The best experience in booking my short holiday. My travel agent, Paula, was very professional in the services rendered. When there was an issue with something regarding my holiday. All available sta... See more
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Thank you Zara at the bishops stortford branch for being so helpful and saving me some money Wonderful service all round
Everything was great. We are a group of older ladies who have been going on holiday together for over 30 years. Paula sorted us out a holiday to Menorca this year. Lovely hotel in Ciutadella. Would... See more
Went in to book a cruise to the Caribbean for next year. Wanted to fly to the Caribbean and needed two cabins near each other, and wanted a ship that dealt in English pounds. Penny was very helpf... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
27/28 Jackson Square, CM23 3XQ, Bishops Stortford, United Kingdom
- 01279888443
4.9
Excellent
677 reviews
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Reply from Hays Travel - Bishops Stortford
Thank you so much for your lovely review.
The whole process from start to finish…
The whole process from start to finish was on point Anabelle was so very helpful in trying to find all the things I was asking for to get to the one I chose she was so helpful and patient 👏🏻👏🏻
May 29, 2026
Reply from Hays Travel - Bishops Stortford
Thank you so much! It was so lovely to meet you! I hope you have the most amazing holiday, kind regards Anabelle 😊
Always great service and very helpful…
Always great service and very helpful and knowledgeable staff
May 28, 2026
Reply from Hays Travel - Bishops Stortford
Thank you for your kind review. It's always a pleasure to help you!
Chloe as usual at Bishops Stortford was…
Chloe as usual at Bishops Stortford was extremely help and efficient
May 28, 2026
Reply from Hays Travel - Bishops Stortford
Thank you for such a lovely review! :D
Chloe was very helpful from start to…
Chloe was very helpful from start to finish, finding us a holiday destination that we are looking forward to visiting later in the year. The booking process was very easy and the service was excellent.
May 24, 2026
Reply from Hays Travel - Bishops Stortford
Thank you so much for your kind review! 😊 We hope you have an amazing holiday!
Reply from Hays Travel - Bishops Stortford
So pleased we could help! 😊 Hope you have the best time away 🌴☀️
Zara at Bishops Stortford Branch . …
Zara at Bishops Stortford branch Always so kind and helpful, takes her time to help us with choosing the right holiday for us.
Look forward when it’s time to go into Hays to book a holiday.
A happy helpful experience
May 17, 2026
Reply from Hays Travel - Bishops Stortford
Thank you so much for your kind review. It's always a pleasure to help you to find the perfect holiday! We always look forward to having you in store!
Reply from Hays Travel - Bishops Stortford
Thank you so much for your kind review! 😊 We hope you have an amazing holiday!
Molly was absolutely brilliant when…
Molly was absolutely brilliant when there was an issue with our passports she done everything she could to make sure that everything would be alright for our cruise
May 20, 2026
Reply from Hays Travel - Bishops Stortford
We really appreciate your lovely feedback – it means a lot! ✨ Have a fantastic trip!
Very polite and efficient
May 13, 2026
Reply from Hays Travel - Bishops Stortford
Thank you, was a pleasure booking the cruise for you both! :) Nadia
They listed
The young lady listened to what I wanted and managed to match the on line price I had seen for the cruise. Also sorted the Insurance for two octagenarens.As always an excellent service
May 12, 2026
Reply from Hays Travel - Bishops Stortford
Thank you so much for your kind review! 😊 We hope you have an amazing holiday!
Reply from Hays Travel - Bishops Stortford
Thank you for your lovely review! Wishing you a wonderful holiday!
Extremely helpful team
Extremely helpful team. Zara was great and gave us the confidence to transfer our cruise booking to Hays.
Looking forward to dealing with her along the journey 😊
May 2, 2026
Reply from Hays Travel - Bishops Stortford
Thank you for such a lovely review! It was an absolute pleasure helping you 😊
Helping choose your perfect holiday
Staff are very professional and extremely helpful nothing is ever to much trouble for them.
May 2, 2026
Reply from Hays Travel - Bishops Stortford
So glad we could help – have the best time on your holiday ☀️🍹
Reply from Hays Travel - Bishops Stortford
Thank you for your lovely review! I'm glad we were able to book you a lovely last-minute deal! Penny :)
Zara was very helpful and thorough with…
Zara was very helpful and thorough with our required specifications of what we were after
April 20, 2026
Reply from Hays Travel - Bishops Stortford
Thank you for your lovely review! - Zara
Reply from Hays Travel - Bishops Stortford
Thank you for your kind review!!
Very attentive with questions and help…
Very attentive with questions and help with advice on what we wanted.. our first time on safari and will be interested to see if they followed our brief.
February 22, 2026
Reply from Hays Travel - Bishops Stortford
Thank you for your lovely review!
Very knowledgeable person who helped…
Very knowledgeable person( Karen)who helped with my booking process, nice and friendly and treated me very well.
I cannot find fault with anything or anyone in this branch,I've been using the bishops stortford shop for a few years now.
It's a shame that the people who know what I want are going to another branch.
April 19, 2026
Reply from Hays Travel - Bishops Stortford
Thank you so much for your kind review. We’re really pleased to hear about your positive experience and that our Bishop’s Stortford branch has looked after you so well over the years.
We understand your disappointment about some familiar faces moving to another branch, but please be assured our team remains committed to delivering the same high level of service you expect. We truly value your continued support and look forward to helping with your future travel plans!
Reply from Hays Travel - Bishops Stortford
Thank you for your lovely review!! - Anabelle
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