Hays Travel - Bitterne Reviews 

It's always nice to pop into the bitterne travel shop. Staff always very friendly and polite.
We saw Margie who helped us with our holiday and gave all information clearly.
We're hoping the hotel we have chosen will be as nice as it looks.

Was easy and quick to confirm and pay and I had all paperwork printed off for me.
Sue Burrows (not butrows)

The staff are always very kind and go above and beyond to help me find a great holiday

Excellent service once again from Margi booked another cruise for 2027

Margi in the Bitterne store was very friendly and helpful and helped us find the right package at the right price. Very happy with the service we recieved.

Staff are professional, helpful and friendly. The booking process was easy. I am always happy with the service I receive from Hayes in Bitterne.
Thank you.

Very knowledgeable woman and very pleasant.Could not do enough for us

Went to mexico for our 40rh wedding anniversary. Decided to support local company who saved many jobs when they bought Thomas cook. Never again. They don't know what they are doing. Told us yes we check you in.... Then flight moved from Sunday to Monday... Oh we are shut Sunday... Can't do it. You can go into town to do it. Paid for fast track through security....guess what....it was closed at 5am
Surely they should have known this !!!! Never offered us priority choice. Will book direct next time.. oh yes... We paid £4 for currency buyback and they didn't implement it. I went back 3 weeks later and questioned.. tough they said. 2 hours later they called me and said.. sorry our fault... Come and collect your £12... Very poor.. staff don't seem to know anything...
When I asked to speak to person who sold us holiday.. I was told .. oh she has left and now works at another place... Turns up that wasn't correct neither(Bitterne Branch)

Went into Hayes travel Bitterne were I always go the young girl that help me was extremely helpful polite and very professional so much so we booked again 😊

One word FANTASTIC

Margaret who dealt with me at HAYES Bitterne as usual was quick, efficient, and knowledgeable about the holiday I was booking. HAYES as usual first class service.

Friendy approachable staff namely Marg and Megan who d/w my enquiry in a professional manner.

As a result we found the perfect mini break in Berlin at a very competitive price.

Happy days 😊

The ladies in my local Hays are always helpful and warm to talk to and always try to do the best for me

Very helpful staff (Lilly), helped us find our holiday . Talked us through options available. All staff at Bitterne were very helpful with suggestions and advice.

Amazing - I originally had one lady (Margi) dealing with my request who was so helpful sent me everything I could ask for. When I went back with more questions another lady (Lily) picked up my query as the Margi was on holiday and we were constantly back and fourth by email as I kept changing my mind or asking for things to be added on but nothing was to much trouble and they were brilliant. Once my holiday was booked most places just leave you too it and figure it out but I had to email as I needed help with the app and paying some of the holiday off and Tayha was more than happy to help and go through how to do this with me. I would be looking to go back to Hays Bitterne to book another holiday 100%

Excellent customer service

Very helpful first cruise answering out questions Very helpful

Margi worked miracles again! She goes above and beyond and takes all the stress away!
The Hays app wasn’t recognising my booking and she called straight away to tell me she’d checked and there was definitely a booking! And my partner was down as lead passenger not me and problem solved!
Popped into the store later that day and she’d already sorted the airport parking all I needed to do was check through everything and pay!
Hugely appreciate all you do Margi it really is a 5 star service with a smile!😃

Very helpful staff booked my flights reserve seating pleasant and helpful

Very helpful