The best experience in booking my short holiday. My travel agent, Paula, was very professional in the services rendered. When there was an issue with something regarding my holiday. All available sta... See more
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Thank you Zara at the bishops stortford branch for being so helpful and saving me some money Wonderful service all round
Everything was great. We are a group of older ladies who have been going on holiday together for over 30 years. Paula sorted us out a holiday to Menorca this year. Lovely hotel in Ciutadella. Would... See more
Went in to book a cruise to the Caribbean for next year. Wanted to fly to the Caribbean and needed two cabins near each other, and wanted a ship that dealt in English pounds. Penny was very helpf... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
27/28 Jackson Square, CM23 3XQ, Bishops Stortford, United Kingdom
- 01279888443
4.9
Excellent
677 reviews
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Friendly and helpful staff
February 3, 2026
Reply from Hays Travel - Bishops Stortford
Thank you for leaving such a kind review! :)
Very good service and knowledge of the…
Very good service and knowledge of the holiday we were booking.
January 27, 2026
Reply from Hays Travel - Bishops Stortford
Thank you for your lovely review! Glad we were able to book the perfect holiday! :D
Good service
Ruby, in Bishops Stortford branch, looked after us well. We have booked several holidays with her and she remembered us and found our details easily. She was able to give us a good discount for 7 of us booking regularly which we appreciated.
January 30, 2026
Reply from Hays Travel - Bishops Stortford
Thank you for your nice review! And thank you so much for always returning to book with me! 😊
Easy and helpful advise to book our…
Easy and helpful advise to book our summer holiday. Allowed me to get the best value while accommodating our requirements
January 25, 2026
Reply from Hays Travel - Bishops Stortford
Thank you for your lovely review! ⭐ So glad we were able to find everything you wanted! 😊
We had wonderful service and was very…
We had wonderful service and was very impressed and so happy with all help and advice we had to book holiday come this march. So once again many kind thanks for your wonderful service.
January 29, 2026
Reply from Hays Travel - Bishops Stortford
This is such a lovely review! Thank you so much! We always like to make sure we do our best to book the perfect holiday! 😁
We went in not knowing where we wanted…
We went in not knowing where we wanted to go,Paula was so helpful and patient and very knowledgable .
January 25, 2026
Reply from Hays Travel - Bishops Stortford
Thank you for your lovely review! So glad we were able to find your perfect holiday! 🤩
Reply from Hays Travel - Bishops Stortford
Thank you for your review! So glad we found you the perfect ski trip! ⛷️
Great experience booking our holiday…
Great experience booking our holiday with Chloe a very friendly experienced professional excellent service we would highly recommend Hays Travel Bishops Stortford.
P&J Mclaughlin
January 22, 2026
Reply from Hays Travel - Bishops Stortford
Thank you for your kind review 😊 We were so happy to help you find the perfect holiday 👌
Reply from Hays Travel - Bishops Stortford
Thank you so much your review 😊 so glad I was able to find exactly what you wanted! Penny 😁
Happy Holidays hays spoke with Paula who took…
Called hays spoke with Paula who took all details of the holiday we want and got back to us within one hour . Paula was very professional keen to help nothing was to much trouble Would definitely use Hays and Paula again
January 16, 2026
Reply from Hays Travel - Bishops Stortford
Thank you for your lovely review! :D
Ruby was excellent
Ruby was knowledgeable and very organized. She took all the hassle away from booking our hotel, flights and parking. She also printed our boarding passes.
January 18, 2026
Reply from Hays Travel - Bishops Stortford
Thank you Charlotte for your lovely review! Have a lovely holiday🌞🌴✈️ - Ruby
Easy with helpful staff who knew what…
Easy with helpful staff who knew what they were doing.
January 10, 2026
Reply from Hays Travel - Bishops Stortford
Thank you for your review! Have a lovely holiday! - Ruby🌞
Penny was very helpful
Penny was very helpful, finding us the holiday we wanted and explaining everything clearly.
January 17, 2026
Reply from Hays Travel - Bishops Stortford
Thank you so much for you kind review! I'm so glad we found you the perfect holiday! :D
Great service from Nadia
Great service from Nadia who dealt with everything quickly and professionally, thoroughly recommended!
January 17, 2026
Reply from Hays Travel - Bishops Stortford
Thank you so much for your review! :) Nadia
Great!
The representative took the time to look for our perfect destination to travel to, we were never rushed and felt like we were taking to long. Really good customer service.
January 17, 2026
Reply from Hays Travel - Bishops Stortford
Thank you for your review Nicola! I'm glad we found you a lovely holiday to look forwards to! - Ruby 🌞🌴
Ruby was very professional
Ruby was very professional, and made us feel welcome. Will definitely book again. 🙌
January 18, 2026
Reply from Hays Travel - Bishops Stortford
Thank you for your lovely review😊
Glad we could help!✈️
Welcoming and efficient staff with…
Welcoming and efficient staff with knowledge of areas of
Interest for the group of customers.
January 13, 2026
Reply from Hays Travel - Bishops Stortford
Thank you so much for you kind review 😊
Quick & efficient
Quick & efficient. Nothing is too much trouble.
A big thank you to Paula & her team.
January 12, 2026
Reply from Hays Travel - Bishops Stortford
Thank you so much for you kind review 😊
Superstar Penny
Penny the customer advisor went above and beyond with sorting out a price and completing the transaction. From initial enquiry to completion, 40mins!!
January 5, 2026
Reply from Hays Travel - Bishops Stortford
Thank you so much for your lovely review!! So glad I was able to book you exactly what you wanted! :D
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