The best experience in booking my short holiday. My travel agent, Paula, was very professional in the services rendered. When there was an issue with something regarding my holiday. All available sta... See more
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Thank you Zara at the bishops stortford branch for being so helpful and saving me some money Wonderful service all round
Everything was great. We are a group of older ladies who have been going on holiday together for over 30 years. Paula sorted us out a holiday to Menorca this year. Lovely hotel in Ciutadella. Would... See more
Went in to book a cruise to the Caribbean for next year. Wanted to fly to the Caribbean and needed two cabins near each other, and wanted a ship that dealt in English pounds. Penny was very helpf... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
27/28 Jackson Square, CM23 3XQ, Bishops Stortford, United Kingdom
- 01279888443
4.9
Excellent
677 reviews
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Great service @ Bishops Stortford Hays…
Great service @ Bishops Stortford Hays Travel, very efficient & friendly & stress free. Now looking forward to our holiday in Corfu.
March 1, 2026
Reply from Hays Travel - Bishops Stortford
Hi maria, thank you for your kind review it is much appreciated. I am glad I was able to provide a stress free experience for you. I hope you have and amazing time in Corfu and will see you in store in the future for your next holiday in the sunshine! :) - Chloe
How helpful the travel agent was
How helpful the travel agent was. Getting us a good deal. Telling us she would help with other items we need for our holiday
February 21, 2026
Reply from Hays Travel - Bishops Stortford
Hi, thank you for your kind words it is much appreciated. I am glad I was able to find you the perfect holiday to celebrate a special birthday and anniversary! Cannot wait to hear about it when you get back! :) - Chloe
As usual.....realy helpful knowledgable…
As usual.....realy helpful knowledgable and very ease to deal with.ALL of the girls are a credit to the business.....
February 25, 2026
Reply from Hays Travel - Bishops Stortford
pleasure as always colin :)
Pain free booking
Pain free booking. Chloe satisfied our needs in a helpful and professional manner.
February 25, 2026
Reply from Hays Travel - Bishops Stortford
Hi Tony, thank you for your kinds words it is much appreciated. Thanks for booking with us again and I am glad I was able to provide a good service to you. I hope you have an amazing time and will see you in store soon for your next holiday! :) - Chloe
Re Caribean cruise booking. sales colleagues were both…
Your sales colleagues were both knowledgeable and helpful. Making our booking experience simple and stress free.
February 13, 2026
Great customer service.
Knowledgeable, and helpful during the process of choosing a holiday.
The same application and customer service as i experienced last year, and that is why I have returned to Hays for 2026.
Abigail is an asset to the business.
February 14, 2026
Reply from Hays Travel - Bishops Stortford
Thank you for your lovely review. It was my pleasure! Hope you have the most relaxing trip! Abbie x
Very helpful and checked all the…
Very helpful and checked all the details and made sure we had what was right for our needs
February 15, 2026
Staff were very helpful and was nice to…
Staff were very helpful and was nice to sit and discuss holiday requirements and happy to price match the on line price
Like the personal touch of booking with a person than a web site
February 2, 2026
Very helpful and knowledgeable.Always…
Very helpful and knowledgeable.Always willing to help and nothing is too much trouble. You never feel rushed and happy to look at lots of different places and to find the best flights to suit your needs
February 18, 2026
Reply from Hays Travel - Bishops Stortford
Hi David, thank you for your kind words. I am glad I was able to find the perfect holiday for you and I hope you have an amazing time! I look forward to seeing you in store in the future for your next holiday. :) - Chloe
Highly recommend …
The fact that I can pick up the phone and it will be answered almost immediately and I am speaking to a person not a bot, the service I received was excellent Abbi was very knowledgeable and professional and pleasant it was a delight to speak to her she went out of her way to help me. I have had dealings with other travel agents over the years I have found Hays to be the best highly recommend them
February 15, 2026
Reply from Hays Travel - Bishops Stortford
Thank you for your lovely review. It was my absolute pleasure! Thank you for keeping coming back to us. Abbie x
First time with Hays Travel but will use them again
Having never used Hays Travel before was a bit apprehensive, but on meeting Zara and discussing what we wanted felt at ease. The holiday all booked and confirmed within 24 hours.
February 12, 2026
Reply from Hays Travel - Bishops Stortford
We're happy to hear that you felt at ease with us. Thank you for sharing your lovely review! Zara :D
Very easy to book a holiday staff very…
Very easy to book a holiday staff very efficient
February 13, 2026
Reply from Hays Travel - Bishops Stortford
Hi Christine. Thank you so much for your kind review. I'm so glad the process was so easy for you! Penny :)
Hays travel agents were really excellent
Hays travel agents were really knowledgeable. They made booking and organising our holiday so easy - it was a pleasure
February 6, 2026
Reply from Hays Travel - Bishops Stortford
Hi Tara, thank you for your kind words it is much appreciated. I am glad I was able to provide a good service to you and make the process pain free for you. Have an amazing time in New York and I look forward to seeing you in the store in the future for your next holiday! :) - Chloe
First Class Company.
Just booked a weeks holiday with a member of Hays Travel and it was so easy. A big thankyou to Nadia who sorted it all out for us.
February 10, 2026
Reply from Hays Travel - Bishops Stortford
Thank you for your review! Nadia :)
Friendly and knowledgeable agent who…
Friendly and knowledgeable agent who took an interest in me
February 11, 2026
Reply from Hays Travel - Bishops Stortford
Hi Gillian, thank you for your kind words. I am glad I was able to provide you a good service and I hope you have an amazing holiday in Italy and cannot wait to hear how it was when you get back! :) - Chloe
Helpful and very friendly
Helpful and very friendly. Able to answer all our questions after call to tour provider
February 11, 2026
Warm welcome
We received a warm welcome from Paula, she was super helpful and soon found us the holiday we were looking forward. She made our experience hassle free and took the stress out of everything! Thank you Paula x
February 3, 2026
Reply from Hays Travel - Bishops Stortford
Thanks for your lovely review. It was my pleasure. Paula x
Everything was perfect.,
February 10, 2026
Reply from Hays Travel - Bishops Stortford
Thank you for your review! :) Nadia
Really helpful and professional
Really helpful and professional
Chloe went well beyond our expectations and got us a great holiday deal
February 9, 2026
Reply from Hays Travel - Bishops Stortford
Hi John, thank you for your kind words. I am glad I was able to provide a good service and was able to get Thailand booked up for you! I look forward to seeing you in store soon for your next holiday! :) - Chloe
Ease of booking every question answered…
Ease of booking every question answered fully
February 2, 2026
Reply from Hays Travel - Bishops Stortford
Thank you for your review! :) Nadia
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