Friendy approachable staff namely Marg and Megan who d/w my enquiry in a professional manner. As a result we found the perfect mini break in Berlin at a very competitive price. Happy days 😊
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See what reviewers are saying
Amazing - I originally had one lady (Margi) dealing with my request who was so helpful sent me everything I could ask for. When I went back with more questions another lady (Lily) picked up my query a... See more
Company replied
Very helpful staff (Lilly), helped us find our holiday . Talked us through options available. All staff at Bitterne were very helpful with suggestions and advice.
Company replied
Margi worked miracles again! She goes above and beyond and takes all the stress away! The Hays app wasn’t recognising my booking and she called straight away to tell me she’d checked and there was... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
399 Bitterne Road, SO18 5RR, Bitterne, United Kingdom
- 02380985098
4.9
Excellent
641 reviews
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Very knowledgeable woman and very…
Very knowledgeable woman and very pleasant.Could not do enough for us
July 8, 2026
Mexico holiday.... Don't book at Hayes
Went to mexico for our 40rh wedding anniversary. Decided to support local company who saved many jobs when they bought Thomas cook. Never again. They don't know what they are doing. Told us yes we check you in.... Then flight moved from Sunday to Monday... Oh we are shut Sunday... Can't do it. You can go into town to do it. Paid for fast track through security....guess what....it was closed at 5am
Surely they should have known this !!!! Never offered us priority choice. Will book direct next time.. oh yes... We paid £4 for currency buyback and they didn't implement it. I went back 3 weeks later and questioned.. tough they said. 2 hours later they called me and said.. sorry our fault... Come and collect your £12... Very poor.. staff don't seem to know anything...
When I asked to speak to person who sold us holiday.. I was told .. oh she has left and now works at Tesco currency booth.... Turns up that wasn't correct neither(Bitterne Branch)
May 4, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Went into Hayes travel Bitterne were I…
Went into Hayes travel Bitterne were I always go the young girl that help me was extremely helpful polite and very professional so much so we booked again 😊
July 3, 2026
Reply from Hays Travel - Bitterne
Thank You for leaving a lovely review I'm glad we could help :)
HAYES EXPERIENCE
Margaret who dealt with me at HAYES Bitterne as usual was quick, efficient, and knowledgeable about the holiday I was booking. HAYES as usual first class service.
June 28, 2026
Reply from Hays Travel - Bitterne
Thank you for your kind words! We are so pleased to hear you received such excellent service and will be sure to pass this on to Margi.
Berlin - Two night stay
Friendy approachable staff namely Marg and Megan who d/w my enquiry in a professional manner.
As a result we found the perfect mini break in Berlin at a very competitive price.
Happy days 😊
June 27, 2026
Reply from Hays Travel - Bitterne
Hi Neil, we're so happy to hear we helped you find the perfect Berlin mini-break at a great price! Thank you for sharing your positive experience. Megan :)
The ladies in my local Hays are always…
The ladies in my local Hays are always helpful and warm to talk to and always try to do the best for me
June 25, 2026
Reply from Hays Travel - Bitterne
We are so pleased to hear that our team provided you with a positive experience. Thank you for your kind words.
Kind Regards
Hays Travel Bitterne
Excellent staff.
Very helpful staff (Lilly), helped us find our holiday . Talked us through options available. All staff at Bitterne were very helpful with suggestions and advice.
June 23, 2026
Reply from Hays Travel - Bitterne
We're so glad our team helped you find your perfect holiday. Thank you for your wonderful feedback!
Kind Regards
Hays Travel Bitterne
Incredible Service + Amazing Deals
Amazing - I originally had one lady (Margi) dealing with my request who was so helpful sent me everything I could ask for. When I went back with more questions another lady (Lily) picked up my query as the Margi was on holiday and we were constantly back and fourth by email as I kept changing my mind or asking for things to be added on but nothing was to much trouble and they were brilliant. Once my holiday was booked most places just leave you too it and figure it out but I had to email as I needed help with the app and paying some of the holiday off and Tayha was more than happy to help and go through how to do this with me. I would be looking to go back to Hays Bitterne to book another holiday 100%
June 16, 2026
Reply from Hays Travel - Bitterne
We are so happy to hear about your wonderful experience with us! It is fantastic that our team provided such helpful and brilliant service, even with changes and additional requests. We truly appreciate your kind words and look forward to assisting you with future holiday plans.
Kind Regards
Hays Travel
Reply from Hays Travel - Bitterne
Thank you for your lovely review :)
Very helpful first cruise answering out…
Very helpful first cruise answering out questions Very helpful
June 11, 2026
Reply from Hays Travel - Bitterne
Thank you for your lovely review !
Margi worked miracles again
Margi worked miracles again! She goes above and beyond and takes all the stress away!
The Hays app wasn’t recognising my booking and she called straight away to tell me she’d checked and there was definitely a booking! And my partner was down as lead passenger not me and problem solved!
Popped into the store later that day and she’d already sorted the airport parking all I needed to do was check through everything and pay!
Hugely appreciate all you do Margi it really is a 5 star service with a smile!😃
June 10, 2026
Reply from Hays Travel - Bitterne
Thank you so much for your amazing review , this is very lovely to hear and are very glad we could help :)
Very helpful staff booked my flights…
Very helpful staff booked my flights reserve seating pleasant and helpful
May 22, 2026
Reply from Hays Travel - Bitterne
Thank you for taking the time to leave your kind feedback Mr Ward. It was a pleasure to help with your travels. Megan
Good service & very helpful
May 29, 2026
Reply from Hays Travel - Bitterne
Thank you we are always happy to help :)
Reply from Hays Travel - Bitterne
Always a pleasure Stephen!! Margi
The lady that helped us was fantastic
The lady that helped us was fantastic, she got us a great price on our last minute cruise. We would always use hays travel to book our holidays. THANKS HAYS 🥰
June 3, 2026
Reply from Hays Travel - Bitterne
We are so glad we could help :)
Megan was wonderful
Megan was wonderful, made sure everything was covered. Feel like my holiday has been arranged in good hands.
May 31, 2026
Reply from Hays Travel - Bitterne
Thank you for leaving your lovely review :)
Friendly and helpful
The agent was helpful and friendly and sorted our cruise efficiently.
May 30, 2026
Reply from Hays Travel - Bitterne
Thank you for leaving a lovely review :)
Megan was so professional ,but also had…
Megan was so professional but also had a great laugh with me…
We have used Thomas cook/ Hayes travel for 10yrs and have had no problems 100%
May 28, 2026
Reply from Hays Travel - Bitterne
Thank you so much for your kind feedback! It was a pleasure to meet you and look forward to seeing you again, Megan :)
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