Best Travel Agent in Southampton! We no longer go anywhere else, or use any other app. A personal service by Hays whose staff know you and your holiday needs better than you know yourself. Margi a... See more
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Hays travel are our go to travel experts.We have been using them for a long time now as they never fail to provide excellent service coupled with terrific deals. All the staff at the Bitterne branch... See more
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Always use Hays travel as they make everything so easy, help choose, match price and arrange everything, including checking in and holiday money. Megan is so helpful at the Bitterne Branch.
Company replied
Whenever I book my holidays Margi is always so bubbly answers all questions always go away happy with my booking she is an asset to the Hayes team
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
399 Bitterne Road, SO18 5RR, Bitterne, United Kingdom
- 02380985098
4.9
Excellent
672 reviews
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Very knowledgeable and so nice to speak…
Very knowledgeable and so nice to speak to someone instead of being on your own online.
August 22, 2026
Reply from Hays Travel - Bitterne
Hi Anne, thankyou so much for your review, it was my pleasure:)
Whenever I book my holidays Margi is…
Whenever I book my holidays Margi is always so bubbly answers all questions always go away happy with my booking she is an asset to the Hayes team
August 18, 2026
Reply from Hays Travel - Bitterne
Thank you for your lovely feedback!
Kind Regards
Hays Travel Bitterne
Dealt with swiftly with good customer…
Dealt with swiftly with good customer service.
August 16, 2026
Reply from Hays Travel - Bitterne
Thank you so much for your kind review! We are so pleased to hear that you received good customer service and that everything was dealt with swiftly. We appreciate your feedback!
Kind Regards
Hays Travel Bitterne
It was a lovely friendly experience
It was a lovely friendly experience. Very understanding on what I wanted to book
August 23, 2026
Reply from Hays Travel - Bitterne
Thank you so much for your lovely review! We are so pleased we could help you with your booking and provide a friendly experience.
Kind Regards
Hays Travel Bitterne
as always polite friendly staff that…
as always polite friendly staff that listen to what you want in a holiday.
August 22, 2026
Reply from Hays Travel - Bitterne
john sherlock,
Thank you for your wonderful feedback! We are delighted to hear that our staff are always polite and friendly, and that they listen to what you want in a holiday.
Kind Regards
Hays Travel Bitterne
Best Travel Agent in Southampton
Best Travel Agent in Southampton! We no longer go anywhere else, or use any other app. A personal service by Hays whose staff know you and your holiday needs better than you know yourself.
Margi and Lily are such knowledgeable individuals who can find exactly what you’re looking for and take all the stress away.
All the booking was done smoothly without an in store visit and easy payment link to book.
All paperwork emailed straightaway, just so easy and convenient for us.
Huge thank you to Hays Bitterne.
August 21, 2026
Reply from Hays Travel - Bitterne
Thank you so much for your feedback! It's lovely to know that our team's personal service and knowledge make planning your holidays stress-free and convenient. We truly appreciate your loyalty and look forward to assisting you with many more memorable trips!
Kind Regards
Hays Travel Bitterne
Reply from Hays Travel - Bitterne
Thank you for your lovely review :)
Kind Regards
Hays Travel Bitterne
Reply from Hays Travel - Bitterne
Thank you so much for taking the time to leave such a lovely review!
Kind Regards
Hays Travel Bitterne
Claire was brilliant she found us just…
Claire was brilliant she found us just what we were looking for
August 19, 2026
Reply from Hays Travel - Bitterne
Jenny,
Thank you for your fantastic 5-star review! We are so pleased to hear that our team member was able to find exactly what you were looking for. We appreciate your kind words.
Kind Regards
Hays Travel Bitterne
Megan understood our holiday…
Megan understood our holiday requirements and persevered until she found us our holiday.
August 6, 2026
Reply from Hays Travel - Bitterne
Chris,
Thank you so much for your fantastic 5-star review! We are so pleased to hear that our team member understood your holiday requirements and found the perfect trip for you.
Kind Regards
Hays Travel Bitterne
Reply from Hays Travel - Bitterne
Thank you so much for your wonderful review!
Kind Regards
Hays Travel Bitterne
Reply from Hays Travel - Bitterne
We are so pleased to hear this. Thank you for your kind words and positive feedback; we are happy we could be helpful and informative.
Kind Regards
Hays Travel Bitterne
Hays travel are our go to travel…
Hays travel are our go to travel experts.We have been using them for a long time now as they never fail to provide excellent service coupled with terrific deals.
All the staff at the Bitterne branch are very welcoming and their customer service is second to none.Cannot recommend them highly enough.
Every time we leave the shop we feel as though we have have been treated as a valued customer.
August 6, 2026
Reply from Hays Travel - Bitterne
Thank you for your wonderful review! We really appreciate your loyalty and lovely words.
Kind Regards
Hays Travel Bitterne
Lily was very helpful and listened to…
Lily was very helpful and listened to what we wanted.
Found us a great cruise. Would highly recommend Lily and Hays travel Bitterne
August 2, 2026
Reply from Hays Travel - Bitterne
Thank you so much for your lovely feedback !
Kind Regards
Hays Travel Bitterne :)
Reply from Hays Travel - Bitterne
Thank you for your review! Your kind words are greatly appreciated.
Kind Regards
Hays Travel Bitterne
Everyone was very friendly and helpful .
June 17, 2026
Reply from Hays Travel - Bitterne
Thank you so much for your lovely feedback! We are so pleased to hear that our team was friendly and helpful.
Kind Regards
Hays Travel Bitterne
Very helpful lady got me exactly what I…
Very helpful lady got me exactly what I wanted Very good
August 1, 2026
Reply from Hays Travel - Bitterne
Thank you for your lovely review! We are so pleased to hear that our team member was very helpful and assisted you in finding exactly what you wanted.
Kind Regards
Hays Travel Bitterne
Always use Hays travel as they make…
Always use Hays travel as they make everything so easy, help choose, match price and arrange everything, including checking in and holiday money. Megan is so helpful at the Bitterne Branch.
July 29, 2026
Reply from Hays Travel - Bitterne
Thank you for your fantastic review! We are so pleased to hear that you have had a positive experience with us. It's wonderful to know that our team makes everything easy and provides excellent service.
Kind Regards
Hays Travel Bitterne
Misleading staff, broken promises and awful customer service!
I am extremely disappointed with Hays Travel. I wanted to use Click & Collect online for €2,000, but their system does not allow a "pay cash on collection" option. When I went to the Bitterne branch (Southampton), the staff member Joanne tried to rip me off. First, she quoted an astronomical price. When I complained, she lowered it but lied straight to my face, claiming the online rate was lower than it actually was (another colleague later confirmed she lied).To make matters worse, my partner called the branch later, and a staff member explicitly promised an online Price Match over the phone. When I returned to the shop, they backtracked, changed their stories, and refused to honor their word.I escalated this to Head Office (Order: 1002052038), but "Lucy" from Customer Services sent a generic copy-paste refusal, ignoring the fact that their staff lied and broke a verbal agreement. They don't care about customer satisfaction or honesty. Avoid this company at all costs! They cost me £44.76 due to their system errors and deceptive practices.
July 10, 2026
Unprompted review
Reply from Hays Travel - Bitterne
Hi Kris,
I am sorry to hear your upset and frustration with your experience online and in store. Due to our Click and Collect service being an online system, it does allow card payments only. I am aware your comments and feedback have been addressed in branch, and through our customer services department. If you need any further clarification, please don't hesitate to contact us on 02380 985098.
Kind regards
Hays Travel Bitterne
Reply from Hays Travel - Bitterne
Stephen,
Thank you so much for your wonderful review! We are delighted to hear that you found our staff to be helpful and friendly. We truly appreciate your kind words.
Kind Regards
Hays Travel Hastings
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