The best experience in booking my short holiday. My travel agent, Paula, was very professional in the services rendered. When there was an issue with something regarding my holiday. All available sta... See more
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See what reviewers are saying
They are such a great team at Hays Travel in Bishops Stortford. Everyone’s so welcoming with plenty of smiles! It’s just the perfect place start to any holiday.
Everything was great. We are a group of older ladies who have been going on holiday together for over 30 years. Paula sorted us out a holiday to Menorca this year. Lovely hotel in Ciutadella. Would... See more
Thank you Zara at the bishops stortford branch for being so helpful and saving me some money Wonderful service all round
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
27/28 Jackson Square, CM23 3XQ, Bishops Stortford, United Kingdom
- 01279888443
4.9
Excellent
677 reviews
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Quick & efficient
Quick & efficient. Nothing is too much trouble.
A big thank you to Paula & her team.
January 12, 2026
Reply from Hays Travel - Bishops Stortford
Thank you so much for you kind review 😊
Superstar Penny
Penny the customer advisor went above and beyond with sorting out a price and completing the transaction. From initial enquiry to completion, 40mins!!
January 5, 2026
Reply from Hays Travel - Bishops Stortford
Thank you so much for your lovely review!! So glad I was able to book you exactly what you wanted! :D
HELPFUL FRIENDLY STAFF
I phoned to enquire about a specific cruise. The member of staff who answered the phone was friendly, helpful,professional and courteous.
She found out what I needed to know and called me back immediately . I decided to book the cruise there and then as Hays had negotiated a small discount. This advisor will help with everything to do with this cruise nearer the time so I don't need to worry.
I will definitely use them again and have no hesitation in recommending them
January 7, 2026
Reply from Hays Travel - Bishops Stortford
We appreciate you taking the time to leave us such a wonderful review. We're so glad to hear that the advisor was friendly, helpful, and professional, and that you were happy with the service provided. We look forward to assisting you with your cruise!
Paula
Very good helpful
January 6, 2026
Reply from Hays Travel - Bishops Stortford
Thank you for your kind comment :)
Reply from Hays Travel - Bishops Stortford
Thank you so much for you kind review :)
Very helpful and pleasant experience…
Very helpful and pleasant experience with booking my trip. The travel assistant was very friendly and personable. Follow -up calls were made as promised in a timely manner.
January 6, 2026
Reply from Hays Travel - Bishops Stortford
Thank you so much for your kind review! :)
Such lovely girls and everyone is so…
Such lovely girls and everyone is so helpful and super knowledgeable. Thank you so much Hays!!
January 4, 2026
Reply from Hays Travel - Bishops Stortford
Thank you for your kind review! :)
Reply from Hays Travel - Bishops Stortford
Thank you so much for you kind review! I'm so excited for you both to have a fabulous time in Malaga!
Reply from Hays Travel - Bishops Stortford
Thank you so much for your kind review! :)
This is the first time in many years…
This is the first time in many years I’ve used to travel agent and not booked direct. I found them very efficient and helpful and will definitely use you again.
December 10, 2025
Reply from Hays Travel - Bishops Stortford
Thank you so much for your kind review! We look forward to help book you more dreamy holidays! :D
Thank you so much for your kind and…
Thank you so much for your kind and friendly service for me. I think… the lady is called Nadia. Last time I was served by a different lady who was also very nice. Just I feel very good after being served at the travel agency. Thank you
December 13, 2025
Reply from Hays Travel - Bishops Stortford
Thank you so much for your lovely review! ☺️Nadia
The Hays staff member was very…
The Hays staff member was very knowledgeable and helpful.
It was a very pain free experience
December 12, 2025
Reply from Hays Travel - Bishops Stortford
Thank you so much for your kind review!
Very helpful did everything for me as I…
Very helpful did everything for me as I was doing a surprise and have never booked a break before
December 11, 2025
Reply from Hays Travel - Bishops Stortford
Thank you for your lovely feedback. It was my pleasure! Hope you're looking forward to your trip. Paula x
Reply from Hays Travel - Bishops Stortford
Thank you for your kind review! :)
Friendly staff
December 1, 2025
Reply from Hays Travel - Bishops Stortford
Thank you for your kind review! :)
Delicious Mauritius
We entered shop with a few brief ideas as to where we wished to travel to.
Having discussed this situation with Penny who was able to offer various options, the choice was reduced to our chosen destination. From this, the different accommodation offerings were talked through until a final decision was made.
Penny was extremely patient and able to answer most of our questions immediately, and the more obscure within a few minutes.
December 5, 2025
Reply from Hays Travel - Bishops Stortford
Thank you so much for your beautiful review! So glad we managed to find your perfect holiday! :)
Warm welcome extremely helpful and…
Warm welcome extremely helpful and nothing was too much trouble. I will now only use Hays Travel for my future excursions. Thank you!
December 6, 2025
Reply from Hays Travel - Bishops Stortford
Thank you so much for your kind review! We look forward to helping you for your next trip! :D
Abi is great and takes time to provide…
Abi is great and takes time to provide a lot of options to consider.
November 23, 2025
Reply from Hays Travel - Bishops Stortford
My pleasure as always! Abbie x
Always helpful
All staff in Hays Bishops Stortford are always helpful. Chloe was the person we saw yesterday and she did a great job comparing hotels in Paphos, Cyprus for February and we booked a 2 week holiday.
November 29, 2025
Reply from Hays Travel - Bishops Stortford
Thanks for the great review :)
Reply from Hays Travel - Bishops Stortford
Thanks for your lovely review! It was our pleasure. Abbie x
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