efficient
Penny called back as requested and helped us with the booking of our cruise
April 2, 2026
Reply from Hays Travel - Bishops Stortford
Thank you for your kind review. I'm so glad we were able to find you the perfect cruise! Penny :D
Just a friendly knowledgable service.
March 19, 2026
Reply from Hays Travel - Bishops Stortford
Thank you! 😊
Aegean blu hotel apartment Kos
Aegean blu hotel apartment Kos. Booking on 28/3/26
I always find he staff in hays travel, Bishop Stortford shop, very friendly and it's always first name's. I always come away happy and pleased with my bookings
March 29, 2026
Reply from Hays Travel - Bishops Stortford
Thank you, was very lovely meeting you! Nadia :)
A great service
Ruby was very attentive and got back to us with answers to our queries very fast She put together a good itinerary and was able to tweak it when we requested change.
March 20, 2026
Reply from Hays Travel - Bishops Stortford
Thank you for your lovely review!! Hope you have a wonderful trip 😊💕
I love using Hays at Bishops Stortford
I love using Hays at Bishops Stortford! All the staff are brilliant. Chloe, as usual greets you with the biggest smile. She sorted out the holiday that I wanted within minutes and takes all the stresses out of my hands. It’s everything I need & want. I will always book with Hays.
March 19, 2026
Reply from Hays Travel - Bishops Stortford
Thank you for your kind words it is much appreciated. I am glad I was able provide you with a good service and was able to make stress free for you and get an amazing holiday booked for you! Have an amazing time and hope to see you in store in the future for your next holiday! - Chloe & Abbie
Reply from Hays Travel - Bishops Stortford
Thank you for your review! :)
Friendly and efficient staff who gave…
Friendly and efficient staff who gave me the time to book exactly what I wanted in a holiday.
March 18, 2026
Reply from Hays Travel - Bishops Stortford
Thank you for your lovely review!! Glad we found you a lovely holiday to look forwards to! 😊
Abigail was professional
Abigail was professional, friendly and booked our holiday with speed and efficiency.
March 5, 2026
Reply from Hays Travel - Bishops Stortford
Thank you for your lovely review! It was my pleasure 😊✈️
Reply from Hays Travel - Bishops Stortford
Thank you for your lovely review! 😊
Cruise Holiday 2027
From the moment we walked in to Hays Travel Bishops Stortford, we received a warm welcome. We knew the holiday we wanted to book and when, Hays Travel showed us different cruise operators and itinerary. The following week we went back to book the holiday :)
March 1, 2026
Reply from Hays Travel - Bishops Stortford
Hi Andrew! Thank you for such a lovely review! I'm so glad we were able to find you the perfect cruise - an amazing way to celebrate your wedding anniversary! Penny :)
Thanks to Chloes expertise.
Thanks to Chloes patience, persistence and expertise I was able to book the cruise we wanted. Thanks Chloe.
March 8, 2026
Reply from Hays Travel - Bishops Stortford
Hi Marion, thank you for your kind words it is much appreciated. It was my pleasure to find you an amazing cruise and I hope you have a great time! Cannot wait to hear about it when you get back. :) - Chloe
Wow a must to visit
Fantastic staff (Nadia) made welcome from the start, not rushed and the easiest holiday booking we've experienced.
February 28, 2026
Reply from Hays Travel - Bishops Stortford
Thank you for your review! Was such a pleasure meeting you both!
Nadia :)
Really helpful and knowledgeable agent…
Really helpful and knowledgeable agent who made booking a package to Disney, Florida, very easy.
February 19, 2026
Reply from Hays Travel - Bishops Stortford
Thank you Jane for the kind review. You will have the best time :) Molly
Fast and detailed communication and…
Fast and detailed communication and completion of booking. Using Hays Travel for years. Always 5* service.
February 22, 2026
Reply from Hays Travel - Bishops Stortford
Thank you for your lovely review! Once again it was our absolute pleasure! Abbie x
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